02 Warranty
50
Emissions Warranties - U.S. and Canada
02
Warranty Claim Procedures
An Emission Performance Warranty claim
may be raised immediately upon the failure of
an EPA-approved or Canadian Provincial ap-
proved emission test, if, as a result of that
failure, an owner is required by law to take
action of any kind in order to avoid imposi-
tion of a penalty or sanction. A warranty
claim may be generated by bringing a vehicle
to any authorized Volvo retailer. To the extent
required by any federal, state, or provincial
law, whether statutory or common law, a ve-
hicle manufacturer shall be required to pro-
vide a means for non-franchised repair facili-
ties to perform Emission Performance War-
ranty repairs.
However, to avoid delay and ensure proper
service, it is recommended that service un-
der this warranty be performed by an autho-
rized Volvo retailer.
When determining whether an owner has
complied with the written instructions for
proper maintenance and use, Volvo may re-
quire an owner to submit evidence of compli-
ance if it has an objective reason for believ-
ing:
1. maintenance was not performed and,
2. that if not performed, it could be the cause
of the vehicle exceeding applicable emission
standards.
Failure to notify the owner of a decision to
honor or deny an Emission Performance
Warranty claim within thirty (30) days from
the time the vehicle is presented for repair
shall result in the vehicle manufacturer being
responsible for repairing the vehicle without
charge to the vehicle owner, unless such fail-
ure is attributable to the vehicle owner or to
events which are beyond the control of the
vehicle manufacturer or repair facility.
VCNA XC90 warranty manual week 1146.book Page 50 Friday, November 4, 2011 11:44 AM
