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02 Service and maintenance

7

Mediation/Arbitration Program (for Canada only)

02

If you feel that the efforts by Volvo and the re-
tailer to resolve a factory-related vehicle ser-
vice concern have been unsatisfactory, Volvo
Cars of Canada Corp. participates in an im-
partial third party mediation/ arbitration pro-
gram administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straightforward
alternative to resolve a disagreement when
all other efforts to produce a settlement have
failed. This procedure is without cost to you
and is designed to eliminate the need for
lengthy and expensive legal proceedings.

In the CAMVAP program, impartial third-par-
ty arbitrators conduct hearings at mutually
convenient times and places in an informal
environment. These impartial arbitrators re-
view the positions of the parties, make deci-
sions and, where appropriate, render awards
to resolve disputes. CAMVAP decisions are
fast, fair and final as the arbitrator's award is
binding on both you and Volvo Cars of Cana-
da Corp. The CAMVAP services are available
in all Canadian territories and provinces. For
more information, without charge or obliga-
tion, call your CAMVAP provincial adminis-
trator directly at 1-800-207-0685, or visit
their website at www.camvap.ca.

VCNA XC90 warranty manual week 1146.book Page 7 Friday, November 4, 2011 11:44 AM

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Summary of Contents for 2013

Page 1: ...2013 U S A Canada WARRANTY AND MAINTENANCE RECORDS INFORMATION ...

Page 2: ...Volvo We wish you many years of safe and pleasurable driving in your new Volvo Volvo Car Corporation QUALITY SAFETY DURABILITY VALUE The Volvo organization welcomes you to the Volvo family and thanks you for purchasing your new Volvo From Design Engineering and Manufacturing to support activities in Parts Service and Sales high standards have been set to help unsure your satis faction and pride as...

Page 3: ...klet assure you that we stand behind our products and services To help protect your investment please pay close attention to the section describing owner s responsibilities for proper service and maintenance Your Owner s Manual fully explains the functions operation and comfort features of your Volvo It should be reviewed by you and others who may have occasion to drive your Volvo We wish you many...

Page 4: ...2 VCNA XC90 warranty manual week 1146 book Page 2 Friday November 4 2011 11 44 AM ...

Page 5: ...ew Vehicle Limited Warranty U S New Vehicle Warranty Canada 37 Limitations and Disclaimers 41 Genuine Volvo Replacement Parts and Accessories Limited Warranty U S Warranty Canada 42 Volvo s Corrosion Protection Limited Warranty U S Warranty Canada 44 Seat belts and Supplemental Restraint Systems Limited Warranty U S Warranty Canada 46 Seat belts Something We Believe In 47 Emissions Warranties U S ...

Page 6: ...l 12 Turbocharger Operating Tips 13 Maintenance Service Operations 14 Maintenance Service records 17 Brake Fluid Changes 23 Speedometer Odometer Replacement 25 Volvo Ownership Change Request U S only 26 Volvo Owner Information Update Request Canada only 27 Overseas Operations 30 VCNA XC90 warranty manual week 1146 book Page 4 Friday November 4 2011 11 44 AM ...

Page 7: ...01 SERVICE AND MAINTENANCE VCNA XC90 warranty manual week 1146 book Page 5 Friday November 4 2011 11 44 AM ...

Page 8: ...in Step 1 3 If the concern has still not been ad dressed to your satisfaction please contact Volvo s Customer Care Center You may contact us via phone mail or e mail The Customer Care Center will need the following information from you Your name address and daytime tele phone number Vehicle Identification Number found on your Vehicle Registration Card Vehicle Certificate of Ownership and located o...

Page 9: ...iminate the need for lengthy and expensive legal proceedings In the CAMVAP program impartial third par ty arbitrators conduct hearings at mutually convenient times and places in an informal environment These impartial arbitrators re view the positions of the parties make deci sions and where appropriate render awards to resolve disputes CAMVAP decisions are fast fair and final as the arbitrator s ...

Page 10: ... when maintenance is overdue Maintenance overdue XC90 The message Time for regular maintenance will display when the maintenance interval has been reached The MINIMUM SCHEDULED MAINTE NANCE for which you are responsible be gins at 10 000 miles 16 000 km or every 12 months whichever comes first Volvo recommends that you bring your vehi cle in for service at least once a year regard less of mileage ...

Page 11: ... Receive a copy of the repair order includ ing those for warranty repairs Review repairs completed under warranty Servicing Items you should check at regular mainte nance intervals and periodically when re fueling Engine oil level Coolant level Washer fluid Tire inflation pressure Brake and clutch system fluid levels Exterior lights headlights turn signals etc VCNA XC90 warranty manual week 1146 b...

Page 12: ...ring refueling wearing neoprene gloves while handling a fuel filler nozzle Use of Additives With the exception of gas line antifreeze dur ing winter months do not add solvents thickeners or other store bought additives to your vehicle s fuel cooling or lubricating systems Overuse may damage your engine and some of these additives contain organi cally volatile chemicals Do not needlessly expose you...

Page 13: ...ce pump be marked indi cating use of alcohols or ethers However there are areas in which the pumps are un marked If you are not sure whether there is alcohol or ethers in the gasoline you buy check with the service station operator To meet seasonal air quality standards some areas require the use of oxygenated fuel Methanol Do not use gasolines containing methanol methyl alcohol wood alcohol This ...

Page 14: ...ten engine life under normal use SAE 5W 30 will provide good fuel economy and engine protection See the viscosity chart Viscosity chart Extreme engine operation SAE 0W 30 oil meeting ACEA A5 B5 require ments is recommended for driving in areas with sustained low temperatures IMPORTANT Only full synthetic oil meeting ACEA A5 B5 requirements should be used Lower quality oils may not offer the same e...

Page 15: ...e at idle for a short time to allow the spinning of the turbocharger compressor s turbine vanes to slow After hard driving this idle time should last a couple of minutes during which the vanes will slow and the compressor will cool down while still receiving oil lubrication If the turbine vanes are spinning at high speeds when the engine is switched off there is a great risk of heat damage and or ...

Page 16: ... Spark plugs replace X X Coolant level check adjust X X X X X X X X X X X X X X X Engine coolant check adjust antifreeze rating anti corrosion agent X X X X X X X Alternator rubber sleeve replace XC90 engine code 95 4 X Accessory drive belt belt tensioner idler puller locating pin coupling between servo pump coolant pump replace Engine 95 XC90 5 X Accessory drive belt tensioner and idler puller re...

Page 17: ...ints check for wear play X X X X X Driveshafts check rubber boots X X X X X X X X X X Propeller shaft pilot bearing and universal joints check wear AWD models only X X X X X X X X X X Clutch fluid check adjust manual transmission only X X X X X X X X X X X X X X X Controls and Lighting Washer fluid level check adjust X X X X X X X X X X X X X X X Check all wiper blades and washers for headlights a...

Page 18: ...hoses and lines check for damage leaks X X X Wheels and Tires Wheels and tires check pressure wear and condition X X X X X X X X X X X X X X X Tire inflator kit3 Spare tire check for damage wear and tire pressure4 X X X Check and replace parts or software as required by Volvo Cars of North America LLC that are covered under the terms of the Volvo New Car Warranty 1 Recommended to replace at least ...

Page 19: ...tested to ensure the reliability and durability you have come to expect from Volvo products You won t have to worry about compromis ing the special safety features originally built into your Volvo when you insist on using only Volvo Genuine Parts for all service mainte nance and repairs performed on your vehi cle Volvo Genuine Parts are available at autho rized Volvo retailers located throughout N...

Page 20: ...___________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature _______________________________________ Retailer Stamp Stamp Maintenance Service No 2 20 000 32 000 Carried out miles km _______________________________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature ___________...

Page 21: ...___________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature _______________________________________ Retailer Stamp Stamp Maintenance Service No 5 50 000 80 000 Carried out miles km _______________________________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature ___________...

Page 22: ...__________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature _______________________________________ Retailer Stamp Stamp Maintenance Service No 8 80 000 128 000 Carried out miles km _______________________________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature ___________...

Page 23: ..._________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature _______________________________________ Retailer Stamp Stamp Maintenance Service No 11 110 000 176 000 Carried out miles km _______________________________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature __________...

Page 24: ..._________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature _______________________________________ Retailer Stamp Stamp Maintenance Service No 14 140 000 224 000 Carried out miles km _______________________________ Date ___________________________________ Mileage ________________________________ Retailer Authorized Signature __________...

Page 25: ... Signature Retailer Stamp Stamp 3rd Year Carried out Date Odometer reading Service Manager s Signature Retailer Stamp Stamp 6th Year Carried out Date Odometer reading Service Manager s Signature Retailer Stamp Stamp 9th Year VCNA XC90 warranty manual week 1146 book Page 23 Friday November 4 2011 11 44 AM ...

Page 26: ...nd maintenance 24 Brake Fluid Changes 02 Carried out Date Odometer reading Service Manager s Signature Retailer Stamp Stamp 12th Year VCNA XC90 warranty manual week 1146 book Page 24 Friday November 4 2011 11 44 AM ...

Page 27: ...ing this replacement must be recorded in the space provided on this page In some states provinces legislation has been passed requiring this record Speedometer Odometer Replacement Record Date Odometer reading at the time of replacement Retailer code Retailer signature VCNA XC90 warranty manual week 1146 book Page 25 Friday November 4 2011 11 44 AM ...

Page 28: ...ormed and get even more out of your Volvo experience If you don t have access to the internet please contact the Volvo Customer Care Center at 1 800 458 1552 Please have your Volvo VIN Vehicle Identification Number available Your vehicle s VIN is located on the top left hand side of the dashboard or can be found on the vehicle registration card Own ership changes cannot be processed without this i...

Page 29: ...____________________________________ ___________________ Street Address Apt Unit ________________________________ ____________________________ _______________ ______________________________________________________ City Province ZIP Phone The VIN is located on the top left side of dashboard or can be found on the vehicle registration card Y V ______________ _____________ ______________________ VIN ...

Page 30: ...maintenance 28 02 ATTN CUSTOMER SERVICE DEPARTMENT VOLVO CARS of CANADA CORP 175 GORDON BAKER RD NORTH YORK ONT M2H2N7 PLACE STAMP HERE VCNA XC90 warranty manual week 1146 book Page 28 Friday November 4 2011 11 44 AM ...

Page 31: ...lvo to any authorized Volvo retailer for repairs These repairs will be covered under the Volvo Cars of North America LLC New Vehicle Limited Warranty or the Volvo Cars of Cana da Corp New Vehicle Warranty Registration Outside of the U S or Canada If you register your U S or Canadian specifi cation vehicle outside of the 50 states of the U S the District of Columbia or the territo ries or provinces...

Page 32: ...ranty Canada 44 Seat belts and Supplemental Restraint Systems Limited Warranty U S Warranty Canada 46 Seat belts Something We Believe In 47 Emissions Warranties U S and Canada 48 2013 Emission Warranty Parts List Federal U S and Canada 53 Retailer Certification For ID Only U S 55 California Emission Warranties 56 Volvo s Emission System Warranty 58 Inspection Program 61 Limitations and Disclaimers...

Page 33: ...02 WARRANTY VCNA XC90 warranty manual week 1146 book Page 31 Friday November 4 2011 11 44 AM ...

Page 34: ...Defects and Performance Model year 2013 vehicles with engine VIN code 94 sold and registered in California Connecticut Maine Massachusetts Maryland New Jersey New York Rhode Island or Vermont are classified as Partial Zero Emissions PZEV vehicles PZEV vehicles have a defects and performance emissions warranty on all emissions components for fifteen 15 years or 150 000 miles whichever occurs first ...

Page 35: ...he retail er to be covered under warranty will be made within a reasonable period of time during normal business hours Parts will be re paired or replaced by an authorized Volvo retailer only using genuine Volvo new or remanufactured parts or software at Vol vo s discretion These are the recommend ed parts for your Volvo They meet the same design and quality standards as those com ponents original...

Page 36: ...ht to make changes in or additions to passenger cars manufactured and or sold by Volvo at any time without in curring any obligation to make the same or similar changes to passenger cars previously manufactured or sold by Volvo Maintenance Servicing It is recommended that you use your autho rized Volvo retailer for maintaining and ser vicing your vehicle Your Volvo retailer em ploys factory traine...

Page 37: ... Warranty U S New Vehicle Warranty Canada period when retailed Certain components are covered by specific warranties such as the Federal Emissions Warranty Once the specific warranty period is over these components will be covered under the remaining New Vehicle Limited Warranty Genuine Volvo Accessories If a Volvo approved accessory is purchased and installed by a Volvo retailer as part of your n...

Page 38: ...edules under normal operation and use of your vehicle These items include but may not be limited to the following list filters fus es belts brake pads brake rotors remote keyless entry system batteries wiper blades clutch lining shock absorbers floor mats upholstery rugs etc Replacement of these items are the owner s responsibility with the exception of those items covered during the Adjustments C...

Page 39: ... replacement of parts or nor mal maintenance service items Parts which are covered for replacement because of wear during the Adjustments Period only are wip er blades remote keyless entry navigation DVD and headphone system batteries brake pads brake rotors shock absorbers and clutch lining These items may also be covered under the Basic Warranty Period if manufacturing defects cause the failure ...

Page 40: ...ilures resulting from incorrect diagnosis by an independent repair shop Failures resulting from continued opera tion of the vehicle after a warning light gauge reading or other indication advises of a mechanical or operational problem e g dash instrumentation indicates over heat loss of oil pressure etc Environmental damage to the vehicle s surface which is beyond Volvo s control such as airborne ...

Page 41: ... breach of this written warranty Volvo shall not be liable for any damages caused by delay in delivery or furnishing of any products and or services Volvo s liability if any for product s fur nished under this warranty shall in no event exceed the cost of correcting de fects in the product s as herein provided and upon the expiration of this warranty any such liability shall terminate NOTE This wa...

Page 42: ...sories If a Volvo approved accessory is purchased and installed by a Volvo retailer as part of your new vehicle purchase the warranty pe riod is four 4 years or 50 000 miles 80 000 kilometers whichever occurs first The war ranty period will start and run concurrently with the New Vehicle Limited Warranty If a Volvo approved accessory is installed by a Volvo retailer after your new vehicle pur chas...

Page 43: ...uential damages except where required by law Failure resulting from misuse abuse neg ligence overloading modifications acci dents or racing Purchaser s Obligations When requesting warranty repairs on re placement parts or accessories the purchas er must present evidence of purchase sales ticket or repair order showing payment to any authorized Volvo retailer in the United States or Canada during n...

Page 44: ... facility will repair or re place at Volvo s discretion the affected body sheet metal panels free of charge Re pairs will be made within a reasonable period of time during normal business hours Corrosion Protection Warranty Should any part of the bodywork of the vehi cle be perforated by rust corrosion the pan el s affectedly the perforation will be re paired or replaced by any Volvo dealer or wor...

Page 45: ...ompatible with the Volvo factory applied protection they could cause problems which would result in voiding this warranty If an accident should occur you must ensure that the following conditions are met in order to maintain coverage under the Corrosion Protection Warranty repairs are performed to Volvo standards your Volvo retailer will identify the location of a Volvo Certified Body and Paint Se...

Page 46: ...imers refer to page 39 The Warranty Period The warranty period is five 5 years and has no mileage kilometer limitation 1 It begins with the date the vehicle is sold delivered to the first retail purchaser or put into service whichever occurs first What Is Not Warranted Seat belt system and Supplemental Re straint System components which show evidence of damage because of abuse misuse negligence ta...

Page 47: ...rear seats only using an infant car seat or booster seat de termined by age weight and height Fact In every state province some type of child restraint legislation has been passed Additionally most states provinces have al ready made it mandatory for occupants of a car to use seat belts So urging you to buckle up is not just our recommendation it s becoming the law The few seconds it takes to buck...

Page 48: ...hree way catalytic converter TWC engine control module and the onboard diagnostic system OBD Refer to the 2013 Emission Warranty Parts List for specific components coverage The warran ty begins on the date the vehicle is sold de livered to the first retail purchaser or put into service whichever occurs first Any remain ing portion of the warranty is fully transfer able to subsequent owners free of...

Page 49: ...ion of reimbursement for emergency repairs not performed by a Volvo retailer We encourage you to have all recommended maintenance and repairs on your new 2013 Volvo vehicle completed Volvo will not deny a warranty claim solely because you have no record of maintenance however Volvo may deny a warranty claim if your failure to per form maintenance resulted in the failure of a warranted part Receipt...

Page 50: ...vehicle owner having to bear any penal ty or other sanction including denial of the right to use the vehicle under local state federal or provincial law then Volvo shall remedy the non conformity at no cost to the owner Some compo nents considered part of the two 2 Year 24 000 mile 40 000 kilometer Emission Performance Warranty are list ed on pages 51 and 52 Exceptions 1 If the vehicle has been in...

Page 51: ...istance Volvo wants to ensure that the Emission War ranties are properly administered If you do not receive the warranty service to which you believe you are entitled under these warran ties you should contact In the U S You may obtain further information concern ing the Emission Performance Warranty and Emission Design and Defect Warranty or re port violations of the terms of these warran ties by...

Page 52: ...commended that service un der this warranty be performed by an autho rized Volvo retailer When determining whether an owner has complied with the written instructions for proper maintenance and use Volvo may re quire an owner to submit evidence of compli ance if it has an objective reason for believ ing 1 maintenance was not performed and 2 that if not performed it could be the cause of the vehicl...

Page 53: ...ichever occurs first Electronic Throttle Module Oxygen Sensor Brake Control Module1 Spark Plugs Crankshaft Position Sensor Camshaft Position Sensor Ignition Coil Power Stage CVVT Timing Unit CVVT Solenoid Valve Cam Profile Switch ability valve tappet CPS solenoid CPS valve tappet inlet Engine Cooling System Coolant Thermostat Engine Coolant Temperature Sensor Crankcase Emission Control System Cran...

Page 54: ...00 miles 130 000 kilometers whichever occurs first Miscellaneous items used in above systems Manifolds hoses clamps fittings tubing sealing gaskets or devices pulleys belts fuel lines wiring harnesses and mounting hardware and electronic controls all models used with the components listed above NOTE Parts listed under the 2013 Emission War ranty Parts List Federal U S and Canada are only covered c...

Page 55: ...ated components have been properly installed and 3 The retailer s performance of all emis sion related preparation required by the manufacturer prior to the sale of the vehicle If this vehicle fails an EPA approved emis sion test prior to the expiration of three 3 months or 4 000 miles whichever occurs first from the date or mileage at the time of delivery of the vehicle to the ultimate pur chaser...

Page 56: ...tions includ ing but not limited to the specific emissions parts performance warranties associated with the regulation and are described in this booklet Manufacturer s Warranty Coverage For three 3 years or 50 000 miles which ever first occurs1 If your vehicle fails a Smog Check inspec tion all necessary repairs and adjust ments will be made by Volvo to ensure that your vehicle passes the inspecti...

Page 57: ... Air Resources Board 9528 Telstar Avenue P O Box 8001 El Monte CA 91731 2990 Massachusetts Department of Environmental Protection 1 Winter Street Boston MA 02108 Vermont Agency of Natural Resources Department of Environmental Conservation Air Pollution Control Division 103 South Main Street Waterbury VT 05671 0402 Maine Department of Environmental Protec tion 17 State House Station Augusta ME 0433...

Page 58: ...ly based on the use of genuine Volvo parts Failures which occur however because of abuse or lack of required maintenance are not eligible for coverage Where The Warranty Applies This warranty applies to 2013 model year ve hicles originally sold by Volvo Cars of North America LLC certified for sale and regis tered in the states of California Connecticut Maine Massachusetts Maryland New Jer sey Oreg...

Page 59: ...enuine Volvo remanufactured parts are used for any part of the emission control system or for any part which may affect emissions covered by this warranty If an emergency occurs and an authorized Volvo retailer is not reasonably available re pairs may be performed at any available ser vice establishment or by any individual using any replacement part When a warranted part is not available within t...

Page 60: ...02 Receipts and or maintenance records cover ing the performance of regular maintenance should therefore be retained in the event questions arise concerning maintenance VCNA XC90 warranty manual week 1146 book Page 58 Friday November 4 2011 11 44 AM ...

Page 61: ...ble for the portion of diagnostic and re pair costs relating to the warrantable condi tion If the failure is caused by a nonwarrant able condition the vehicle owner shall be lia ble for all diagnostic and repair expenses but not to exceed the maximum permissible under the inspection program The owner may choose to have the vehicle repaired at a facility other than a Volvo retailer however if a war...

Page 62: ...ection Program 02 fecting components of the emission control system 7 Any loss of time inconvenience loss of vehicle use or commercial loss VCNA XC90 warranty manual week 1146 book Page 60 Friday November 4 2011 11 44 AM ...

Page 63: ...ility if any for product s fur nished under this warranty shall in no event exceed the cost of correcting de fects in the product s as herein provided and upon the expiration of this warranty any such liability shall terminate NOTE This warranty gives you specific legal rights and you may also have other rights Califor nia Connecticut Maine Massachusetts Maryland New Jersey Oregon Pennsyl vania Rh...

Page 64: ...rol Module x x x Fuel Pump x x x Fuel Pump Electronic Module PEM x2 x Fuel Filter x3 x Electronic Throttle Module x x x CVVT Timing Device Inlet x x x CVVT Timing Device Exhaust x Exhaust manifold w close coupled catalyst X Fuel Injectors x EVAP Carbon Canister x4 x Hollow Screw with Non Return Valve x CPS Valve Tappet Inlet x Brake Control Module5 x EVAP Leakage Diagnosis Pump x 1 The Engine Cont...

Page 65: ...r Vermont are classified as Partial Zero Emis sions PZEV vehicles PZEV vehicles have a defects and performance emissions warranty on all emissions components for fifteen 15 years or 150 000 miles whichever occurs first The additional components listed below in stalled only on vehicles with engine code 94 are covered under the PZEV warranty PremAir Radiator and ATD Sensor VCNA XC90 warranty manual ...

Page 66: ...02 Warranty 64 02 VCNA XC90 warranty manual week 1146 book Page 64 Friday November 4 2011 11 44 AM ...

Page 67: ...rders covering all services and repairs performed on your vehicle These service records may be required as reference for future warranty work Vehicle Identifi cation Number Delivery Retail Date Part Number Description ACCESSORY IDENTIFICATION Accessories Installed At Time Of Delivery Instructions to Retailer Type all information ...

Page 68: ...leigh New Jersey Volvo Cars of Canada Corp North York Ontario http www volvocars com us http www volvocanada com 2013 Warranty and Maintenance Records Information Volvo Cars of North America LLC 2011 WTY 570 11 11 Rev 11 11 Printed in USA ...

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