VoiceLine InnoMedia MTA 3328-2R, Getting Started Manual

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10
Troubleshooting
(continued)
TROUBLESHOOTING
Symptom: I hear a fast busy signal when I try to make a call.
Corrective Action:
► Make sure you are dialing according to the Dial Plan Country
assigned to your account. (The Dial Plan Country was assigned
when the account was created.) For example, if your Dial Plan
Country is the U.S., you should dial in the U.S. format:
1 + area code + phone number
NOTE
: If the “1” prefix is omitted, the call will not go through.
► Verify that your broadband connection is functioning properly by
attempting to connect to a Web site from a PC on the same
network.
► Verify that the device obtained an IP address by picking up the
connected telephone’s handset and pressing
***1
on the keypad.
If it announces “0.0.0.0” as the IP address, the device did not get
an IP address. Contact your Internet Service Provider.
Symptom: The phone connection is poor.
Corrective Action:
► Try connecting another phone (one that you are certain works
properly) to see if the phone you are using is faulty.
► Adjust your device’s call quality settings via the Manage Device
section of your Online Account Center.