VoiceLine InnoMedia MTA 3328-2R, Getting Started Manual

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9
Troubleshooting
TROUBLESHOOTING
Symptom: The RUN LED is blinking slowly.
Corrective Action:
► Reboot the device by unplugging the power cord and then
plugging it back in.
► Verify that the device obtained an IP address by picking up the
connected telephone’s handset and pressing ***1 on the keypad.
If it announces “0.0.0.0” as the IP address, the device did not get
an IP address. Contact your ISP.
► Verify also that your ISP uses DHCP and that there is no network
service outage.
Symptom: There is no dial tone.
Corrective Action:
After you set up the MTA for the first time, it may take up to 15 minutes
to download the configuration files onto the device. During this
download process, the MTA’s
RUN
LED blinks quickly (1 second on, 1
second off). When the
RUN
LED stops blinking and remains steady,
the download process is complete – you will now hear a dial tone.
If it has been over 15 minutes since you set up the MTA and you still do
not hear a dial tone:
► Verify that your phone is connected to the correct port on the MTA.
► Verify that the device obtained an IP address by picking up the
connected telephone’s handset and pressing
***1
on the keypad. If
it announces “0.0.0.0” as the IP address, the device did not get an
IP address. Contact your Internet Service Provider.
► Verify that your broadband connection is functioning properly by
attempting to connect to a Web site from a PC on the same
network.
► Try connecting another phone (one that you are certain works
properly) to see if the phone you are using is faulty.