VMware VCLOUD REQUEST MANAGER 1.0.0, Configuration Manual

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Change Email Notification Content
Notification emails are sent to various parties throughout the workflow. These emails inform the recipients of
the status of a request. The content of these emails can be altered.
The steps below describe how to change the content of the Notify Declined email notification. You can follow
similar steps to change the content for other email notifications.
Prerequisites
You have vCloud Administrator privileges.
Procedure
1 Click on Designer in the Request Manager Admin Portal.
The Designer window appears.
2 Select Task on the left of the window.
A list of screens and message templates appears on the right of the window.
3 Select Base Task in Screen Set and Message Template in Screen Design.
4 Double-click Provision vApp - Notify Declined to open it.
The message template appears.
5 To add or remove data fields to a message template see “Modify Approval Emails,” on page 49.
The names of the message templates indicate which Workflow Template and tasks they are used in.
Templates with names starting with Provision vApp are used in the Provision vApp Workflow Template.
It follows on for those with names starting with Provision Cloud and Release Software Licenses.
The second part of the name refers to the task for which the template is used. For examples, Provision
vApp - Notify Declined is used in the vApp provisioning workflow task, Notify Declined; Provision vApp
- Notify Success is used in the vApp provisioning workflow task, Notify Success.
Integrating External Tasks into a Workflow
The Run External Procedure Task allows you to automatically run an executable when the task is activated. It
provides a level of integration through script files, web services, visual basic scripts and other executable files
that would otherwise require customization within VMware Service Manager.
Invoking an executable within a workflow process provides the flexibility to make changes not only to other
applications but also to networks, computers and hardware in the network, websites, configuration
information, system setups and more.
Scripts are first added through the VMware Service Manager Server Console. Users can then specify any of
these scripts to be run when a Run External Procedure Task becomes active in a workflow. Additional
parameters can be passed from the Task or Request to the external task in order to fine tune the script. These
parameters must be compatible with the selected script. Once the task is activated, the parameters will be
appended to the script, the script will be run, the task will complete, and the workflow will progress.
Add an External Command to Service Manager
Before you can invoke an external command from within a workflow, you must add the external command to
Service Manager.
Use the Service Manager Server Console to define the external commands that the Run External Procedure
Task will reference. The Service Manager Server Console is installed on the Request Manager host machine
when Request Manager is installed.
Chapter 5 Administration Overview
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