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Request Manager Installation and Configuration Guide

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VMware, Inc.

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Summary of Contents for VCLOUD REQUEST MANAGER 1.0.0

Page 1: ...uest Manager 1 0 0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition To check for more recent editions of t...

Page 2: ...feedback vmware com Copyright 2010 VMware Inc All rights reserved This product is protected by U S and international copyright and intellectual property laws VMware products are covered by one or more...

Page 3: ...e Request Manager 22 4 Accessing Request Manager 27 Access the Request Manager Admin Portal 27 Access the Request Manager Admin Portal without Active Directory 28 Access the Request Manager User Porta...

Page 4: ...fining Software Products Options 63 Viewing Software License Allocation 65 Associating Software Products with vApp Templates 66 Index 69 Request Manager Installation and Configuration Guide 4 VMware I...

Page 5: ...port To use online support to submit technical support requests view your product and contract information and register your products go to http www vmware com support Customers with appropriate suppo...

Page 6: ...Request Manager Installation and Configuration Guide 6 VMware Inc...

Page 7: ...tings on cloud partitions This chapter includes the following topics n Request Manager Components on page 7 n How Request Manager Uses Network Ports on page 11 n Preparing to Use Request Manager on pa...

Page 8: ...Figure 1 1 High Level Request Manager Architecture Figure 1 2 Detailed Request Manager Architecture Request Manager Installation and Configuration Guide 8 VMware Inc...

Page 9: ...strator also manages Provider CIs including creating and editing Providers and specifying the vCloud Director source provider network and the vCloud Director for that Provider CI Manager The users who...

Page 10: ...which every user belongs For example Domain Users vCloud Director VMware vCloud Director must be installed on another server within the domain before Request Manager can be configured An account with...

Page 11: ...are blocked on your network you must reconfigure Request Manager to use different ones The following table lists the default Request Manager port access connections Table 1 1 Request Manager Port Acce...

Page 12: ...version Configure the database The database must be configured before installing Request Manager See Oracle Configuration on page 17 Is the database configured Database TNS The TNS of the database Re...

Page 13: ...You can access all vCloud Request Manager documentation online at http www vmware com support pubs vrm_pubs In addition to this guide documentation for this product includes the following n The Reque...

Page 14: ...Request Manager Installation and Configuration Guide 14 VMware Inc...

Page 15: ...ain n An pre configured account within vCloud Director with full system administrator privileges This account must not belong to a specific vCloud Director organization NOTE VMware recommends that thi...

Page 16: ...sent to that account Request Manager Web Server n Operating System Microsoft Server 2008 R2 64 bit n Internet Server IIS 7 n Hardware 2 8 GHz CPU and 4 GB RAM n Miscellaneous Microsoft NET Framework...

Page 17: ...and Oracle Client must meet specific requirements to support Request Manager Oracle Server Configuration Oracle Server has the following configuration requirements when used as the Request Manager da...

Page 18: ...n Active Directory server with 60 000 users completed in approximately 8 hours n Subsequent scans of the same server updating only changed records completed in less than half an hour n Subsequent scan...

Page 19: ...ually installed Security Certificates Request Manager communicates with vCloud Director over a secure connection with SSL Optionally Request Manager can communicate with the Active Directory server us...

Page 20: ...rd will attempt to test whether it can establish a connection over SSL with the specified connection parameters If a connection fails a dialog will be displayed detailing the reasons why the connectio...

Page 21: ...ion wizard to configure the database vCloud Director Active Directory and email server settings See Configure Request Manager on page 22 Open a browser and log in to Request Manager with the URL http...

Page 22: ...vCloud Request Manager Configuration Wizard Configure the Request Manager using the configuration wizard See Configure Request Manager on page 22 Configure Request Manager You can configure Request Ma...

Page 23: ...gurations These modifications should be performed using the Request Manager Admin Portal See Chapter 5 Administration Overview on page 31 Procedure 1 From Step 1 Welcome click Next to start the wizard...

Page 24: ...o continue to the next configuration wizard screen If you choose to skip Active Directory Server configuration configure Active Directory server settings using the Request Manager Admin Portal See Act...

Page 25: ...plete proceed and complete the configuration wizard and refer to View vCloud Director Synchronization Activity on page 42 for information about how to view synchronization log information on Request M...

Page 26: ...Request Manager Installation and Configuration Guide 26 VMware Inc...

Page 27: ...d changing security settings The Request Manager User Portal is used by engineers and cloud owners to request new cloud partitions and provision new virtual applications See the VMware vCloud Request...

Page 28: ...URL 3 In the Login window enter the super user user name and password and click Login Option Description User name Enter ADMIN Password Enter the password specified when you configured the system ide...

Page 29: ...elopment teams or projects you can switch between clouds using the cloud drop down menu You can switch between different filtered views of these applications using the filtering options on the toolbar...

Page 30: ...Request Manager Installation and Configuration Guide 30 VMware Inc...

Page 31: ...ervice on page 60 Active Directory Request Manager populates user data by accessing the same Microsoft Active Directory domain used by vCloud Director In a default install Request Manager s Active Dir...

Page 32: ...users reside in the Engineering organizational unit OU you could enter LDAP OU Engineering dc mydomain dc com for the connection string This will enable you to enforce security and restrict the users...

Page 33: ...ssword used to authenticate the user f If the connection string provides a specific server select Server Bind for optimal performance Do not select this option for serverless connection strings g If t...

Page 34: ...edule b Click OK 8 Click Save What to do next View the synchronization results View Active Directory Synchronization Activity When a scheduled Active Directory scan runs Request Manager updates the Ac...

Page 35: ...ing cloud blueprints The Blueprint Administrator also manages Provider CIs including creating and editing Providers and specifying the vCloud Director source provider network and the vCloud Director f...

Page 36: ...5 From the search results table select a person and click the Action button 6 Click the Edit button in the toolbar NOTE The Person Details record for this user is updated by Active Directory You shoul...

Page 37: ...a status for the source Select Active to use the source in Request Manager Select Inactive to disable the source in Request Manager c Type the URL for vCloud Director For example https vCloudsystem do...

Page 38: ...you can import from that instance In order to import mappings from instances of vCloud Director you must define how the fields of entities in vCloud Director such as virtual data centers virtual appli...

Page 39: ...he selected resource and you will return to the Integration Resources screen A blue circle will now display for the selected resource to indicate it is now mapped to Request Manager What to do next Cr...

Page 40: ...nks screen A checkmark will now display for the selected link to indicate it is now mapped to Request Manager What to do next Create a vCloud Director synchronization schedule Create or Modify a vClou...

Page 41: ...uest Manager Prerequisites You have vCloud Administrator privileges Procedure 1 Log in to the Request Manager Admin Portal 2 Click Integration 3 Click Scheduling on the Main tab in the left explorer p...

Page 42: ...ional instances of vCloud Director you must define under what criteria to log an event in Request Manager and how the fields of this event in vCloud Director will map into Request Manager This section...

Page 43: ...Record See Assign Roles to Users on page 35 for more information Type the last name of the user and click the magnifying glass icon If there is a single match the icon changes to a page icon If there...

Page 44: ...tional instance of vCloud Director Refresh Outbound Action Mappings Request Manager needs to refresh new Outbound Action Mappings for any additional instances of vCloud Director you create Prerequisit...

Page 45: ...mail Use SSL Select this check box to specify that communications with the mail server should be over SSL Automatically select Authentication Method Select this check box Deleted Items Folder Enter De...

Page 46: ...all Template Select Default Default Logging Officer This text box should specify System Admin If it does not use the Person Search window to locate and enter System Admin Use Linked Officer Select thi...

Page 47: ...ning fail notification emails are sent to the consumer and vCloud Administrators Any allocated software licenses are rolled back n When the vApp is successfully provisioned the consumer receives a not...

Page 48: ...ned in the task receives an email This email provides information on what needs to be approved and include mail to links to approve or decline via email If a task is assigned to multiple approvers a s...

Page 49: ...al The Designer window appears 2 Select Task on the left of the window A list of screens and message template appears on the right of the window 3 To change the approval email for the Provision vApp W...

Page 50: ...s the new Customer Approval Task For example Start Task b Click the link icon drag the pointer to the Customer Approval Task and release A grey arrow links the Start Task to the Customer Approval Task...

Page 51: ...Approval Task is activated in a workflow c Click OK d Click Save What to do next If a new approval email for the task is required save and exit the task add a new message template and then link it to...

Page 52: ...n Cloud Provision Cloud Approval Request 16 Click Save in the toolbar What to do next You can add a new approval task and link the email template to it You can also link the email template to an exist...

Page 53: ...used in the vApp provisioning workflow task Notify Success Integrating External Tasks into a Workflow The Run External Procedure Task allows you to automatically run an executable when the task is ac...

Page 54: ...table that you defined in the Service Manager Server Console For more information about the Parameters field see Passing Field Values to a Run External Procedure Task on page 54 4 Click Save Passing F...

Page 55: ...REQUEST SERVICE_ACTION_REF AR_PRIMARY_ASSET EXTFLDV_39 0001 AR_PRIMARY_ASSET DISPLAY vApp Template String REQUEST EXTFLDV_390024 vApp Title String REQUEST EXTFLDV_390025 vApp Description Text REQUEST...

Page 56: ...w 5 To create a new Condition click Create Condition in the If Available Conditions panel The Available Conditions box appears Enter the details of the condition click Add to List and then Save The Se...

Page 57: ...gs are the number of virtual machines allowed the allocation model used and quotas and limits for the Storage CPU Memory Network and so on A Cloud Blueprint must be specified by the consumer when requ...

Page 58: ...Admin Portal 2 Click the List icon on the right of the search criterion CMDB Item Type 3 Select Service Action and double click on Cloud Blueprint on the second panel Cloud Blueprint is entered in CMD...

Page 59: ...CD Source Shows all vCloud Director sources that Request Manager is connected to Provider vDC Shows the provider vDCs of the selected vCD Source Provider Network Shows the provider networks of the sel...

Page 60: ...rvice automatically You can see this running from the web server under the Services Console The following table lists relevant services and provides a brief description of the tasks each service perfo...

Page 61: ...h vApp Templates on page 66 Understanding Licenses Software license management guarantees license compliance and optimizes license utilization Software Product records help you manage your licenses fo...

Page 62: ...right of the search criterion CMDB Item Type 3 Select Configuration Item and double click on Software Product on the second panel Software Product is entered in CMDB Item Type and the search criterio...

Page 63: ...nses are available to be allocated to a vApp template 6 To update a Purchase click Update at the bottom of the Purchases list The Update Purchase window appears 7 Change the quantity and then click OK...

Page 64: ...Lifecycle Status Prerequisites You have Asset Manager privileges Procedure 1 In the System Administration window under the CMDB section click Asset Management Asset Lifecycle Status The Asset Lifecycl...

Page 65: ...and browse to the Item Summary section 2 View the number of items under the corresponding allocation pools View Available Software Licenses You can view the licenses available to a Software Product P...

Page 66: ...ayed in the table below The number of records shown in the table is determined by a system administration setting If the limit has been set to 1000 only 1000 rows are displayed in the results table 4...

Page 67: ...oducts association and then update the Software Products associated with the vApp template See Update the Software Products Associated with a vApp Template on page 68 for information about associating...

Page 68: ...n the result list is shown 14 Select Software Product The result table is updated to show only Software Products 15 Enter vApp Template in CMDB Item Type and select Equal Below 16 Click Search The sea...

Page 69: ...3 I installation planning worksheet 12 installation overview 21 L licenses about 61 N network ports 11 O Oracle Server configuration 17 outbound action mapping 44 P passing field values 54 performance...

Page 70: ...chnical support 5 V vApp templates associating Software Products 68 search for all 66 with Software Product associations 67 vCloud Director adding an instance 37 configuring event mappings 42 configur...

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