VKI Technologies Eccellenza Momentum Operation Manual Download Page 106

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Operation Manual

VKI Publication #202377-001

106

Code

Message Displayed

Condition

Action(s) Required

M1,

M2,

Powder Dispensers current is close to

critical level

Powder Dispenser current is close to

maximum operating level. Powder

motor may be drawing too much

power.

1 - The powder product in the

dispenser may be packed or

compressed. Empty the dispenser.

2 - The dispenser may be jammed.

3 - The dispenser motor may be

seized. Try to unseize the motor.

4 - If message persists, replace the

powder dispenser motor.

Powder Dispensers current is close to

minimum operation level

Powder Dispenser current is close to

minimum operating level. Powder

motor may not be drawing enough

power.

1 - Check the wiring and

connections to the powder

dispenser motor.

2 - The powder dispenser may not

be engaged properly with the

powder dispenser motor.

3 - The powder dispenser motor

coupling may need to be replaced.

4 - If message persists, replace the

powder dispenser motor.

Powder Dispensers current is over

safety level

Powder Dispenser current has

exceeded the maximum operating

level.

1 - The powder in the dispenser may

be packed or compressed. Empty

the powder dispenser.

2 - Powder dispenser may be jammed.

3 - The powder dispenser motor may

be seized. Try to free the motor.

4 - If message persists, replace the

powder dispenser motor.

Powder Dispensers current is under

minimum operation level

Powder Dispenser current is below

the minimum operating level.

1 - Check the wiring and

connections to the powder

dispenser motor.

2 - If message persists, replace the

powder dispenser motor.

M4,

M5,

M11

Whippers current is close to critical

level

Powder Whipper current is close to

maximum operating level.

1 - If message persists, replace the

faulty whipper motor.

Whippers current is close to minimum

operation level

Powder Whipper current is close to

minimum operating level.

1 - If message persists, replace the

faulty whipper motor.

Whippers current is over safety level

Powder Whipper current has

exceeded the maximum operating

level.

1 - If message persists, replace the

faulty whipper motor.

Whippers current is under minimum

operation level

Powder Whipper current is below

the minimum operating level.

1 - Check the wiring and

connections to the whipper motor.

2 - If message persists, replace the

faulty whipper motor.

M6,

M7,

Coffee Dispensers current is close to

critical level

Coffee Dispenser current is close to

maximum operating level.

1 - The dispenser may be jammed.

2 - The coffee dispenser motor may

be seized.

3 - If message persists, replace the

coffee dispenser motor.

Coffee Dispensers current is close to

minimum operation level

Coffee Dispenser current is close to

minimum operating level.

1 - Check the wiring and

connections to the dispenser motor.

2 - The coffee dispenser may not be

engaged with the dispenser motor.

3 - The coffee dispenser motor

coupling may need to be replaced.

4 - If message persists, replace the

coffee dispenser motor.

Coffee Dispensers current is over

safety level

Coffee dispenser motor current has

exceeded the maximum operating

level.

1 - Check to see if the coffee

dispenser motor is jammed.

2 - Reboot the machine.

3 - If message persists, replace the

coffee dispenser motor.

Summary of Contents for Eccellenza Momentum

Page 1: ...April 3 2019 VKI Publication 202377 001 Operation Manual ...

Page 2: ...opyright VKI Technologies 2019 The information and contents of this publication are property of VKI Technologies No part of this publication can be reproduced reused modified or published in any format without the written permission of VKI Technologies VKI Technologies reserves the right to change the specifications to the equipment and to modify the information contained in this publication at an...

Page 3: ...witch 16 The Touch Screen 17 Selecting and Dispensing a Beverage 17 Filling the Coffee Bean Dispensers 18 Filling the Powder Dispensers 19 Setting the Cup Stand Overflow Detection 20 Installing a Cup Stand Drain 20 Checking Water Temperature 21 Initial Adjustments 21 Change PINs for the Operator and Administrator 21 Setting the Date and Time 21 Water Levels 21 Gram Throws 21 Beverages 21 Notificat...

Page 4: ...tings 45 Auto Dim Delay 45 Energy Saving 46 Vending Cashless Pay 50 General Tab 50 Beverages Tab 51 Setting the Base Price 52 Adjusting the Price for Exceptions 54 Pricing Hot Water 55 Network 56 WIFI 56 SMTP 59 Notifications 60 Telemetry 63 Setup 64 Hoppers 64 Beverages 64 Cup Size and Strength 64 Disabling Beverages 65 Setting the Default Coffee Blend 66 Configuring the Carafe 66 Ingredients 67 ...

Page 5: ...ee System 93 Powder System 96 Water System 97 Miscellaneous Components 98 Multimedia 99 Beverages 99 Sleep Screen 100 Section 4 Care and Maintenance 101 Daily Care 101 Every 1 2 Weeks 101 Every 15 000 Cycles or 12 Months 101 Every 3 Years 102 Miscellaneous 102 Section 5 Error and Reminder Messages 103 Main Screen 103 System Status Screen 104 Section 6 Updating Firmware 109 Section 7 Installing the...

Page 6: ...Table of Contents Operation Manual VKI Publication 202377 001 6 ...

Page 7: ...it is imperative that you read and understand the safety information outlined in this section before proceeding with the installation and operation of this equipment Safety Symbols The following symbols are used throughout this publication Indicates an electrical shock hazard Indicates a potential safety risk or a risk of damage to equipment and or its surroundings Indicates important information ...

Page 8: ...nt temperature between 5 C 35 C 40 F 95 F The main water supply pressure must be between a minimum of 20psi and a maximum of 100psi This equipment must be positioned so that the wall plug and the main power switch are both easily accessible Do not connect this equipment to a voltage supply other than the voltage indicated on the serial number decal Do not immerse this equipment or any part of this...

Page 9: ...ay be sharp edges on some components that can cause cuts To prevent electrical shock remove all jewelry rings watches etc when servicing this equipment Use only original equipment manufacturer replacement parts Unapproved replacement parts can result in personal injury fire and or further damage to the equipment Do not allow children to access this equipment They are not aware of the potential dan...

Page 10: ... 72 kg Position 1 1 lb 0 45 kg Position 2 2 lbs 0 9 kg Coffee Hopper 3 3 lbs 1 36 kg Position 1 0 5 lb 0 22 kg Position 2 1 lb 0 45 kg Coffee Hopper 2 6 lbs 2 72 kg Position 1 1 lb 0 45 kg Position 2 2 lbs 0 9 kg Powder Hopper 1 4 lbs 1 8 kg Powder Hopper 2 4 lbs 1 8 kg Powder Hopper 3 3 5 lbs 1 6 kg Water Tank 2 gallons 7 6 litres Waste Bin Approximately 50 cups 12 oz Equipment Dimensions Height ...

Page 11: ...he shipping carton for damage Indicate any damage on the delivery slip and have the delivery driver sign to acknowledge the damage Damages during shipping must be claimed with the carrier and not with VKI Technologies 1 Cut the straps on the outside of the box A 2 Lift the top carton B 3 Remove the two side foam supports and remove the cup stand assembly secured between them C ...

Page 12: ... It is not designed to support the weight of the machine and serious personal injury and or damage to the unit may occur 6 Remove the keys and the Telemetry Antenna from the cup stand Install the telemetry antenna to the round connector at the top right corner on the rear of the machine 7 Slide the residue chute into the slots at the bottom of the machine 8 Remove the blue shipping tape and protec...

Page 13: ...n it to position 2 as shown If the key is removed while in position 2 the waste bin will remain unlocked so that anyone can empty the waste bin If the machine is installed in a public location we recommend removing the key in position 1 to leave the waste bin locked To unlock both the front door and the waste bin insert the key and turn it to position 3 When the key is in this position it cannot b...

Page 14: ...verview Interior Coffee Dispensers Powder Dispensers 18 LCD Touch Screen Waste Bin for used grounds Installation Location of Optional Card Reader Cup Stand Drip Tray Flip Down Cup Stand Coffee Dispensers Powder Dispensers Brewer Coffee Bean Grinder Cup Stand Drip Tray Door Powder Whippers Flip Down Cup Stand Cup Detectors ...

Page 15: ...the equipment s ventilation ports Leave room at the rear of the equipment for the plumbing fitting and water hose as well as for adequate ventilation Leave ample room above the equipment to open and fill the product hoppers Water Connection Installation of this equipment must comply with all local state provincial and federal codes and regulations It is the sole responsibility of the installer to ...

Page 16: ...n the filter cartridge Always follow the manufacturer s recommendations for filter replacement intervals Starting the Equipment The main power switch for the Momentum is located at the rear of the machine on the right side To switch the power ON toggle the power switch to the l position The Eccellenza Momentum now goes through a quick initialization process after which it is ready to be used Servi...

Page 17: ... Start button begins beverage preparation cycle Back to main sceen Selecting and Dispensing a Beverage 1 Place your cup or mug on the cup stand at the bottom of the door and select the type of beverage desired 2 Select the coffee type for the beverage that was initially selected 3 Chose the cup size and the strength if applicable for the beverage that you selected 4 Make your payment if the Moment...

Page 18: ...es it in the Setup menu see page 67 Do NOT pack the coffee beans into the dispensers 1 Unlock and lift the coffee lid 2 Fill the dispensers with the desired coffee beans 3 Close and lock the coffee lid If the dispensers are completely empty you need to make a few vends until the dispensers are properly primed Any ingredient references made in this manual are for example purposes only The actual pr...

Page 19: ...emove the individual lid and fill the respective dispenser with the desired powder product Once filled re install the individual lid back onto the dispenser and proceed to the next dispenser if required If the dispensers are completely empty you ll need to make a few vends until the dispensers are properly primed During this time you may notice dispenser related errors on the screen these errors w...

Page 20: ...y Cup Stand message appears on the screen By adjusting the position of one of the cup stand overflow sensors you can increase the amount of liquid in the cup stand to 24 oz before the Empty Cup Stand message appears Installing a Cup Stand Drain Alternatively you can drill open the drain fitting at the rear of the cup stand to install a drain hose that can be routed either into a large waste bin un...

Page 21: ...eatures tracking data that the equipment has collected and when reports are sent to the operator of the equipment The date and time settings are found in the General Settings menu see page 40 Water Levels The Momentum is factory preset to dispense 12 oz 16 oz and 20 oz cups sizes The water levels can be fine tuned in the Setup menu see page 64 Gram Throws You will also need to calibrate the gram t...

Page 22: ...n However in our example there are three messages present as indicated by the number 3 in the upper right corner of the screen Messages are stacked in the order in which they occur In this case the waste bin has been removed and its presence is not detected The waste bin must be replaced to clear this message In a case where multiple messages are present after clearing the first message any subseq...

Page 23: ... assistance you may be asked to send a photo of the System Status Report screen as it may prove useful during equipment troubleshooting To access the System Status Report screen 1 Touch and hold the upper left corner of the screen for five seconds 2 A screen with a numeric keypad opens At the top of the screen tap on the System Status Report option You can also check the temperature of the water i...

Page 24: ...information This includes the serial number and other unique identifiers current temperature some maintenance information active errors and logs software firmware and OS information product counters resource usage As previously stated you may be asked to send a photo of the System Status Report screen to VKI Technical Support as it may prove useful during equipment troubleshooting ...

Page 25: ...reen Accessing the Configuration System To access the equipment Configuration System 1 Touch the small line at the top center of the screen and swipe downwards 2 A numeric keypad opens and you are required to enter your personal identification number PIN The default PIN for the Operator is 345678 The default PIN for the Administrator is 234567 See the Security section page 86 for more information ...

Page 26: ...rect PIN is entered it remains on the keypad screen If logging in as an Operator all menus will be visible as you have full rights access to the programming mode If logging in as an Administrator your rights accesses may be limited and some menus may not be accessible Your PIN must remain confidential therefore you should never disclose your PIN to anyone ...

Page 27: ...e and screen brightness Power Settings set energy saving features Vending Pricing enable vending and set pricing Network configure network connections email notifications and telemetry Setup enable and rename products and beverages set recipes and timings set temperature fine tune water settings and product calibrations Security assign change PIN numbers and grant or remove access to individual se...

Page 28: ...sub menu select tap one of the sub menu tabs at the top of the screen If multiple tabs are available the currently active tab is identified by a green line directly beneath the sub menu name which also appears white instead of gray Exiting the Setup To exit the Setup at any time touch the three dots on the top right corner This opens the Log Off tab that closes the Setup ...

Page 29: ...to select the time period for which to display the counters or statistics Overall Sales displays the overall beverage sales in cups for the selected time period Also displays sales information for Popular Beverages Save or Email Information allows you to save the information to a USB flash drive or to send it by email in Microsoft Excel format Ingredients displays the overall product sales by weig...

Page 30: ...Publication 202377 001 30 To specify the time period for which you want to view the data 1 Tap on the From field and enter the desired month date and year and tap Done 2 Tap on the To field and enter the desired month date and year and tap Done ...

Page 31: ...cs for the time period selected Beverages Tab The Beverages tab allows you to select and view the consumption by cups for a specific time period for each of the individual beverages the equipment dispenses To specify the time period 1 Tap on the From field and enter the desired month date and year and tap Done ...

Page 32: ...sired month date and year and tap Done 3 The number of cups brewed and the amount of money collected if applicable are displayed for the time period that was selected If you would prefer to view the results as a Daily Weekly or Monthly average you can change the parameter in the Show result by average field ...

Page 33: ... for a more thorough breakdown of the data shown For example the Coffee field shows 6 cups Tapping on the green down arrow beside Coffee shows you that of the 6 cups brewed 4 were French Roast 1 was Colombian and 1 was House Blend This procedure can be performed on any of the beverages listed Here is an example with the French Vanilla Coffee selection expanded ...

Page 34: ...B Flash Drive All of the data available in the Momentum s Dashboard can either be saved to a USB flash drive or sent to an email address as an attachment if an email address has been set in the Network menu Whether saved to a USB drive or sent by email the attachment is in Microsoft Excel format To save the data to a USB drive tap on the USB drive icon on the left To send it by email tap on the em...

Page 35: ...ts and provides logs of previous faults The equipment system info such as serial number firmware version IP address etc and maintenance functions are also found here Current Status The machine s current operating status is displayed with an easy to read graphic If the system is functioning properly with no faults detected a green checkmark is displayed see image below ...

Page 36: ...e Probe L5 Safety Water Level Detection V1 Outlet Valve Coffee L9 Waste Bin Level Detection V2 Outlet Valve Powder 3 M1 Powder 1 Motor V3 Outlet Valve Powder 1 M2 Powder 2 Motor V4 Outlet Valve Hot Water M3 Powder 3 Motor V5 Inlet Valve M4 Powder 1 Whipper Motor V6 Outlet Valve Powder 2 M5 Powder 3 Whipper Motor MBD1 Coin Acceptor M6 Coffee 1 Motor MDB3 Card Reader In the example above a fault has...

Page 37: ...des in green identify that the fault was corrected and when it was corrected System Info Information about the equipment such as serial number firmware versions network and MAC address vending devices etc can be found in this menu The Machine Name field can be edited To do so simply tap on the machine name and the keyboard appears allowing you to rename the machine NOTE The Vending Devices option ...

Page 38: ...w identifies the component code a Once a component is selected the list of related error messages for this component is displayed under the Event Name heading CODE COMPONENT CODE COMPONENT B1 Blower Powders M3 Powder 3 Motor D2 Waste Bin Detection M4 Powder 1 Whipper Motor D3 Door Open Detection M5 Powder 3 Whipper Motor D6 Cup Detection M6 Coffee 1 Motor G1 Grinder M7 Coffee 2 Motor H1 Heating El...

Page 39: ...mentum VKI Publication 202377 001 39 2 Under the Turned Off On heading at the right turn off the error to be deactivated using the slider green slider ON gray slider OFF 3 Repeat the procedure for any other components if necessary OFF ON ...

Page 40: ...ped with the optional waste chute kit you ll need to come to this tab and enable the Use Waste Chute option Doing so will make the wiper move from right to left guiding the spent coffee grounds into the waste chute instead of the waste bin Cup Detection The Eccellenza Momentum is equipped with a cup detection system By default this system is enabled Touch the slider in this menu to disable the cup...

Page 41: ...an also select None as the secondary language see example below should you want only one language available Units of Measure The units of measure displayed by the Momentum can be set in this tab Liquid units can be set to either milliliters ml or ounces oz and the temperature can be set to either C or F To simplify weight settings for coffees and powders the Momentum only displays the units as gra...

Page 42: ...e feature to open the scroll list Adjust each of the Date Time fields by scrolling up or down to the required setting Once all are set press Done to save the new settings The table in the image identifies what each of the fields of the scroll list represents Once the month date and year are selected the day of the week will be calculated and set automatically A B C D E F A Month B Date C Year D Ho...

Page 43: ...me level available only when speakers are used and the brightness of the screen Auto Rinsing Counter Trigger This screen is used to set the frequency at which the notifications for mandatory Brewer Rinse and Powder Rinse cycles are triggered By default the Brewer Rinse is set to 500 cups and the Powder Rinse is set to 75 cups ...

Page 44: ... new setting Periodic Trigger A second option is also available for the auto rinsing feature It can now be triggered to activate at a pre set time of day The following can be configured in this menu o Enable enable green or disable gray this feature o Start Time set the time of day that triggers the auto rinsing o Period set the frequency at which the auto rinse triggers every 24 or 48 or 72 hours...

Page 45: ...en is used to set the energy saving options available in the Momentum Auto Dim Delay If the Auto Dim Delay feature is activated the screen will dim slightly after the preset amount of time to reduce energy consumption When activated it will also trigger the screensaver videos to play when the machine is at idle ...

Page 46: ...ts are disabled including the heating element 1 Tap the Energy Saving slider to activate the Energy Saving mode a Water Temperature Control if enabled the temperature at which the water in the tank is maintained while the machine is in Energy Saving mode can be set here b Wake Up on Touch the machine exits Energy Saving mode when the screen is touched only if this option is activated c Return to E...

Page 47: ...2 Select the Day for which you want to enable the Energy Saving mode in this example Monday is selected If using the Energy Saving mode it must be activated and set individually for each day of the week 3 Tap the Enable Energy Saving slider to enable the Energy Saving mode ...

Page 48: ...for Mondays in this example tap on the Turn on machine time setting 5 Adjust each of the fields by scrolling up or down to the required setting Once all are set press Done to save the time setting The table in the image identifies what each of the fields of the scroll list represents A B C A Hour B Minute C AM PM ...

Page 49: ... tapping on the Turn off machine time setting and adjusting the time 7 Now that Monday is set repeat the complete procedure to set the Energy Saving for every other day of the week 8 Should you need to set the machine to be in Energy Saving mode for the full day on Sunday for example select the day and then enable the Turn off all day option ...

Page 50: ...this option OFF the force vend feature is disabled and the unit will function normally SMART the coin return feature of the changer is disabled when a 1 or 2 coin is inserted ON the coin return feature of the changer is completely disabled The vending devices are also enabled and disabled in this menu The Coin Changer and or Cashless card reader options and can be enabled in this menu The Cashbox ...

Page 51: ...of a beverage tap the Edit Pricing button and the screen will change to the pricing menu The pricing menu screen consists of 2 sections Base Price Section Left Side This section is where the beverage type cup size and coffee type is selected and priced Exceptions Right Side This section allows you to create an exception and price a specific ingredient higher or lower than the base price Base Price...

Page 52: ...e default price setting is 1 for all selections The base price of the product selected is shown in the Base Price box Please note that the options displayed may vary depending on the beverage type selected but the method of pricing remains the same Beveraage Type Selections Coffee Specialty Powders Cup Size Selections Small Medium Large Coffee Type Selections French Roast Colombian House Blend Dec...

Page 53: ...icing The total price of the product and cup size selected is shown in the Base Price box 5 Should you want to set a different price for a specific coffee select the Coffee Type using the left right arrows 6 Increase the Coffee Type price using or buttons The price displayed here is added to the beverage type and cup size pricing The total price of the product cup size and coffee type selected is ...

Page 54: ...base price The images below show the available Exception pricing options based on the type of beverage that is selected in the left section Using the Coffee selection as an example if you want to make a pricing exception for the Espresso and sell it for 15 cents more than the regular coffee you can increase only the Espresso price by using button beside it Note that pricing exceptions are identifi...

Page 55: ... indicate pricing exceptions To change the pricing for other beverages that are listed tap the Edit Pricing option To reset the Exception pricing in blue to its default value tap the Reset to Default Values option Pricing Hot Water If you would like to add a price for Hot Water you need to disable the Press Hold setting for Hot Water This is done in the Recipes tab of the Setup menu page 77 ...

Page 56: ...um to send email notifications concerning consumption sales and faults messages WIFI Should you want to establish remote communication with the Momentum you ll first need to enable the WiFi feature by tapping on the WiFi Connexion slider 1 Once WiFi is enabled the Momentum begins scanning for any wireless networks in its vicinity 2 When scanning is complete all of the detected networks are listed ...

Page 57: ...rk Password as well as any required network permissions Without these credentials it is not possible to connect to a network to use the machine s WiFi capabilities 3 Select the network to which you want the Momentum to connect and then tap on the Connect button 4 The keyboard appears and you must now type in the required password to connect to the selected network Once done tap the Accept Change b...

Page 58: ...Publication 202377 001 58 5 The Momentum now communicates with the network server and if the correct credentials were used network access is granted 6 Once connected to the network a green indicator appears to the right of the network name SSID ...

Page 59: ...s IT Department for more information about setting up an SMTP server Only after obtaining network access the Momentum can then be configured to upload notifications concerning consumption sales and faults messages directly to your SMTP server 1 Tap on the Requires Authentication slider to activate the SMTP feature 2 Enter the required information in the SMTP Server field as well as your SMTP usern...

Page 60: ...n beverage sales counters and faults messages directly into your email s Inbox Fault and message notifications are sent immediately after they occur so that they can be addressed as soon as possible to minimize downtime Consumption sales and counter notifications can be set to be sent on a daily at midnight weekly or monthly basis An SMTP server must first be configured to be able to use the Notif...

Page 61: ...ication 202377 001 61 2 Tap on the New Tab setting to create an email profile for the notifications 3 Tap on the Enter Email Address field to bring up the keyboard 4 Type the email address to which the notifications will be sent and press Accept Change ...

Page 62: ...gramming Operation Manual VKI Publication 202377 001 62 5 Set the time at which each type of notification is to be sent by tapping the respective time field and adjusting it accordingly A B C A Hour B Minute C AM PM ...

Page 63: ... the Telemetry feature on the Eccellenza Momentum only works if you have subscribed to VKI s Telemetry Management System Please contact VKI Customer Service for pricing and details To configure the Telemetry feature go to the Network section of the programming select the Telemetry tab and enable the Telemetry option Please note that once telemetry is enabled it may take a few minutes for communica...

Page 64: ... if that particular blend is not used If a coffee blend is disabled the hopper color changes from green to red decaf in the example below and that coffee type no longer appears on any of the beverages on the main selection screen Beverages Cup Size and Strength The Beverages tab allows you to set the availability of cups sizes and coffee strengths and allows you to enable the feature that shows th...

Page 65: ...sabling Beverages While in the Beverages tab you can also disable one or multiple beverages if required To disable a beverages simply touch the image of the beverage on the screen and the image background changes to red indicating that the beverage is disabled To re enable the beverage touch it once more the background changes to green In the example below the Hot Chocolate beverage is red indicat...

Page 66: ... the default coffee blend tap the blend shown beneath the beverage to cycle it to the next blend Repeat the process until the required blend is displayed Repeat this procedure for any of the other beverage if necessary Configuring the Carafe While in the Beverages tab you can also configure the carafe option Simply tap on the carafe icon to change its state When the icon is greyed out the carafe i...

Page 67: ...nd powder names is displayed Please note that only the coffee names can be changed if required The powder names cannot be changed Changing the powder names in this menu will not change the powder names on the main screen 1 If for example you will be using a Mocha Java coffee blend instead of Colombian you ll need to modify the Coffee 2 Name on the list Tap Colombian on the screen the current blend...

Page 68: ... at the end of the Colombian text press the backspace button until all of the text is deleted 3 When the text is deleted Coffee 2 Name is displayed in this field instead of an actual blend name Using the keyboard type in the new name for Coffee 2 which in this case changes to Mocha Java ...

Page 69: ...KI Publication 202377 001 69 4 Tap the Accept Change button to save your changes 5 Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients 6 Mocha Java is now displayed everywhere Colombian was previously displayed ...

Page 70: ...y available beverage can be adjusted in the Recipes tab of the setup Please disregard any references to the Carafe feature and settings as the Carafe option is not currently available Setting Coffees 1 Tap on the Selected Beverage location beside Line 1 2 A scroll list of all the available beverages appears ...

Page 71: ... Swipe up or down to scroll through the list of beverages and then select the one that requires adjusting by tapping Done In this example Coffee French Roast is selected 4 On Line 2 select the cup size that needs to be adjusted In this example the Medium cup size is selected ...

Page 72: ...he Intensity Customization setting on Line 3 This is used to adjust the Mild and Strong strength coffee settings Tap on the slider to activate it 5 The Mild and Strong settings are now also active not grayed out in the Ingredients Quantities section of the screen Coffee settings are measured in grams whereas the Intensity settings are measured as a percentage of the coffee setting Mild is a percen...

Page 73: ... a medium cup size to 20 grams 7 We also want to adjust the Mild strength setting so that it is 15 milder instead of 20 milder by increasing the Mild setting The Strong setting percentage can also be increased or decreased Mild strength settings are shown as a negative number as the actual coffee setting is decreased by the percentage shown ...

Page 74: ...ll now dispense the beverage so that you or your customer can perform a taste test If further adjustments are required make the changes and test the beverage again until you get the desired results Gourmet Mode When enabled the Gourmet mode option adds 20 more coffee into all coffee based beverage recipes giving these beverages an even bolder coffee taste To enable disable this mode tap the Gourme...

Page 75: ... Beverages 1 Tap on the Selected Beverage location beside Line 1 2 A scroll list of all the available beverages appears 3 Swipe up or down to scroll through the list of beverages select the one that requires adjusting and then by tap Done In this example Mochaccino French Roast is selected ...

Page 76: ...needs to be adjusted In this example the Small cup size is selected 5 Notice that all of the ingredients required to make a Mochaccino French Roast are now active not grayed out in the Ingredients Quantities section of the screen This indicates that each of these ingredients can now be individually adjusted ...

Page 77: ... on the blue Test Recipe button on line 3 The Momentum will now dispense a Mochaccino French Roast that you or your customer can taste test If further adjustments are required make the changes and the test the beverage again until you get the required results Disabling Press Hold Hot Water If you would like to dispense hot water by the cup and or to add a price for Hot Water you ll need to disable...

Page 78: ...ings of a certain beverage select that beverage in the Recipes tab as well as a cup size and then tap the Restore Defaults button The Factory Settings for only that particular selection will be restored When the factory settings are restored for a selection any changes that were made to your previous settings will be overwritten ...

Page 79: ...pense 12 oz 16 oz and 20 oz cups sizes These settings can be changed in this menu 1 After selecting the Water tab the following options appear Coffees Specialty Coffees and Powder Beverages Select the type of beverage for which you want to adjust the water In this example Specialty Coffees is selected 2 Select the specific beverage for which you want to adjust the water In this example Mochaccino ...

Page 80: ... water for a specific cup size press the or buttons in the corresponding box In this example the Medium cup size will be increased to 12 25 oz Press the button in the Medium box until 12 25 is displayed 4 Place a cup on the cup stand and tap on the Test Recipe button to make a test vend with the new water settings Make any adjustments if necessary ...

Page 81: ... 001 81 5 To reset a specific setting back to its default press the Reset Default setting for the corresponding cup size The original default setting is shown beneath each cup size 6 To return to the Specialty Coffees screen tap the Back to Specialty Coffees button ...

Page 82: ... Publication 202377 001 82 7 From this screen either select another specialty beverage to adjust or tap the Back to Beverage Types button to return to the main screen 8 Make another selection and repeat the water adjustment process if required ...

Page 83: ...amming Eccellenza Momentum VKI Publication 202377 001 83 9 The following screen appears if Coffees is selected from the main screen 10 The following screen appears if Powder Beverages is selected from the main screen ...

Page 84: ...1 84 11 Should you need to reset all of the water settings back to their default settings at the same time you can do so from the main Water screen simply by tapping on the Reset all Defaults button Brewing All water temperature related settings are set in this tab ...

Page 85: ...rew a beverage Should the temperature drop below this setting you will not be able to brew a beverage and the screen will display a Tank is Heating message Set Point The Set Point is the temperature at which the heating system maintains the water in the tank To change either the Vend Enable or Set Point temperatures tap on the temperature setting and use the scroll list to change the setting and p...

Page 86: ...the account The Operator has complete access to the programming menus and sets the rights for the Administrator who has limited access In the example below you ll notice that the Administrator has only two accessible menus while the Operator has access to all of the menus It is the Operator who decides what access is granted to the Administrator and in this case the Administrator only has access t...

Page 87: ...e default pin for the Administrator is 234567 We recommend that you change this pin on the machine s initial set up Store the new PIN information somewhere where it can easily be found in your customer s file for example 1 Tap on New Pin or change PIN if changing it to open the numeric keypad 2 Using the keypad enter a 4 6 digit PIN and tap on Accept Change ...

Page 88: ...een accepted After entering their PIN on the main screen the Administrator will have access to the menus for which the Operator gave them the necessary permissions In most cases this access will be limited and some options will not be available Setting the Carafe PIN To set or change the PIN for the carafe tap the New PIN field beside Carafe PIN and follow the same procedure used to change the Adm...

Page 89: ...eges rights and access to the Administrator The default pin for the Operator is 345678 We recommend that you change this pin on the machine s initial set up Store the new PIN information somewhere where it can easily be found in your customer s file for example 1 Tap on Current Pin to open the numeric keypad 2 Using the keypad enter your current PIN and then tap on Accept Change ...

Page 90: ...inistrator is given access to all of the options colored green 5 To change these options tap on the options that you want to make available to the Administrator they will change color to green To remove the availability of any options tap them so that they are grayed out In the screenshot above in the Administrator Privileges section you ll now notice that the Dashboard General Power Settings and ...

Page 91: ...le in the Maintenance tab Place a cup on the cup stand prior to running this cycle as up to 12 oz of water will be dispensed once the cycle is activated Brewer Rinse The Momentum runs an automatic brewer rinse cycle request every 500 cups The brewer rinse cycle dispenses water into the brewer as the piston repeatedly rises and lowers creating agitation above and below the screen This cycle is full...

Page 92: ...wder Level This option automatically calibrates the powder motors and dispensers Note that the machine comes pre calibrated from the factory therefore running this cycle is not necessary Should you replace one of the powder motors or one of the powder dispensers we recommend that you execute this calibration cycle This cycle must be executed with empty powder dispenser s Do not run this cycle if t...

Page 93: ...um Once the main system is selected any of the components within this system can then be selected When testing components in this menu note that only one component will activate at any given time This is extremely important to remember when testing coffee or powder dispenser motors as well as outlet valves Coffee System In the following example the component to be tested is the bean grinder First ...

Page 94: ...You can select the Return to Main Menu option at the lower left of the screen at any time to return to the main Engineering menu Select the component to be tested by tapping on it on the screen in this example the component is the grinder G1 CODE COMPONENT D2 Waste Bin Presence Detection G1 Grinder L9 Waste Bin Full Sensor M6 Coffee 1 Motor M7 Coffee 2 Motor M8 Coffee 3 Motor M9 Brewer Motor M10 B...

Page 95: ...vate button and the grinder only will energize for 3 seconds It is extremely important to note that when testing the coffee motors M6 M7 or M8 ONLY the coffee motor will activate Coffee beans will be dispensed into the grinder but the grinder or any other component will NOT activate When testing the Waste Bin Presence D2 or Waste Bin Full L9 sensors a voltage level and the bin s status present or ...

Page 96: ...r testing It is extremely important to note that when testing the powder motors M1 M2 or M3 ONLY the powder motor will activate Powder will be dispensed into the whipper but the whipper motor and powder valve will NOT activate CODE COMPONENT B1 Blower Powders M1 Powder 1 Motor M2 Powder 2 Motor M3 Powder 3 Motor M4 Powder 1 Whipper Motor M5 Powder 3 Whipper Motor M11 Powder 2 Whipper Motor ...

Page 97: ...onent options appear for testing CAUTION Extremely hot water will be dispensed when testing any of the outlet valves Please note that the coffee valve V1 will dispense water directly into the brewer but the brewer will not activate CODE COMPONENT H1 Heating Element V1 Coffee Valve V2 Powder 3 Valve V3 Powder 1 Valve V4 Hot Water Valve V5 Inlet Valve V6 Powder 2 Valve ...

Page 98: ...blication 202377 001 98 Miscellaneous Components If Miscellaneous is selected from the main Engineering screen the following component options appear for testing CODE COMPONENT D3 Door Open Detection D6 Cup Detection K1 Exhaust Fan S1 Cup Lighting ...

Page 99: ...layed while the Momentum is at idle or during beverage preparation Beverages In the Beverages tab you can select a video to play when a specific beverage is being prepared Each beverage can be configured independently if you so choose 1 Select the desired beverage 2 Select the video you wish to play during the preparation of the selected beverage ...

Page 100: ... Manual VKI Publication 202377 001 100 Sleep Screen The Sleep Screen tab allows you to set the video that appears on the screen when the machine goes into Power Saving mode Simply select the video to be played from the list of videos ...

Page 101: ...Powder Dispensers top off the coffee and powder dispensers Do not pack the products into the dispensers Wipe Exterior and Countertop using a clean towel wipe any coffee grounds and spills from the exterior of the machine and from the countertop on which it sits Every 1 2 Weeks Clean the whipper components for detailed information about disassembling and cleaning the whipper components consult the ...

Page 102: ...de Exhaust Fan over time dust will accumulate on the exhaust fan on the right side wall and it must be cleaned to maintain the fan s performance Cleaning the Coffee Dispenser empty remove and clean the coffee dispenser with warm water and dish soap Thoroughly dry the dispenser before re installing it For detailed information about removing the coffee dispenser consult the Momentum Service Manual V...

Page 103: ...nd press Start The automatic rinse cycle for the brewer or for the powder system has been triggered Place an empty leak proof container under the pour spouts area and then press Start to begin the rinse cycle Overflow detected Remove and empty cup stand and floor tray An overflow has been detected Remove the cup stand and floor tray and empty their contents Verify water connection and feed The wat...

Page 104: ...ent in dispensing area A cup has been detected in the dispensing area If no cup is present clean the cup detection LEDs G1 Coffee Grinder Over Current Standby The grinder current was over the stand by operation level 1 Clear the message 2 Reboot the machine Grinder Fuse Fault Grinder fuse has triggered a fault 1 Grinder may be jammed clear grinder jam 2 Check the fuse on the control board Grinder ...

Page 105: ...Water Tank Heating Timeout Reaching the water set point Default 95 C took longer than the maximum configured heating timeout Default 30 min 1 Clear the message 2 Reboot the machine 3 If message persists replace the heater element Water Tank Heating Probe Error Heater bad connection count has exceeded the configured limit 1 Clear the message 2 Reboot the machine Water temperature is over the maximu...

Page 106: ...o the powder dispenser motor 2 If message persists replace the powder dispenser motor M4 M5 M11 Whippers current is close to critical level Powder Whipper current is close to maximum operating level 1 If message persists replace the faulty whipper motor Whippers current is close to minimum operation level Powder Whipper current is close to minimum operating level 1 If message persists replace the ...

Page 107: ... initialize the brewer Brewer Over Current Standby The brewer current was over the configured stand by operation level 1 Clear the message 2 Reboot the machine Brewer Safety Fault The IC of the brewer driver is in fault 1 Clear the message 2 Reboot the machine 3 If message persists replace the brewer motor Brewer Timeout Brewer motion is timed out brewer is moving too slow and unable to reach requ...

Page 108: ...ard may need to be replaced V1 V6 Valves Relay current is under minimum operation level Valves Relay current is below the minimum operating level 1 Clear the message 2 Check wiring and connections to inlet and outlet valves 3 If message persists the inlet valve or one of the outlet valves may need to be replaced Valves Relay current is over safety level Valves Relay current has exceeded the maximu...

Page 109: ...st of fixes new options and features customizations etc This section guides you through the simple process of updating your equipment to the latest firmware After replacing the control board the firmware must be loaded when the machine is first powered up Do not power up the machine until the USB Flash drive with the proper firmware is connected to the machine 1 Load the latest firmware files onto...

Page 110: ...re install the plug onto the USB connector and re install the waste bin If the screen remains black with a log in prompt allow the machine sit undisturbed for 15 minutes or so as the upgrade may still be in progress in the background 7 It is possible that an error may be displayed on the screen after the reboot If this is the case simply clear the error If the update process was interrupted prior ...

Page 111: ... does not provide the card reader hardware or the service they must be purchased from one of the suppliers listed above Depending on the type of card reader to be used you ll need to purchased the compatible door cover from VKI Technologies See step 5 for more details 1 With the front door open remove the two screws securing the small panel to the inside of the door and then remove the panel and s...

Page 112: ...er opening and then slide the bottom of the card reader onto the two partially inserted screws Once done secure the top of the card reader with two screws and then tighten the two lower screws to secure the bottom of the card reader 5 Install the appropriate cover for card reader being used onto the front of the door and secure it in place with a screw from the inside of the door at top center of ...

Page 113: ...rd reader control module will be installed 7 Secure the card reader module using wire ties to at least two of the anchor point in the door The installation location may vary depending on the model of card reader used 8 Connect the 6 pin male MDB connector from the card reader to the 6 pin female MDB connector on the door wiring and then install the magnetic antenna onto the metal plate to the left...

Page 114: ...ing ensure that the USB cable and the door wiring harness are still connected to the locations shown 10 Pass the wiring cable with the small black connector through the channel at the top of the door to the bottom of the door where the card reader is located and then connect it to the cable on the card reader ...

Page 115: ...n 202377 001 115 11 Bundle and stow any excess wiring inside the opening for the card reader at the bottom of the door and reinstall the cover using two screws 12 Bundle and stow any excess wiring inside the opening at the top of the door and reinstall the cover using four screws ...

Page 116: ...neral tab enable Vending Mode and enable Cashless the sliders for both must be green The card reader will now be functional assuming you have subscribed to and activated the service with the card reader provider Please note that VKI Technologies does not offer the card reader hardware nor do we provide the card reader service You will need to contact one of the approved card reader suppliers Coinc...

Page 117: ...KI or installed and use in accordance with VKI s instructions All warranty service must have prior authorization from VKI by contacting VKI Customer Service No equipment or parts will be treated or returned if they are not accompanied by a completed Return Authorization RA Form or whose information is inaccurate e g wrong serial number The Return Authorization number must appear on shipping labels...

Page 118: ...s the result of extreme conditions fire and flooding Warranty does not include wear parts such as valve seats gaskets or o rings which are required during normal upkeep of product on an annual basis Subsequent to an internal inspection of all parts deemed defective under normal use VKI reserves the right to credit replace or repair these parts Serial numbers and or date stamp codes will be used to...

Page 119: ...Eccellenza Momentum VKI Publication 202377 001 119 ...

Page 120: ...Operation Manual VKI Publication 202377 001 120 ...

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