VIZIO E320VP User Manual
44
www.VIZIO.com
Remote Control Troubleshooting
Issue
Solution
The remote control will not
work
Point the remote control directly at the remote sensor on your TV.
Remove any obstacles between the remote control and the remote sensor.
Replace dead batteries with new ones.
The remote control will not
adjust TV Volume.
Check
the
Advanced Audio
menu located in the
HDTV Settings App
. Audio
control must be set to
TV
.
Channel Up and Down
buttons will not work.
In
the
HDTV Settings App
, select
Tuner
, then
Auto
Channel
Scan
. This must
be performed before attempting to change channels.
Telephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, contact our
Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email:
(877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
Have your VIZIO model number, serial number, and date of purchase available before you call.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (888) 849-4623 (949) 428-2525 Fax: (949) 585-9514
Web:
www.VIZIO.com
