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TROUBLESHOOTING/FAQ
These guidelines provide tips to deal with problems you may encounter while using
Qumi. If the problem remains unresolved, contact your dealer for assistance.
The problem sometimes can be as simple as improper connection of cables. Review the
following possible issues before proceeding to the problem-specific solutions.
Use another electrical device to confirm that the electrical outlet is properly working.
Make sure that Qumi is turned on.
Make sure all connections are securely connected.
Make sure that the connected device is turned on.
Make sure that the connected PC is not in suspended mode or sleep mode.
Tips
In each problem-specific section, perform the steps in the order suggested. Doing so
may help solve the problem more quickly.
In order to avoid replacing non-defective parts, try to find and isolate the problem
For example, if you replace batteries and the problem remains, put the original batteries
back and move to the next step.
Keep a record of the steps you take when troubleshooting. The information may be
useful for reference when calling technical support or for bringing Qumi to service
personnel.
System Reset Method (Reboot)
On the rear side of Qumi next to the IR sensor, there is a small pinhole. Insert a
paperclip (or similar sized object) into the hole and press for 3 seconds to reboot Qumi.
Image Problems
Problem: No image appears on the screen.
1.
Check whether the source (PC, Flash Drive, DVD Player, Set-top Box, etc…) is
properly configured.
2.
Turn off all of the equipment and power up the equipment again in the correct order.
