Vivid VTS-4600, Operation Manual

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37
Maintenance and Troubleshooting
Maintenance
The VIVIDtouch Series LED Displays does not require any routine m aintenance other than occasional cleaning
with a non-abrasive cloth. There are no user-serviceable or -replaceable parts. Unless you are a qualified,
factory-trained technician,
do not attempt to repair or replace any system component yourself. You will void
the product warranty if you do so.
Troubleshooting
Tab le 5-1 provides some general guidelines for troubleshooting problems you may encounter with the
VIVIDtouch Series LED Display. If the suggested solutions fail to resolve the problem or if you encounter an
issue not described here, please contact your dealer.
Table 5-1. Troubleshooting Chart
Symptom Possible Cause(s) Solution
The display does not turn on.
• The display is not plugged in or
the AC outlet is not active.
• The main power switch is off.
• The remote control batteries
have run out.
• Ensure that the display is
plugged in and that the AC
outlet is active.
• Set the main power switch (see
Figure 2-1) to the on position.
• Replace the batteries.
The display is on and menus
appear, but there is no picture.
• Incorrect source selection.
• Source component is not turned
on.
• Source component is connected
incorrectly or not at all.
• Select the correct source.
• Turn on the source component.
• Check connections from the
source component to the
display.
The remote control does not work.
• The remote control batteries
have run out.
• The buttons are locked.
• IR extender is not connected.
• Replace the batteries.
• Unlock the buttons by pressing
ENTER
,
ENTER
,
EXIT
,
EXIT
,
ENTER
and
EXIT
, in sequence.
• Verify that the IR extender c able
is correctly connected (see
Figure 3-3).
Image geometry is incorrect.
• Incorrect aspect ratio selection. • Select a different aspect ratio.
The display is jittery or unstable.
• Poor-quality or improperly
connected source.
• The horizontal or vertical scan
frequency of the input sign al
may be out of range for the
display.
• Ensure that the source is properly
connected and of adequate
quality for detection.
• Correct at the source.