LIMITED ONE-YEAR WARRANTY
On-Line warranty registration
www.vitaclaychef.com
Essenergy, Inc. (“Essenergy”) warrants this Product against defects in material or workmanship for a period of
one (1) year from the date of original purchase, when utilized for normal household use. Essenergy will repair
or replace the Product, at its option, at no charge except for shipping and handling.
This warranty does not cover: (1) The ceramic parts; (2) damage due to incorrect customer instruction,
installation or set up; (3) cosmetic damage or other damage due to an act of God, accident, misuse, abuse, or
negligence; (4) commercial use of the Product; (5) modification of any part of the Product; (6) damage due to
improper operation, improper maintenance, or connection to an improper voltage supply; (7) damage due to
attempted repair of the Product by anyone not authorized by Essenergy to service the Product; (8) normal wear
of parts; (9) Damage or defects caused by shipping, faulty packaging or mishandling in transit; (10) any non-
electric/mechanical attachments and accessories and disposable parts including measuring cup, spoon, inner
pot, outside case, cord and plug.
KEEP YOUR SALES RECEIPT. Warranty service will require presentation of proof of purchase in the form
of a bill of sale or receipt which shows the date of purchase and establishes that the Product is within the
warranty period.
PLEASE REGISTER YOUR PRODUCT WITHIN 10 DAYS OF PURCHASE. Product must be registered in
order to claim warranty service. Please visit www.VitaClayChef.com to register your product. If you need a
registration form, please contact [email protected] or call us toll-free at 1-877-877-9121.
This warranty is invalid if the factory applied serial number or production date has been altered or removed
from the Product.
To obtain warranty service, first contact customer service to receive an RMA number. You will receive
instructions for the return of your unit once it has been authorized. You will need to send the complete unit
insured, freight prepaid, plus proof of purchase (as described above). Be sure to package in the original
packaging and ensure the machine is secure inside of the box, with no rattling or movement once the box is
sealed. If the unit arrives with damage from shipment, the warranty will be invalidated.
Please attach your name, address, telephone number, and a description of the problem along with return
postage. A warranty form should be completed and included with the package. The product must be sent
carefully packed and properly cushioned to prevent damage in transit. Your failure to abide by these provisions
may cause your request for warranty service to be denied, and the repaired unit will be returned at your
expense. This warranty is extended only to the original purchaser of this product and does not extend to any
commercial use or unreasonable use. This warranty is valid only in the United States.
NOTE: REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE
REMEDY OF THE CONSUMER. ESSENERGY SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON
THIS PRODUCT EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW. ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS
PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow
limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
This warranty gives you specific legal rights, and you may have other rights which vary from state to state.
