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23
LIMITED ONE-YEAR WARRANTY
To register your new product: Go online to
vitaclaychef.com
, scroll down to the bottom
of the homepage, under the center “Support” column, click on “Product Registration”
Essenergy, Inc. (“Essenergy”) warrants this Product against defects in material or workmanship
for a period of one (1) year from the date of original purchase, when utilized for normal household
use. Essenergy will repair or replace the Product, at its option, at no charge except for shipping
and handling.
This warranty does not cover: (1) The clay pot or lid; (2) damage due to incorrect customer
instruction, installation or set up; (3) cosmetic damage or other damage due to an act of God,
accident, misuse, abuse, or negligence; (4) commercial use of the Product; (5) modification of
any part of the Product; (6) damage due to improper operation, improper maintenance, or
connection to an improper voltage supply; (7) damage due to attempted repair of the Product by
anyone not authorized by Essenergy to service the Product; (8) normal wear of parts; (9)
Damage or defects caused by shipping, faulty packaging or mishandling in transit; (10) any non-
electric/mechanical attachments and accessories and disposable parts including measuring cup,
spoon, inner pot, outside case, cord and plug.
KEEP YOUR SALES RECEIPT. Warranty service will require presentation of proof of purchase
in the form of a bill of sale or receipt which shows the date of purchase and establishes that the
Product is within the warranty period.
PLEASE REGISTER YOUR PRODUCT WITHIN 10 DAYS OF PURCHASE. Product must be
registered in order to claim warranty service. Please visit www.VitaClayChef.com to register your
product.
This warranty is invalid if the factory applied serial number or production date has been altered
or removed from the Product.
To obtain warranty service, first contact customer service to receive an RMA number. You will
receive instructions for the return of your unit once it has been authorized. You will need to send
the complete electronic housing (
without the clay pot or lid
) insured, freight prepaid, plus proof
of purchase (as described above). Be sure to package in the original packaging and ensure the
machine is secure inside of the box, with no rattling or movement once the box is sealed. If the
unit arrives with damage from shipment, the warranty will be invalidated.