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LIMITED ONE-YEAR WARRANTY
To register your new product: Go online to
vitaclaychef.com
, scroll down to the
bottom of the homepage, under the center “Support” column, click on “Product
Registration”
Essenergy, Inc. (Essenergy) warrants their Products against defects in material or
workmanship for a period of one (1) year from the date of original purchase, when utilized
for normal household use. Essenergy will repair or replace the Product, at its option, at no
charge except for shipping and handling.
This warranty does not cover: (1) damage due to incorrect customer instruction,
installation or set up; (2) cosmetic damage or damage due to an act of God, accident,
misuse, abuse, or negligence; (3) commercial use of the Product; (4) modification of any
part of the Product; (5) damage due to improper operation, improper maintenance, or
connection to an improper voltage supply; (6) damage due to an attempted repair of the
Product by anyone not authorized by Essenergy to service the Product; (7) normal wear of
parts; (8) damage or defects caused by shipping or faulty packaging or mishandling in
transit; (9) any non-electric mechanical attachments and accessories and disposable parts
including measure cup, spoon, inner pot, outside case, cord and plug; (10) any use
outside of North America.
SAVE YOUR SALES RECEIPT. Warranty service will require presentation of proof of
purchase in the form of a bill of sale or receipt which shows the date of purchase and
establishes that the Product is within the warranty period. PLEASE REGISTER YOUR
PRODUCT. Product must be registered in order to claim warranty services. Please visit
https://vitaclaychef.com/pages/product-registration to register.
This warranty is invalid if the factory applied serial number or production date has been
altered or removed from the Product.
You will be given a Case ID / or claim ID number after your claim is submitted. If you are
instructed to return the unit for testing or repair, the complete electronic housing (without
clay pot or lid) must be returned and insured with freight prepaid. Be sure to package in
the original packaging and ensure the machine is secure inside of the box with no rattling,
or movement once the box is sealed. If the unit arrives with damages from shipment
without insurance, the warranty will be invalidated. Please include Case ID, / or claim ID,
your name, address, telephone number, and a description of the problem along with return
postage. The product must be sent carefully packed and properly cushioned to prevent
damage in transit. Your failure to abide by these provisions may cause your request for
warranty service to be denied. Essenergy will repair your electronic cooking unit and pay
to ship back a working unit to you. This warranty is extended only to the original purchaser
of this product and does not extend to any commercial use or unreasonable use. This
warranty is valid only in the United States and Canada.
NOTE: REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE
EXCLUSIVE REMEDY OF THE CONSUMER. ESSENERGY SHALL NOT BE LIABLE
FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY
