Trouble Shooting
1.
How to shut down the device properly?
Ans.
To shut down the System properly, press the Power button on the front panel for five seconds
until Status LED blinks red then go off.
2.
The EZ View utility can’t configure My Network setting.
Ans.
Make sure that your RJ-45 cable is connected with the device and your PC/Switch.
Check if the LINK/ACT LED on the device illuminates.
Check the power of the device, your PC and Switch. Make sure that it’s on.
Check your PC’s IP address, make sure that it has a static IP or connects with a router
with DHCP server. For instruction about the IP setting, Please refer to the
Management
Guide > Network > IP Address Setup
chapter on page 41.
Reboot the system with Web-based UI or press the Reset to Factory Default button to
restore the factory default setting and reboot.
3.
The device can’t find my SATA interface HD
Ans.
The HD is unformatted. Please format it with our HD Format tool.
The partition format of HD is not EXT3, ex. NTFS. Please format it with the provided
Format tool.
The HD maybe broken. Please change another HD and try again.
4.
I use the device as a Web/FTP server, but the users that outside the LAN can’t
access it.
Ans
.
For WAN users to get access to the FTP or WEB server, you should link the device to a
router with appropriate configuration. Please make sure that:
1.
The NAT functionality is enabled in your router.
2.
In the port-mapping session, the “Internal Host IP” should be configured as the IP
address of this Device and the value of “Port” should be corresponded to the port
number of the WEB server or FTP server you configured.
(Ex, If the IP address of your device is 10.10.7.251, the port number of your FTP is
configured as 21 and the port for Web Server is as 8080, you should add or modify
a port mapping record, set the Internal Host IP address as 10.10.7.251, the Port as
21. then add or modify another port mapping record, set the Internal Host IP address
as 10.10.7.251 and the Port as 8080)
3.
Before allowing the device to communicate with Internet, we strongly recommend
users to add a Firewall device to secure your network from being invading.
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