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FAQ and Troubleshooting
Here is a list of frequently asked questions and their solutions:
ISSUE: ReadEasy Evolve MAX doesn’t do anything when I press
any of the buttons.
Solution 1:
Make sure the ReadEasy Evolve MAX is correctly plugged
in and turned on and that the volume slider is up. ReadEasy Evolve
MAX takes approximately 20 seconds to start and will announce when
it is ready. For low vision users, the on / off switch has an illuminated
blue ring surrounding it when the unit is powered. Please refer to
‘Plugging in’ on page 8 and ‘Turning on / off’ on page 13 for more
information.
Solution 2:
If you are not using headphones, ensure that none are
connected as the ReadEasy Evolve MAX will automatically mute the
volume when they are connected. Please see page15 for more
information on headphones.
ISSUE: When I try to capture a document, after I press capture,
ReadEasy Evolve MAX just keeps beeping.
Solution 1:
Something is activating the automatic motion detection. If
you are capturing a book, ensure the pages are not moving. Also
ensure there is nothing else moving in the capture area.
Solution 2:
Override the motion detection by simply pressing capture
again.
PROBLEM: ReadEasy Evolve MAX doesn’t seem to be reading my
entire document.
Solution 1:
Ensure your document is correctly positioned. Please see
“Positioning Documents for Capture” on page 16.
Summary of Contents for ReadEasy Evolve
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