BewellConnect - BW-TSX/BW-TS1 - User Manual - 11-2017v2
BewellConnect - BW-TSX/BW-TS1 - User Manual - 11-2017v2
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- BewellConnect®case.
- MyTens: One pair of electrodes.
- MyTens Pro: two pairs of electrodes.
The electrodes eventually wear out and need to be replaced. It is recommended to replace the
electrodes after about 15 to 20 uses. For purchasing information, check BewellConnect® online
store or your reseller.
7. STORAGE AND MAINTENANCE
Replace the electrodes in their protective bag and close it well to avoid dust on the electrodes.
We recommend storing the electrodes in a place where the temperature is between 41 - 80.6°F
/ 5 - 27°C. Avoid extreme heat and exposure to direct sunlight. Do not keep the electrodes in the
freezer or the refrigerator.
7.1 CLEANING
Warning: Never immerse the product in water and do not rinse it. Never immerse the electrodes
in water. Do not use cleaning agents other than those mentioned below. They could cause
serious damage to the equipment.
1. Using a damp cloth and mild detergent (eg: dishwashing liquid), clean the device. It is also
possible to use isopropyl alcohol at 70° (IPA).
2. If dirt gets on the electrodes, put a drop of water on your finger and gently remove the dust
from the surface. Do not use soap or alcohol to clean the electrodes.
8. TROUBLESHOOTING GUIDE
PROBLEM
POSSIBLE CAUSE
SOLUTION
The battery indicator on the
device is displayed in orange
continuously
Low or discharged battery
Recharge the device
Orange battery light and
then the device switches off
Low or discharged battery
Recharge the device
Treatment which seems
to be different from or less
pleasant than the previous
one
1. Electrodes not placed in
the correct location
2. Current Intensity too low
or very high
3. Expiry date on the
electrodes exceeded
4. Worn electrodes
5. Electrodes too dirty
6. You did not correctly
apply the electrodes to the
skin
1. Switch off the device, take
off the electrodes and move
them slightly on the skin
surface.
2. In the App, modify the
intensity level.
3. Remove the electrodes
and replace them with new
ones.
4. Replace the electrodes.
5. Clean the electrodes
(paragraph 5.2 “Cleaning”).
If the problem occurs again,
replace the electrodes.
6. Switch off the unit, take
off the electrodes and make
sure to place them properly
on the skin.
Unpleasant sensation when
touching the connectors of
the device or the electrodes
The session has not been
stopped in the application
or the on/off button has
not been pressed before
removing the device
Always end the session in
the application or remember
to press the on/off button
before removing the device.
The APP cann’t connect to
the BW-TSX device
The Bluetooth connection
failure.
Restart the BW-TSX and the
APP.
The APP cann’t control the
BW-TSX device, but the APP
can connect the BW-TSX
device.
The Bluetooth
communication failure.
Restart the APP, and then
connect the device again.
More Troobleshooting guide online (Check the FAQ's)
9. TECHNICAL CHARACTERISTICS
UNITS (CONNECTORS)
MyTens: 2 devices (1.9 in x 2.1 in / 49.9 mm
x 55.8 mm)
MyTens Pro: 4 devices (1.9 in x 2.1 in / 49.9
mm x 55.8 mm)
PROGRAMS
19 programs (11 TENS + 8 EMS programs)
CLASSIFICATION
Medical device Class II
BATTERY
3.7V/500mAh Li-lon
OUTPUT VOLTAGE
max 60mA ±10% (1000Ω load)
