This manual covers only the basic troubleshooting information. For up to date support and contact information
please visit:
www.virtuepb.com/Spire III
SPIRE III NOT TURNING ON
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TROUBLESHOOTING
™
MANUAL
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PAGE 11
1
Make sure the tray is seated properly in the shell assembly. Does the tray turn on when it is
outside the Spire III?
2
Make sure batteries are installed and the polarity is correct. The negative ( - ) of the battery should
be touching the spring of the battery holder.
3
Make sure batteries have power in them. Sometimes even brand new batteries are dead, test with
another set to make sure.
4
Check that the cable between main PCB and motor is connected on both ends.
SPIRE III LED OR SPEAKER NOT WORKING
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1
Make sure the LED and Speaker are turned on in the program menu, or perform a factory reset.
SPIRE III FEEDING SLOWLY OR ERATICALLY
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1
Ensure that your batteries are fresh and a good quality. Off brand batteries frequently cause poor
performance.
2
Ensure that you have the latest firmware update by using the Spire App to download and flash
your Spire III.
3
Check the condition of the Spire drive fingers. If they are excessively soft or worn, replace them.
4
Check to make sure the Spire is spinning properly with each shot of your marker. If necessary, turn
on the sensitivity.
5
If you are using Reballs, turn the Drive Pressure setting to 4 or higher.
