Virgin Media Virgin TV V6 Installation Manual Download Page 3

Page: 3 / 28

INT

RESET

TEL

COAX IN

AUDIO

SCART OUT

HDMI

USB

INTERNET

D.AUDIO

POWER

INT

RESET

TEL

Power supply

Ethernet cable

HDMI cable

Cable adaptor

Then follow the step-by-step
instructions to get your

new box

up and ready to go.

Install your TV

Once the install is complete
this section will show you
how to get the most from
your new kit, including
services like Virgin TV Go.

Get more from

your kit

Virgin TV V6 box

Virgin TV V6 box remote

Please don’t pull the tab
out of your

new remote

until

your

new box

is switched on.

Summary of Contents for Virgin TV V6

Page 1: ...Installation guide 30 mins 2 Install your TV 10 mins 1 Uninstall...

Page 2: ...to 2 What s included The yellow labelled parts have been supplied in the box Your existing equipment may look different to what is shown here Automatic activation Our new boxes automatically activate...

Page 3: ...ctions to get your new box up and ready to go 2 Install your TV Once the install is complete this section will show you how to get the most from your new kit including services like Virgin TV Go Get m...

Page 4: ...4...

Page 5: ...old box This section will take about 10 mins 1 Uninstall your old box In this section we ll be uninstalling your old box If you need spanners to undo your connector cables you ll find them in the box...

Page 6: ...e connector cable You may need to use the spanner provided Switch off your old box at the back and remove the power supply lead Uninstall your old box 1 Warning Please keep your old TV box HDMI cable...

Page 7: ...ld kit Got a second Virgin TV box Place the box you have just uninstalled its remote and power pack to one side and we ll come back to how you can swap it with your current second box later There will...

Page 8: ...8...

Page 9: ...his section will take about 30 mins For this section you ll need HDMI cable Virgin TV V6 box 2 Virgin TV V6 box power supply Install your TV Virgin TV V6 box remote do not pull red tab 2 Cable adaptor...

Page 10: ...the other cables to extend its reach WiFi If you can t connect using Ethernet you can connect via WiFi instead Keep following this guide from step 2 5 The instructions for WiFi set up are included la...

Page 11: ...compatible HDMI socket 2 Install your TV 2 3 Connect the Ethernet cable to your Hub Push it firmly into place 11 Are you online You need to fully install your broadband and select your settings befor...

Page 12: ...2 Install your TV 2 6 2 8 Connect the power supply to the back of your box 2 7 12 Plug your box into a nearby mains socket Connect the power supply for your Virgin TV V6 box...

Page 13: ...ou see the Starting up screen you can pull the tab out of your Virgin TV V6 remote Starting up 13 Turn on your TV then using your TV remote press the Input AV or Source button It may also be a button...

Page 14: ...d you will see this screen please press OK to progress The download will take up to 30 minutes and will involve 2 3 restarts where the screen will go back to the Starting up screen so don t worry if y...

Page 15: ...mbs up Your Virgin TV V6 box has a good connection to your Hub and you re all set Amber thumbs up The connection is a little slow so you may have some issues streaming at high resolution Red thumbs do...

Page 16: ...connect your Hub and your box Connecting with WiFi During the set up process if your box can t find an Ethernet connection to your Hub it will show this screen Connect with WPS To connect using WPS p...

Page 17: ...mething like VM123456 You will then be asked for your password which you should enter using your new remote Your TV box will now download the new software and restart Once restarted the installation s...

Page 18: ...18...

Page 19: ...our TV with your new remote Do more with your new kit Copy your current TV settings to your new box Get the Virgin TV Go and Virgin TV Control apps Download the Virgin Media Connect app Troubleshootin...

Page 20: ...f the initial code doesn t work or one can t automatically be detected you will be given more instructions which may include manually entering the make of your TV or scanning for signals Follow the in...

Page 21: ...een instructions How to videos go to the Home Screen on your TV select Help Settings then Help FAQs go to virginmedia com v6help Accessibility please refer to the service guide for help with the visua...

Page 22: ...all shows available from On Demand and Catch Up and record any other shows when they re next on You needn t worry about losing all your favourites and settings when you upgrade to your Virgin TV V6 bo...

Page 23: ...V Control Once you ve downloaded the apps sign in with your My Virgin Media username and password If you haven t already registered for My Virgin Media you can do it in the app with your Virgin Media...

Page 24: ...leshooting section that follows this If you have a red or amber result screen or have been using your box for a while and are experiencing quality issues when using streaming services such as BBC iPla...

Page 25: ...es next to each other you can try Detaching the Ethernet cable from the other cables to extend its reach Small adjustments to the position of your box or Hub Placing both units out in the open as much...

Page 26: ...instead Need to pair your remote to your box Using your remote Go to Home Help Settings Settings Devices Remote Control Pairing Press and hold the Info button down on your remote for 7 seconds The lig...

Page 27: ...connecting after following all of the steps waiting 30 minutes for your Hub to set up and making sure the connections are secure call us on 0800 953 9500 Already called but the Hub still isn t connec...

Page 28: ...MV6 10013308 MV60120...

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Virgin Media Virgin TV V6, Installation Manual

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