Virgin Media Virgin TV V6, Installation Manual

Page: 26 / 28

Tr
oubleshoo
ting
26
Your
remote
can talk to your
box
in two ways:
Radio - this means that your
remote doesn’t have to be
pointing at your box to work.
Infra-red
- this means that your
remote
has to be in line of sight
of your
box
to work.
Your remote should
automatically be paired with
your
box to work with radio
when set up. If you’re having
problems with your
remote ,
it might be that it’s not paired
and you’re using infra-red instead.
Need to pair your remote
to your box?
Using your remote :
Go to Home > Help & Settings >
Settings > Devices > Remote
Control Pairing.
Press and hold the
Info
button
down on your
remote
for 7
seconds. The light on the top
of your
remote
will flash
green twice.
Or, by using your
box
and
remote
:
Press the Channel Down button
on the front of your box for
10 seconds.
Then, hold the
Info
button down
on your
remote
for 7 seconds.
The light on the top of your
remote
will flash green twice.
If the top of your remote flashes
red twice the pairing hasn’t
worked. Move closer to your
box and give it another go.
Remote not working with your box?