Virgin Media Virgin TV V6, Installation Manual

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Tr
oubleshoo
ting
27
Need help?
Most things are pretty easy
to resolve – check out the
Troubleshooting advice on
this page for some top tips on
how to fix common problems.
Need help with setting up
your kit for the first time?
Go to:
virginmedia.com/QShelp
Connected and have
working services?
Go to: virginmedia.com/help
If you’re still having trouble
connecting after following all of
the steps, waiting 30 minutes for
your Hub to set up and making
sure the connections are secure
– call us on
0800 953 9500
.
Already called, but the
Hub still isn’t connecting?
If you’ve waited 30 minutes and
the base light is not a solid white,
please check all the connections
to your
Hub
and turn it off and
on again using the switch on
the back of the box.
Not connected?
Picture issues?
If you are having problems
with your picture, please make
sure you are using the HDMI
lead that is supplied with
your equipment.