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Virgin Media Super Hub 2ac, Quick Manual

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19  Super Hub 2ac Guide 

w H A t   i S   d u A l   
c o n c u r r e n t   w i F i ?

1.

  

What is dual concurrent Wifi? 

When you’re online, your WiFi connection uses radio waves to pass 
information to and from your computer and wireless devices like tablets and 
smartphones. Right now, just about all broadband providers use the same 
radio band, which is 2.4GHz (that’s Gigahertz!). 
 
2.4GHz is a bit like a busy motorway. With so many people using the same 
band at the same time, there’s lots of congestion so information travels 
slower. It’s also affected by other things like TVs, microwaves and DECT 
phones because they use the same band to function too.  
 
The Super Hub 2ac lets you connect to a different and less busy band  
which is 5GHz. 

2.4GHz

5GHz

Summary of Contents for Super Hub 2ac

Page 1: ... s h a n dy g u i d e t o yo u r n ew v i r g i n m e d i a b u s i n e s s b r o a d b a n d What s inside Getting to know your Super Hub 2ac Top tips Wireless network settings Configuring your wireless Adding a new device Setting up a wired connection Dual concurrent WiFi Need more help ...

Page 2: ...o w y o u r s u p e r h u b 2 a c 5 0 GHz 2 4 GHz WPS Be f o r e yo u b e g i n c he c k yo u r S u p e r H u b 2 a c c a m e w i t h t he f ollow i n g e q u i p m e n t 12V 2 5 Amp power adapter for UK mains RJ45 Ethernet cable 1 8 metres long ...

Page 3: ...s ac at 5GHz Wired devices Gigabit LAN switch Security Configurable software firewall for setting filters and controls Connection 4 port Gigabit Ethernet If you re new to Virgin Media Business and one of our engineers installed your Super Hub 2ac then your connection should be up and running Setting up your Super Hub 2ac to be in normal operation mode First plug in and switch on your Super Hub 2ac...

Page 4: ...gin Media network WAN Blinks blue Indicates that data traffic is passing through the Super Hub 2ac Power Solid blue The Super Hub 2ac is ready to use WPS button Pressing this button allows you to use WiFi Protected Set up WPS to add a wireless device or computer to your network see page 10 for the simple push button WPS method of connecting 5 0 GHz On Off Modem Mode Reset BACk Reset button USB por...

Page 5: ...elect either 2 4GHz or 5GHz network name if shown from your computer or device s wireless manager to connect wirelessly The Super Hub 2ac has a dual concurrent WiFi feature See page 19 for more detail 2 WiFi Password This is the WiFi Password or security key you will be prompted to enter after selecting your WiFi network name SSID 3 Settings page Enter this web address into your browser to change ...

Page 6: ...es and remember the more space around it the better the signal Your computer or device may also perform better by changing from 2 4GHz to 5GHz if your device is compatible with 5GHz functionality See page 19 for more information 4 Switch channel by rebooting Your Super Hub 2ac transmits a radio signal on a particular wireless channel within the 2 4GHz band If another nearby wireless device is tran...

Page 7: ...across those devices and your broadband speed might suffer Try to stagger downloading large files or run updates outside office hours to ease congestion 7 Access your Super Hub 2ac Network Manager to personalise your Super Hub 2ac settings to suit your business needs Connect your device to the Super Hub 2ac wirelessly or using an Ethernet cable In your web browser address bar enter http 192 168 0 ...

Page 8: ...ub 2ac Guide WIRELE S S NETWORK S ETTIN G S To check the device s connection status you ll need to log into the Super Hub 2ac Network Manager then click the wireless network settings button on the left hand side ...

Page 9: ...dentified the name for your wireless network Simply leave it as the default or change the name to something else Passphrase You ll find this on the base of your Super Hub 2ac You can change it so it s more secure if you like Channel Your Super Hub 2ac will automatically scan and set itself to the best available channel but if you want to you can choose any channel you like This is handy if there a...

Page 10: ...9 Super Hub 2ac Guide C o n f i g u r i n g y o u r w i r e l e ss ...

Page 11: ...one using a device designed to disable these networks could make your guest network unstable You can usually set devices so your guest network works properly connecting a wireless device There are two ways to connect a wireless device to your Super Hub 2ac Either follow the simple WPS push button method here or follow the manual method on page 11 depending on your operating system e g for Windows ...

Page 12: ... 8 set up Step 1 From the Start menu move your mouse cursor to the top right or bottom right corner of the Start screen A sidebar with five icons will open Step 2 Click the icon at the bottom of the side bar and the settings panel will open Step 3 Click the Available icon to show a list of WiFi connections available ...

Page 13: ... Click the network name and then click Connect If you don t see these in the list click Flight mode to On and then Off to scan again for available wireless networks Step 5 Tick Connect automatically and click Connect if you want this to be your default wireless connection Otherwise just click Connect Step 6 Finally you ll be asked to enter the Network Security Key WiFi Password for your Super Hub ...

Page 14: ...o the 5GHz wireless network connection if your device is compatible if your device isn t compatible it won t show you this option See page 19 for more information Click the network name and then click Connect Note If you don t see your connection try clicking the double arrow in the top right corner of the menu to scan again for available wireless networks Step 3 Next you should be prompted for th...

Page 15: ...you connect to the 5GHz wireless network connection if your device is compatible if your device isn t compatible it won t show you this option See page 19 for more information Click the network name and then click Connect Note If you don t see your connection try clicking the double arrow in the top right corner to scan again for available wireless networks Step 3 Next you should be prompted for t...

Page 16: ...adband wireless network connections also known as SSID will appear and will be something like VM123456 2G and or VM123456 5G We recommend you connect to the 5GHz wireless network connection if your device is compatible if your device isn t compatible it won t show you this option See page 19 for more information Click the network name and then click Connect Step 3 Next you should be prompted for t...

Page 17: ...ur router should appear in the list as VM123456 2G and or VM123456 5G The actual network name known as the SSID can be found on the base of the Super Hub 2ac Step 2 Click the network name If you have the option of 2G which is 2 4GHz or 5G which is 5GHz we recommend that you select 5G see page 19 for more information You should then be prompted for the password The default password passphrase can b...

Page 18: ...ess settings or Network Manager on your device then select your wireless network Depending on the type of device one or two WiFi network names SSID will appear and will be something like VM123456 2G and or VM123456 5G Your WiFi network names SSID can be found on the label on the base of your Super Hub 2ac We recommend you connect to the 5GHz SSID if your device is compatible if your device isn t c...

Page 19: ...t your computer has an Ethernet socket it s usually marked LAN and plug it in Step 2 Plug the other end of the Ethernet cable into one of the four Ethernet ports at the back of the Super Hub 2ac You can add 3 more wired devices by using the remaining ports 1 2 5 0 GHz On Off Modem Mode Reset ...

Page 20: ...now just about all broadband providers use the same radio band which is 2 4GHz that s Gigahertz 2 4GHz is a bit like a busy motorway With so many people using the same band at the same time there s lots of congestion so information travels slower It s also affected by other things like TVs microwaves and DECT phones because they use the same band to function too The Super Hub 2ac lets you connect ...

Page 21: ... of bars showing 3 How do I connect to dual concurrent WiFi If your device is 5GHz compatible it will automatically pick up both the 2 4GHz and 5GHz WiFi network names SSID All you need to do is select the 5GHz SSID for compatible devices and you re away If your device is not 5GHz compatible you ll only have the option to connect to the 2 4GHz SSID What s also great is that you can connect multipl...

Page 22: ...NEED M ORE H ELP From time to time you may discover a little glitch with your wireless connection Here s our handy troubleshooting guide to have you back up and running in no time 21 Super Hub 2ac Guide ...

Page 23: ... page Check your wireless is switched on For a laptop check for a small side button Some tablets also have a function to turn wireless on and off Check your device s wireless set up For PCs you can normally find it by clicking on an icon in the bottom right hand corner of your screen Try clicking Troubleshoot problems Switching between 2 4GHz and 5GHz If your computer displays both SSIDs try switc...

Page 24: ... shout on 0800 052 0800 or send an email to businesscustomercare virginmedia co uk My name is My Technician s ID WiFi Network Name SSID Network Key Passphrase Router Management Application Web address http 192 168 0 1 Password changeme enter in web browser address bar Todays date Your account number f o r e n g i n ee r i n s ta ll o n ly G etti n g y o u c o n n e c te d So your services are all ...

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