villaware.com
villaware.com
villaware.com
villaware.com
Troubleshooting:
10
11
Problem
Causes
solutions
The BREW
NOW/ON light
does not light up
• The appliance is unplugged
• There’s a power outage
• Plug unit in
• Wait for power to be restored
The coffee is not
brewing
•The appliance is unplugged
• There’s a power outage
• The water reservoir is empty
• The filter basket is not properly
inserted
• The decanter is not placed all the
way on the warming plate.
• Plug unit in
• Wait for power to be restored
• Check the water window
• Insert filter basket correctly
• Place decanter correctly on the warmer plate
The coffeemaker
only brews water
• There are no coffee grounds in the
filter basket
• Add the desired amount of coffee to the filter
The coffeemaker
brews slowly
• The coffeemaker needs cleaning
• Clean coffeemaker as described in “Care &
Cleaning”
The filter basket
overflows
• The filter basket is not properly
inserted
• The decanter is not placed all the
way on the warming plate.
• The decanter lid is not on
decanter
• Too many coffee grounds were
placed in the filter
• The decanter was removed from
the warming plate for more than
30 seconds
• Insert filter basket correctly
• Place decanter correctly on warming plate
• Place lid on the decanter
• Remove filter and discard grounds. If paper filter,
relace. If permanent filter, rinse. Begin brewing
process again.
• Turn off and unplug the unit. Allow to cool.
Wipe up the spill. Do not set hot decanter back
on the wet warming plate or it might crack.
The coffee is
not hot
• There’s a power outage
• Auto ShUT-OFF has been
activated
• For best results, brew a fresh pot of coffee
The coffee
tastes bad
• Coffee grounds other than for an
automatic drip coffeemaker were
used
• The ground coffee-to-water ratio
was unbalanced
• The coffeemaker needs cleaning
• Use coffee grounds recommended for automatic
drip coffeemakers
• Use correct coffee-to-water ratio
• Clean coffeemaker as described in “Care &
Cleaning” section
The grounds are
in the coffee
• The filter is not properly seated in
the basket
• The filter collapsed
• Seat filter properly within the filter basket
• Remove filter and replace
Two year Limited Warranty
Sunbeam Products, Inc. doing business as Jarden Consumer Solutions or if in Canada, Sunbeam Corporation
(Canada) Limited doing business as Jarden Consumer Solutions (collectively “JCS”) warrants that for a period
of two years from the date of purchase, this product will be free from defects in material and workmanship.
JCS, at its option, will repair or replace this product or any component of the product found to be defective
during the warranty period. Replacement will be made with a new or remanufactured product or component.
If the product is no longer available, replacement may be made with a similar product of equal or greater
value. This is your exclusive warranty. Do NOT attempt to repair or adjust any electrical or mechanical
functions on this product. Doing so will void this warranty.
This warranty is valid for the original retail purchaser from the date of initial retail purchase and is not
transferable. keep the original sales receipt. Proof of purchase is required to obtain warranty performance.
JCS dealers, service centers, or retail stores selling JCS products do not have the right to alter, modify or any
way change the terms and conditions of this warranty.
This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent
use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions,
disassembly, repair or alteration by anyone other than JCS or an authorized JCS service center. Further, the
warranty does not cover: Acts of God, such as fire, flood, hurricanes and tornadoes.
What are the limits on JCS’s Liability?
JCS shall not be liable for any incidental or consequential damages caused by the breach of any express,
implied or statutory warranty or condition.
Except to the extent prohibited by applicable law, any implied warranty or condition of merchantability or
fitness for a particular purpose is limited in duration to the duration of the above warranty.
JCS disclaims all other warranties, conditions or representations, express, implied, statutory or otherwise.
JCS shall not be liable for any damages of any kind resulting from the purchase, use or misuse of, or inability
to use the product including incidental, special, consequential or similar damages or loss of profits, or for
any breach of contract, fundamental or otherwise, or for any claim brought against purchaser by any other
party.
Some provinces, states or jurisdictions do not allow the exclusion or limitation of incidental or consequential
damages or limitations on how long an implied warranty lasts, so the above limitations or exclusion may
not apply to you.
This warranty gives you specific legal rights, and you may also have other rights that vary from province to
province, state to state or jurisdiction to jurisdiction.
How to Obtain Warranty Service
In the U.S.A.
If you have any question regarding this warranty or would like to obtain warranty service, please call 1-866-
484-5529 and a convenient service center address will be provided to you.
In Canada
If you have any question regarding this warranty or would like to obtain warranty service, please call 1-866-
484-5529 and a convenient service center address will be provided to you.
In the U.S.A., this warranty is offered by Sunbeam Products, Inc. doing business as Jarden Consumer Solutions
located in Boca Raton, Florida 33431. In Canada, this warranty is offered by Sunbeam Corporation (Canada)
Limited doing business as Jarden Consumer Solutions, located at 20 B hereford Street, Brampton, Ontario
L6y 0m1. If you have any other problem or claim in connection with this product, please write our Consumer
Service Department
PLEASE DO NOT RETURN THIS PRODUCT TO ANY OF THESE ADDRESSES
OR TO THE PLACE OF PURCHASE
Please visit us online at www. villaware.com to register your product online with us and for other helpful
information.
Warranty:
Do you still have questions? You can call VillaWare Consumer Service Department at 1-866-484-5529 or
visit us at www.villaware.com
