21
Troubleshooting
If the unit cannot register with the programmed SIP server, the LED will blink on and off every two seconds, and three error
beeps will be heard every 30 seconds until communication is restored. This alerts a potential user of a problem with the
device that will prevent an emergency phone call from being made.
You may silence the error beeps, per instance, by pressing and holding the HELP button for 5 seconds or by clicking the
“Mute Alarm Until Next Failure” button in the Viking VoIP Programming Software (see section
B
on page 9). The error beeps
automatically re-enable once the unit is registered, to alert of any new problems that arise.
Operation
A. “HELP” Button
When the “
HELP
” button is pressed, the
VoIP Tower Phone
dials a pre-programmed telephone number. The Call Connected LED
momentarily flashes during dialing. In the event the line is busy or there is a ring-no-answer, the unit can be programmed to call
additional phone numbers.
The phone then cycles through up to 5 pre-programmed emergency numbers until the call is answered. When the call is answered,
the digital voice announcer will automatically play to identify the location of the emergency call. The phones are factory programmed
to play the announcement once, and then automatically light the “Call Connected” LED to show that handsfree communication to
emergency personnel is established. The
Q
key will send the I.D. number (if programmed), and play the announcement again. The
distant party will know the location of the emergency call by either the voice announcement or by decoding the touch tone I.D. number.
Once the “Call Connected” LED is on, the # key can be used to force the phone to hang-up.
B. “INFO” Button (E-1600BLT2IPEWP)
When the “
INFO
” button is pressed (
E-1600BLT2IPEWP
only), the phone goes off-hook and dials the first “
INFO
” phone number
programmed. If a busy signal is detected or the call goes unanswered, the phone will cycle through all five “
INFO
” phone numbers
until the call is answered. When answered, handsfree communication is established.
Note:
The voice announcement is for
Emergency/Help
calls only and will not play on a call initiated from the “
INFO
” button.
C. Remote Access Operation Commands
Feature
Tone Tone
Command
Description
Activate
Relay
or
___ ___
Momentarily activate relay (1 or 2 digits, factory set to
).
Un-Latch
Relay
Q
0
Un-latch* (deactivate) the relay.
Latch
Relay
Q
1
Latch* (continuously activate) the relay.
Disconnect
#
Disconnects or forces the emergency phone to hang up.
Send ID and
Play Message
Q
Send I.D. number (if programmed) and plays the announcement.
* Note:
Latching commands must be enabled (
Q
6
) in programming.
The following commands can be entered after answering an inbound call from the emergency phone. The commands can also be
entered on an outbound call to the emergency phone. After the emergency phone auto answers the call, two beeps will be heard. If
the access code has been disabled, you can now enter the Remote Access Operation Commands below. If an Access code has been
programmed, enter the Access code digits. With the correct code entered, two beeps will be heard and you can now enter the Remote
Access Operation Commands below.
