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7. Troubleshooting
What video format can I play?
Video files encoded in H.264 up to 1920x1080 resolutions and 10Mbps bitrates
or H.265 up to 3840x2160 resolution and 20Mbps should play perfectly. If a
certain video is not played as scheduled, or if it plays poorly, please search the
support site for “transcode” instructions.
The signboard is placed near my Wi-Fi access point, yet the connection is
unreliable.
Wi-Fi appliances in general should be placed 10 feet (3 meters) from the Wi-
Fi access point for reliable operation. Try relocating the access point further
away from the signboards to improve connection.
What can I do about the gap between video and video?
Video gaps (blank screen) occur before and after each video are played. To
minimize the gap, avoid back to back video programming by scheduling an
image between each video.
If both Ethernet & WiFi are connected, which one will take precedence?
If both connections are available, WiFi will be used.
What is the maximum file size for a single video file?
The maximum video file size for the NMP589-W is 2GB. We recommend
reserving a safety margin to avoid exceeding the limit (i.e. limiting files to
1850MB).
What should I do if I forgot my password?
In this case, please perform a factory reset.
Use the S/W RESET button located at the back of the signboard to restore
factory settings. This will also clear the signboard’s password.
How do I manage the playback of contents?
The media appliance is designed to be interoperable with leading 3rd party
management software solutions or via SMIL open standard commands.
Could the signboard display Flash or Microsoft PowerPoint presentations?
The
signboard features limited PowerPoint support, but not Flash support.
While PCs can play many formats with varying degrees of success, RISC-
based signboard are designed to reliably play specific video formats (Please
see spec for details). While Microsoft PowerPoint native files could not play
directly on a RISC-based signboard, the file is converted through other
software (i.e. Signage Manager Express) into an image format to be played as
an image slideshow.
