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23
ViewSonic
G800
Troubleshooting
4
TROUBLESHOOTING
If your
ViewSonic G800
monitor is not performing properly, use this
troubleshooting chart for quick solutions to common problems. If the problem
persists, call your monitor dealer. For further support or to order your free
Macintosh adapter, call
ViewSonic
®
customer support at the telephone
number in your area:
U.S. and Canada only
1-800-688-6688
From outside the U.S. and Canada
909-869-7976
From Europe
49 (2154) 9188-0
From Asian/Pacific Rim countries
886 (2) 248-4072
Internet E-Mail:
World Wide Web:
http://www.viewsonic.com
Continued...
Problem...
Possible Cause...
Remedy...
No picture
Power cord disconnected?
Connect power cord.
Power switch off?
Turn on power.
Faulty outlet?
Try another outlet.
Monitor in power save mode?
Press any keyboard key.
Computer or graphics card?
Check video card connections.
Signal cable properly connected?
Connect signal cable properly.
Signal cable connector?
Check connector for bent pins.
Video sync signal?
Check if it's the video sync
signal specified for the monitor.
Using a Macintosh
®
?
Make sure the dip switch
settings on your ViewSonic
®
Macintosh adapter are correct.
Image is scrolling
Signal connector pin
Use correct signal connector.
or unstable
assignments incorrect?
Signal cable properly connected?
Connect signal cable properly.
Check for bent or missing pins.
Graphics Board?
Check your graphics board
manual for the proper monitor
setting.