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Call Recorder Apresa User

Manual ©

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© 2011-2014 VIDICODE ®

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Call Recorder Apresa

Call Recorder Apresa

Call Recorder Apresa

Call Recorder Apresa

User

User

User

User Manual

Manual

Manual

Manual

V2.1

V2.1

V2.1

V2.1

VC2004

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Summary of Contents for APRESA

Page 1: ...rder Apresa User Manual 2011 2014 VIDICODE 1 1 1 1 Call Recorder Apresa Call Recorder Apresa Call Recorder Apresa Call Recorder Apresa User User User User Manual Manual Manual Manual V2 1 V2 1 V2 1 V2...

Page 2: ...ft clean cloth Liquids might contain minerals that corrode the electronic circuits Use and store the CR Apresa only in temperature conditions between 0 and 40 degrees Celsius Temperature extremes can...

Page 3: ...sa Working with Apresa 5 5 5 5 2 1 Logging in 5 2 2 Store on demand 7 2 3 Screen recording 7 1 2 3 How it works 8 2 4 Search 8 2 5 Playback 9 2 6 E mail 9 2 7 Notes 10 2 8 Identifying callers 10 2 9 D...

Page 4: ...all coming in or going out but not the local to local calls to record every call coming in or going out including the local to local calls and to record on demand using dial code actions All recorded...

Page 5: ...nual 2011 2014 VIDICODE 5 5 5 5 2 Working with Apresa 2 1 Logging in To access the Call Recorder Apresa you have to open a browser first Enter the default IP address for the Apresa web interface Enter...

Page 6: ...main screen The Options button may not be visible to you depending on the permissions you were granted by the organisations administrator The The The The Tool Tool Tool Tool buttons on the main screen...

Page 7: ...ined The Apresa records everything but will only save a call if the user orders it to by using a dial code action 5 Alternatively The Store this call button in the Apresa client can be used Should the...

Page 8: ...ding is associated with the audio recording and will be stored with the audio recording To playback the audio and video together use the Download screen recording button to download both files to your...

Page 9: ...clicking the Play button The call will then be downloaded to a temporary location on your computer and played back by your default audio player this can be a standard media player or the Vidiplayer 3...

Page 10: ...me of the recording contains the date and time of day 2 7 Notes To each recorded call a note can be attached To write a note click inside the Notes column type the note and click OK OK OK OK To edit a...

Page 11: ...e who received the call is found in the remote columns Note The remote columns actually contain a local party in this case Unknown Unknown Unknown Unknown This happens when the system can detect audio...

Page 12: ...when the user has the Access Contact list permission The Contact list lists all internal and external callers whose calls have been recorded It is possible to edit the names in this list provided you...

Page 13: ...l caller Local caller Local caller Local caller the local callers employees that made or received the most telephone calls Remote caller Remote caller Remote caller Remote caller the remote callers th...

Page 14: ...make a distinction between incoming and outgoing calls The statistics are available in tables and charts Tables can be exported to CSV for import in spreadsheet software Click on the icon of the bar...

Page 15: ...11 Contact l 12 Contact list 12 conversation 7 8 D Deleting 11 dial code actions 4 Display 6 11 Download 6 8 9 E E mail 6 9 e mailed 4 encryption 4 exported to CSV 14 F filter 13 I Identifying 10 inte...

Page 16: ...anual 2011 2014 VIDICODE 16 16 16 16 Q query 8 13 R Recording on demand 7 S Screen recording 7 8 Search 6 8 13 Statistics 12 13 T Tools 7 8 12 13 Tools menu 7 8 12 13 U Unknown 11 user name 5 V VoIP 4...

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