23
•
You will continue to receive available update notifications beyond
December 31, 2014 but the updates will not be free of charge.
NOTE
: Not all Android operating system updates may be compatible with
your specific device. You will only receive notifications with the updates that
are workable with your tablet.
11.
Troubleshooting
•
No Power
o
Make sure the device is properly charged (Section 1.3)
•
Tablet appears frozen on the Android screen after a Software
Update
o
In some instances software updates can take up to an hour or
more to index all of the necessary operating system files
needed to run the tablet.
o
Make sure to connect the AC adaptor during Software Updates
to insure the battery does not die during the time the files are
indexing.
•
Screen is Frozen/Not Responding
o
Restart the device by turning the Power OFF and then ON
again.
§
If the device will not respond to the Power button, insert
a thin, straight object (such as a paper clip) in the
manual reset hole to perform a soft reset on your device.
•
Tablet is Slow
o
Close any unused Apps that may be running in the background
(Section 7.1)
•
Music/Movie file will not play
o
Make sure the file format you are attempting to play is shown in
the Compatible Audio/Video Format list in the Technical
Specifications section of the manual (Section 13)
•
Tablet storage is full
o
Add more storage by inserting a microSD card (Section 1.2)
o
Transfer or Delete unused files using the FileManager App
(Section 4)
•
Wi-Fi reception is poor
o
Make sure you are not too far from the Wi-Fi router/hotspot. We
recommend a distance between 0 – 65 Feet.
o
Restart your Wi-Fi router.
•
Backup & Reset
o
Do not enable Factory Data Reset unless you have spoken to a
customer support person first. Doing so could result in losing all
your data stored on your device.
