SUNSET |
Carefully inspect all items for damages before accepting delivery. note any damages on the freight bill
or express receipt. request name and signature of the carrier’s agent and keep a copy to support your
claim. Upon acceptance of items, owner assumes responsibility for its safe arrival. Report damages
to the carrier and file a claim immediately. Failure to do so may result in the denial of your claim. The
carrier will furnish you with necessary forms for filing a claim.
Damages on any returns or exchanges caused during transit are not covered under our warranty (the
customer must insure the return with the shipping company). If your range hood is damaged in transit,
please contact us within 14 days of receiving your new order to report the damages. Victory Range
Hoods will, to the best of its ability, file a damage claim and investigate the matter.
Please inspect contents of package(s) carefully upon receiving! We must be notified of any damages
and/or missing parts within fourteen (14) days upon your receipt of the package(s). Claims will not
be accepted after fourteen (14) days. NOTE: Items are thoroughly tested and carefully packed in our
facility before shipping.
Products must be returned in good working condition with ALL original parts and documentation
packed in all original cartons, fillers and shipping cartons. A restocking fee of 10% will be charged for
all approved return(s). Exchanges or returns will not be accepted if the unit has been installed, and
may be rejected if parts are missing.
Make sure to inspect the hood for damages and defects before installation. Appearance flaws of
the hood found after installation and not affecting hood performance are not covered under our war-
ranty for returns or exchanges. Service visits are not covered under warranty and will carry a service
charge.
If you require assistance, please contact Victory Range Hoods. Please have your order number and
model of the range hood ready. You must have this information in order to receive a response to your
request.
If you need replacement parts, we recommend using only genuine parts. Our accessories and parts are
engineered and designed specifically for VICTORY range hoods. Each part is rigorously tested assur-
ing the utmost in durability and reliability, providing a factory match, factory-installed appearance and
functionality tailored to each individual range hood model.
The information in this document is subject to change without notice, please contact Victory Range Hoods for updated details.
Toll Free: 1-800-394-4020
19
DISCLAIMER
CONTACT US
