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A Appendix
A.1 Troubleshooting
Troubleshooting if problems occur, verify the installation of the network camera with the
instructions in this manual and with other operating equipment. Isolate the problem to the specific
piece of equipment in the system and refer to the equipment manual for further information.
Problems/Symptoms
Possible Causes or Corrective Actions
The camera cannot be
accessed by some clients.
If using a proxy server, try disabling the proxy setting in your
browser. Check all cabling and connectors.
The camera works locally,
but not externally.
Check if there are firewall settings that need to be adjusted.
Check if there are router settings that need to be configured.
Poor or intermittent network
connection.
If using a network switch, check that the port on that device
uses the same setting for the network connection type
(speed/duplex).
The camera cannot be
accessed via a host name.
Check that the host name and DNS server settings are correct.
Not possible to log in.
When HTTPS is enabled, ensure that the correct protocol (HTTP
or HTTPS) is used. When attempting to log in, you may need to
manually type in http or https in the
browser’s address bar.
No image using Refresh
and/or slow updating of
images.
If images are very complex, try limiting the number of clients
accessing the camera.
Images only shown in
black& white.
Check the Video & Image setting.
Blurred images.
Refocus the camera.
Poor image quality.
Increased lighting can often improve image quality. Check that
there is sufficient lighting at the monitored location. Check all
image and lighting settings.
Rolling dark bands or
flickering in image.
Try adjusting the Exposure Control setting under AE and AWB
part.
H.264 not displayed in the
client.
Check that the correct network interface is selected in the Video
& Image/Stream.
Multicast H.264 not
displayed in the client.
Check with your network administrator that the multicast
addresses used by the camera are valid for your network.
Check that the Enable multicast checkbox are enabled in the
System/Network/RTP tab. Checks with your network
administrator to see if there is a firewall preventing viewing.
Multicast H.264 only
accessible by local clients.
Check if your router supports multicasting, or if the router settings
between the client and the server need to be configured. The
TTL value may need to be increased.
Color saturation is different
in H.264 and Motion JPEG.
Modify the settings for your graphics adapter. Please see the
adapter’s documentation for more information.
Video cannot be recorded.
Check that the Micro-SD card is inserted properly.
Check that the Micro-SD card is formatted properly.
Summary of Contents for V8360W Series
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