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Troubleshooting
If your humidifier is not working properly, refer to the following:
NOTE:
Failure to keep this unit clean from mineral deposits normally contained in any water supply
will affect the efficiency of operation of this unit. Customer failure to follow these instructions
may void the warranty.
Problem
Possible Cause
Solution
Power Knob is turned to
high
(
)
or low
( )
and the Power Knob light
is off
• Unit is not plugged in
• Plug unit in
• No power at outlet
• Check home circuits, fuses;
test outlet
Water leaking from Base
• Tank Gasket is loose
or falling out
• Be sure Tank Gasket is
properly in place
• Plunger Gasket is loose
or falling out
• Push Plunger Gasket
back in place
• Cap is not screwed
on properly
• Unscrew cap and line
up threads properly; turn
clockwise (to right) to tighten
• Possible damage to Tank
• Check Tank for cracks
or damage.
Tank and Base are slimy
• Need to clean
• See “Caring for
Your Humidifier”
Fan is running but water
level is not going down
• Filter is clogged with
mineral deposits
• See instructions for
“Filter Care”
• Relative humidity level in
room is too high
• If running humidifier in closed
room, open doors to ventilate
Water is not draining
into reservoir
• Spring valve may be stuck
• Check spring valve to make
sure it is properly in place
Electrical Ratings
The Vicks VEV320 Series model is rated at 120V, 60 Hz.
IF YOU EXPERIENCE A PROBLEM, PLEASE CONTACT CONSUMER RELATIONS FIRST OR SEE YOUR
WARRANTY. DO NOT RETURN THE HUMIDIFIER TO THE ORIGINAL PLACE OF PURCHASE. DO NOT
ATTEMPT TO OPEN THE MOTOR HOUSING OR TAMPER WITH THE POWER KNOB YOURSELF. DOING
SO MAY VOID YOUR WARRANTY AND CAUSE PERSONAL INJURY OR DAMAGE TO THE PRODUCT.
