VGO Active Presence User Manual Download

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VGo User Guide

v1.4.1

Page 46

Getting VGo Serviced

Contact your reseller for help with installation, operation, problems and repairs.

You can also consult the Support section on vgocom.com

Also available from your reseller are accessories and replacement parts including:



Replacement and large capacity (12 hr) batteries



Hand held remote controls



Charge docks

Summary of Contents for Active Presence

Page 2: ...ccess Point while driving sometimes referred to as Roaming 16 Launching the VGo PC App 17 Using your VGo PC App 19 Establishing your Active Presence with a VGo 19 Diagram of VGo Functions and Controls...

Page 3: ...different lights mean 34 Using the VGo s Handheld Remote Control 35 The VGo LCD Display and Menus 37 Contacts 38 Events 38 Goodies 38 VGo Settings 39 User Settings 39 Advanced Settings 40 System Infor...

Page 4: ...ction The VGo PC App is only available for Windows operating systems today but check for a MAC version in the future VGo is a real time communications device This means that unlike a movie that may be...

Page 5: ...s VGo is for indoor dry location use only Do not disassemble Refer servicing only to qualified and authorized personnel There are no serviceable parts inside the VGo other than the battery and fuse Us...

Page 6: ...sure there are no highly reflective materials nearby such as floor mirrors or polished metal cabinets that could cause the docking sensors to incorrectly guide the VGo Do not place any metal objects...

Page 7: ...low data rate devices from bringing down the overall data rate of the network If the VGo will be setup for WiFi Roaming where it can automatically move from one access point to another as it travels...

Page 8: ...is helps fill the VGo s screen with the user s face and less of the surrounding background For users that will be operating VGo s in a noisy environment a headset if recommended The headset will reduc...

Page 9: ...mation you need see below in Step 2 Setting Up the Wireless Connection for more details If you do not have this information check with the person responsible for the WiFi networks in your facility VGo...

Page 10: ...ts socket o If it won t click in place try turning the plug around 180 degrees as it only fits correctly in one direction Attach and tighten the Velcro strap to hold the battery firmly in place Using...

Page 11: ...nd follow the instructions You ll need to know the Authentication type None WEP WPA WPA2 WPA Enterprise and WPA2 Enterprise and the Encryption type None WEP TKIP or AES CCMP as well as the passkey o I...

Page 12: ...nd then display a new screen that has an activation key and says Please login to vgocom com Leave your VGo at that screen and proceed to Step 3 Creating a VGo account and downloading the VGo PC App o...

Page 13: ...nd last name email address and the VCode supplied to you by your reseller call your reseller if you do not have a VCode 2 Click the Request New Account button at the bottom of the page 3 Go to your em...

Page 14: ...n account and are ready to download the VGo PC App 9 Select Download Software 10 Click on Download Now A new page is displayed Follow the instructions to download and install the software When it asks...

Page 15: ...u ll need to authenticate the new VGo with the network Step 4 Authenticating your VGo If you are not logged into your account on vgocom com log in now Select My Account Select Add a VGo Type the Activ...

Page 16: ...etwork is comprised of multiple access points then you ll want to have VGo automatically sense when the network is getting weak and then switch to the next access point as you are driving from one pla...

Page 17: ...t of range the message Your WiFi Signal is Low will be displayed and you should not drive further or you may lose remote control of your VGo To turn Roaming Off From the Main Menu move the highlight u...

Page 18: ...or contact is not logged in and so is not available If a VGo most likely it is powered off or is not connected to the network You can rename a contact or a VGo to something other than the assigned use...

Page 19: ...Go that is located where you want to visit Note that VGo s and contacts may not be displayed if they are not on line To view all contacts whether they are available or not click on View and toggle on...

Page 20: ...t is not displayed if the battery is fully charged It is also displayed if the powercord is plugged directly into the VGo Talking VGo see below Full screen button click the button again or press Esc t...

Page 21: ...n at the bottom left of the video window o The button will change to Muted and go from white to orange o The distant VGo will display a message on its screen notifying people that you have muted o The...

Page 22: ...in place to the right Camera Tilt arrows Turn in place left and right arrows Look Mode Button To look all around using the Look Mode Button Look Mode enables you to look around an area using a single...

Page 23: ...you are from the starting point at the bottom center Closest to the bottom center the VGo goes slower Out by the edge of the circle the VGo goes faster whether you are going straight or turning The di...

Page 24: ...ttings bottom section of the General tab The default folder is VGo Files and Snapshots and is located in your documents folder Snapshots will have a file name of RemoteSnapshotxxx jpg where x is a num...

Page 25: ...rols Button Click on the Controls button to bring up the controls menu Reducing Microphone Sensitivity in Noisy Environments VGo is designed to enable you to hear everything just as if you were there...

Page 26: ...able to move backwards you can only move forwards Disabling Cliff Detection Remotely There may be occasions though where a floor type will fool the cliff sensor even though a cliff may not be present...

Page 27: ...has answered the call you ll then see the video coming from the far end and hear the far end audio If a voice call a new window will open and both parties will be able to talk once the far end has an...

Page 28: ...ey are on line When a manager of a VGo s accepts your request all VGo s that they manage will appear in your VGo Contact list Making your VGo talk Talking VGo A demonstration of VGo s ability to talk...

Page 29: ...d at the bottom General Settings Start up Settings o To launch the VGo PC App when your computer starts check the Launch box o To auto answer video calls that come into your PC from another user check...

Page 30: ...ra tilt up to see what is ahead To have the camera tilt automatically while driving with the Head s Up Display check the corresponding box To have the camera tilt while driving with the keyboard check...

Page 31: ...hone loudness level Normally you shouldn t have to change the loudness level Note some operating systems may change this setting for you automatically Speakers o Enables you to select the speaker sour...

Page 32: ...w o Turns on the camera and displays the image it sees in a window This enables you to see that the camera is working properly Notifications Settings Sounds o Enable call ringtones turns incoming call...

Page 34: ...e connected automatically unless you prefer to manually permit a person to enter your facility see SETTINGS below What the different lights mean Lights surround the LCD display o Flashing green and re...

Page 35: ...the far end to give privacy to people who are with the VGo The lights surrounding the LCD will turn red and the camera will turn off and tilt down automatically Press it again to re start the transmi...

Page 36: ...far end view and the local VGo view SWAP VIEW enables the person who is with the VGo locally to see what the far end person is seeing The SNAPSHOT button will capture the currently displayed video ima...

Page 37: ...r press any key on the handheld remote control The main Menu is very simple User selectable menus and choices can be accessed using either the lighted blue touch pad on the VGo or by using the handhel...

Page 38: ...n that indicates the type of activity A green circle with an arrow pointing to the right indicates a visitor who used the VGo A green circle with an arrow pointing to the left indicates that the VGo w...

Page 39: ...uching the blue button under Answer on the VGo touchpad or by using the handheld remote control Change what is shown on the screen after a period of inactivity o Screen Saver Touch OK to change the se...

Page 40: ...kes sense to disable Cliff Detection provided the remote user cannot accidently drive over a drop off that may damage the VGo o When Cliff Detection is set to OFF users will see a popup message lettin...

Page 41: ...e asked for the version number of the Application software that is currently loaded into the VGo This user guide reflects Application version 1 4 0 o Check for Updates Periodically software updates wi...

Page 42: ...etup process WiFi Roaming and Scanning Your VGo arrives from the factory set to always stay connected to the same WiFi access point This prevents your VGo from trying to scan for new access points tha...

Page 43: ...trol of your VGo To turn Roaming Off From the Main Menu move the highlight using the blue left and right arrow keys to Settings and touch the center OK button Highlight Network Settings and touch OK H...

Page 44: ...SWER button o If you don t want to admit the visitor using the blue touchpad touch the button under Ignore When using the handheld remote control press Hang up o You can also do nothing in which case...

Page 45: ...arge dock should be placed where it is convenient for a remote user to drive and out of the way of people and moving equipment in the facility where VGo is used You don t want the VGo to be in a place...

Page 46: ...ed Contact your reseller for help with installation operation problems and repairs You can also consult the Support section on vgocom com Also available from your reseller are accessories and replacem...

Page 47: ...st o If the WiFi network you require is hidden select Add Hidden enter the SSID On the next screen select the Authentication as WPA Enterprise or WPA2 Enterprise Select the EAP Method Methods supporte...

Page 48: ...f your network administrator requires a Static IP address you ll need the following additional information IP Address Sub Netmask Default Gateway DNS Nameserver The VGo will then connect to the networ...

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