Vertiv Liebert DPM, User Manual

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9 VERTIV™ LIFE™ SERVICES
LIFE Services can be enabled from the default view of the Liebert® DPM. LIFE Services requires a contract with Vertiv and
on-site activation by Vertiv Services The LIFE Support group may be contacted at the telephone number on the dialog that
opens at STATUS > Technical Support or by touching the LIFE SERVICES icon at the top of the touchscreen (see Figure 9.1
below).
Figure 9.1 LIFE Services information
ITEM DESCRIPTION
1 LIFE Services information from Status>Context Menu>Technical Support
2 LIFE link in Toolbar, displays status of LIFE Services, contact information; see Figure 9.2 on the next page
LIFE Services provides increased up-time and operational efficiency through continuous monitoring, expert analysis and
proactive response. Detailed parametric data is continuously captured with advanced technology embedded in select
critical systems. The data is transmitted to an authorized remote service center staffed with system engineers. Should an
operating anomaly or alarm condition arise, the engineer analyzes the information and initiates an appropriate response to
have the critical system quickly, safely and accurately restored to its proper operating condition.
To initialize LIFE Services:
1. Log in with Operator, Administrator or Service access.
2. Touch the LIFE SERVICES icon at the top right of the Touchscreen Control Panel or touch the Context Menu
and select Technical Support
3. Telephone the number on the screen and follow the instructions given.
9 Vertiv™ Life™ Services
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