VersaLogic SPX-5, Reference Manual

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Introduction
SPX-5 Reference Manual
4
Technical Support
If you are unable to solve a problem with this manual please visit the SPX Product Support web
page listed below. If you have further questions, contact VersaLogic technical support at (503)
747-2261. VersaLogic technical support engineers are also available via e-mail at
Support@VersaLogic.com .
R
EPAIR
S
ERVICE
If your product requires service, you must obtain a Returned Material Authorization (RMA)
number by calling (503) 747-2261. VersaLogic’s standard turn-around time for repairs is five
working days after the product is received.
Please provide the following information:

Your name, the name of your company and your phone number

The name of a technician or engineer that can be contact if any questions arise.

Quantity of items being returned

The model and serial number (barcode) of each item

A detailed description of the problem

Steps you have taken to resolve or recreate the problem

The return shipping address
Warranty Repair
All parts and labor charges are covered, including return shipping
charges for UPS Ground delivery to United States addresses.
Non-warranty Repair
All non-warranty repairs are subject to diagnosis and labor charges,
parts charges and return shipping fees. Please specify the shipping
method you prefer and provide a purchase order number for invoicing
the repair.
Note Please mark the RMA number clearly on the outside of the box before
returning. Failure to do so can delay the processing of your return.
SPX Support Website
http://www.versalogic.com/private/spx5support.asp