32
20306756
380IDV Fireplace Insert
TROUBLESHOOTING
NOTE: All troubleshooting items are listed in order of operation.
W
ARNING
Turn appliance OFF and allow to cool before
servicing. Only a qualified service person
should service and repair the heater.
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Piezo ignitor will not light the
pilot after repeated pressing of
piezo ignitor.
1. Defective ignitor
1. Check connections to ignitor.
Replace ignitor if ignitor connec-
tions are good, but there is no
spark.
2. Misaligned spark electrode
2. Check for spark arcing from the
electrode to pilot. Adjust and
retighten.
Pilot will not stay lit.
1. Defective thermocouple.
Loose thermocouple
1. Check for proper connection of
thermocouple to rear of valve.
2. Air in gas line
2. Bleed line. Contact dealer
3. No gas
3. Check shutoff valve and gas
supply (LPG tank)
Burner will not light when valve
and burner switch are both on.
1. Defective switch
1. Check switch connections. Jump
wires at switch.
2. Defective thermopile
2. Check connections to valve. Con-
tact dealer.
3. Thermostat set too low/defective 3. Turn up thermostat to start unit.
Check thermostat connections.
Glass fogs up
1. Normal condition
1. Allow appliance to warm up.
Glass will clear. Additives in the
gas may dirty glass. Clean glass
when cool.
Blue flames
1. Normal during start up
1. Flames will yellow as appliance
heats up.
Sooting
1. Flame impingement
1. Check log position. Open shutters
to increase primary air.
