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AG-7.2.B1-092414 • Restricted - customer use only
13
TROUBLESHOOTING
AND
MAINTENANCE
Troubleshooting often works best using the divide in half method. Find a logical partition and check if
everything up to that point is working correctly.
13.1
No Video Playing
�
Verify Encoder’s hostname/IP address for each stream/channel
�
Verify accessibility to media streaming ports 5502 or 4504 and 8001
�
Use the Configuration Tool to verify the Encoder is running
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Verify if MIP Encoder and MIP Streamer services are running on Probe server
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Use the video application suite to play videos outside the MIP environment
13.2
User Log In
One common issue in large organizations is that sometimes users cannot access the MIP system
transparently, and the username/password dialog pops up. This is caused when IE cannot determine
correctly which webserver is in the Intranet security zone (i.e. accessed by IP). The solution is either to
access the server by server name (FQDN) or to add the accessed Web server to the trusted security
zone in IE.
13.2.1
Client Machine Not Working
After a MIP software upgrade, or when you notice inconsistent MIP Client behavior, Volicon, a
division of Verizon Digital Media Services recommends deleting the
Temporary Internet files in the
browser.
