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AG-7.2.B1-092414 • Restricted - customer use only
12.2.1
Encoder Fault Corrective Actions
If the issue is due to the source media not being present, try to resolve it with the responsible party.
(Note the corresponding Probe server name and address through Central Config
�
Encoders).
Otherwise, if the Encoder still is in red status, it could be a stopped Encoder. Probe must be
restarted using Probe Manager.
12.2.2
Monitor Live Media Streams
To verify encoder status open the channel viewer in
<Live> mode. If the encoder is operating
normally the real time program will be displayed. If not, MIP will pop up an error message at the top
of the viewer.
Figure: Playing Live Stream
12.2.3
Checking Memory and CPU Utilization
To check memory and CPU utilization, Log into the server. Open the system “Task manager” by right
clicking on the task bar of a server desktop. Select the “
Performance” tab and examine the “CPU
Usage” and the “Physical Memory” usage. These values should be under control, but if for some
rare reason the CPU usage or memory usage is too high, contact MIP Customer Support to report it
and for suggestions on how to proceed.
