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Overview
When properly installed, the 4G LTE Broadband Router with Voice is a highly reliable product. Most
problems are caused by one of these issues:
•
Phones or ethernet devices connected to incorrect ports. Please refer to the labels next to
the ports for proper connections.
•
Network coverage is unavailable due to coverage area, an account problem, or a network
problem. To display a Verizon Wireless coverage map, see
Verizon Wireless Coverage map
.
The following tips can help solve many common problems encountered while using the 4G LTE
Broadband Router with Voice.
First Steps
•
Make sure you are using the 4G LTE Broadband Router with Voice in the correct geographic
region.
•
Ensure that your wireless coverage extends to your current location.
•
If you do not receive a strong voice or data signal, move the device to a different location.
•
Ensure you have an active subscription plan.
•
Restarting your computer and your 4G LTE Broadband Router with Voice can resolve many
issues.
IMPORTANT
Before contacting support, be sure to restart both your computer and your
4G LTE Broadband Router with Voice.
