VeriFone VX-670 series, Installation Manual, Page: 46 / 52

T
ROUBLESHOOTING
G
UIDELINES
Smart Battery Will Not Charge
46
V X 670 I
NSTALLATION
G
UIDE
Smart Battery
Will Not Charge
The V
x
670 smart battery must initially receive a full charge to calibrate its full
charge capacity.
Spare Battery in
Base Station Will
Not Charge
(Need info for this section)
Blank Display
When the V
x
670 terminal display screen does not show correct or clearly readable
information:
•
Check terminal power connection.
•
Remove and reapply power to the terminal.
•
Check all cable connections and verify that the telephone line is properly
connected.
•
If the problem persists, contact your local VeriFone service provider.
Terminal Does
Not Dial Out
If the terminal does not dial out:
•
Check the telephone line connections.
•
Check that the telephone line is working by plugging it into a working
telephone and listening for a dial tone.
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
Printer Does Not
Print
If the printer does not work properly:
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•
Check if the printer is out of paper and that the roll is properly installed. Open
the paper roll cover and install a new roll of printer paper or ensure that the roll
is feeding from the bottom.
NOTE
Allow the V
x
670 terminal to remain connected to the power pack for 6 hours to
ensure the battery receives a full charge.
Conserve battery power by turning the V
x
670 terminal off when not in use. If the
terminal will not be used for several days, remove the battery from the terminal as
it continues to discharge even when the terminal is turned off.
NOTE
The V
x
670 terminal automatically shuts off when the smart battery reaches the
critically low charge state. If this occurs, the smart battery must recharge a
minimum of 1/2 hour before it can power the terminal. It may take several
recharge attempts to reset the safety circuit when charging a smart battery that
has been discharged below this critical state.