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VeriFone VX-670 series Installation Manual Download Page 4

C

ONTENTS

4

V

X

670 I

NSTALLATION

 G

UIDE

Full-featured Base Station  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Powering up the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Placing the V

x

670 Terminal Onto the Base Station . . . . . . . . . . . . . . . . . . . . . . 32

Attaching the USB Dongles to the Base Station. . . . . . . . . . . . . . . . . . . . . . . . . 32
Charging the Spare Battery on the Base Station . . . . . . . . . . . . . . . . . . . . . . . . 33
Conducting Wireless Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Conducting Smart Card Transactions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

C

H A P T E R

3

Specifications

Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
DC Power Pack  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
V

x

670 External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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4

Maintenance

Cleaning the Terminal  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Terminal Contacts  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Smart Card Reader  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

C

H A P T E R

5

VeriFone Service

and Support

Returning a Terminal or Smart Battery for Service. . . . . . . . . . . . . . . . . . . . . . . 41
Accessories and Documentation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Telephone Line Cord  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

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6

Troubleshooting

Guidelines

Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Terminal Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . 45
Smart Battery Will Not Charge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Spare Battery in Base Station Will Not Charge  . . . . . . . . . . . . . . . . . . . . . . . . . 46
Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Keypad Does Not Respond  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

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N D E X

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Summary of Contents for VX-670 series

Page 1: ...VeriFone Part Number 24003 Revision A 3 Vx670 Installation Guide ...

Page 2: ...mitation the examples and software programs is supplied As Is VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA www verifone com VeriFone Part Number 24003 Revision A 3 Vx670 Installation Guide 2006 VeriFone Inc VeriFone the VeriFone logo Omni VeriCentre Verix and ZonTalk are registered trademarks of VeriFone Other brand names or trademarks associated with VeriFone s products and ser...

Page 3: ...actors 14 Electrical Considerations 14 Unpacking the Shipping Carton 14 Examining Terminal Features 15 Front Panel 15 Examining the Handy Link Connector 17 Cable Adapters 17 Connection Ports 17 USB Connection 18 Establishing Telephone Line Connections 19 Installing the Paper Roll 20 Installing Replacing MSAM Cards 23 Installing Replacing SIM Card GSM GPRS Models 24 Connecting the Terminal Power Pa...

Page 4: ...the Terminal 39 Terminal Contacts 39 Smart Card Reader 39 CHAPTER 5 VeriFone Service and Support Returning a Terminal or Smart Battery for Service 41 Accessories and Documentation 42 Power Pack 42 Thermal Printer Paper 42 VeriFone Cleaning Kit 43 Telephone Line Cord 43 Documentation 43 CHAPTER 6 Troubleshooting Guidelines Terminal Does Not Start 45 Terminal Display Does not Show Correct Readable I...

Page 5: ...s of the Vx670 terminal Chapter 4 Maintenance Explains how to maintain your Vx670 terminal Chapter 5 VeriFone Service and Support Provides information on contacting your local VeriFone representative or service provider and information on how to order accessories or documentation from VeriFone Chapter 6 Troubleshooting Guidelines Provides troubleshooting guidelines should you encounter a problem i...

Page 6: ...paper in the printer Courier The courier type face is used while specifying onscreen text such as text that you would enter at a command prompt or to provide an URL http www verifone com The pencil icon is used to highlight important information RS 232 type devices do not work with the PINpad port The caution symbol indicates possible hardware or software failure or loss of data The terminal is no...

Page 7: ...ecurity Access Module PED PIN Entry Devices PIN Personal Identification Number RJ45 Registered Jack 45 RS 232 Recommended Standard 232 SAM Security Access Module SIM Subscriber Identity Module UART Universal Asynchronous Transmitter Receiver USB Universal Serial Bus VPN VeriFone Part Number Wi Fi Wireless Fidelity Table 2 Acronym Definitions continued Acronym Definitions ...

Page 8: ...PREFACE Conventions and Acronyms 8 VX670 INSTALLATION GUIDE ...

Page 9: ...he consumer for input making it ideal for pay at table usage The Vx670 terminal is a portable battery powered device that uses wireless technologies including Wi Fi with 802 11g technology and GSM GPRS It also features a 128 by 128 pixel display and a speedy thermal printer Figure 1 The Vx670 terminal NOTE VeriFone ships variants of the Vx670 terminal for different markets Your terminal may have a...

Page 10: ... bps modem via USB dongles Accepts all types of payments including debit Performance and Durability 32 bit processing and multi tasking capabilities make short work of payment payment related and value added applications Exceptional graphics handling capabilities of display and printer quickly render logos graphical fonts and character based languages VeriCentre Appliance Management Suite employs ...

Page 11: ...Type approval for smart card solutions Verix EMV Library provides efficient development of other EMV compliant applications VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on Vx670 terminals Expandable Communication Capabilities USB Host Port USB Device Port for application debu...

Page 12: ...TERMINAL OVERVIEW Features and Benefits 12 VX670 INSTALLATION GUIDE ...

Page 13: ...minal Power Pack Using the Smart Battery Vx670 Battery Behavior No Power Cord Installing the Smart Battery Charging the Smart Battery Using the Vx670 Base Station Placing the Vx670 Terminal Onto the Base Station Attaching the USB Dongles to the Base Station Charging the Spare Battery on the Base Station Conducting Wireless Transactions Conducting Smart Card Transactions Using the Magnetic Card Rea...

Page 14: ...water or in moist conditions Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage The Vx670 is a secure product and any tampering may cause the terminal to cease to function properly To unpack the Shipping Carton 1 Remove and inspect the following items Terminal Power pack Telephone line cord Power cord Battery pack Pap...

Page 15: ...of keys a A 12 key telephone style keypad b Six ATM style function keys labeled F0 to F5 to the right of the LCD screen c Four unlabeled programmable function keys above the keypad d Three color coded function keys below the keypad icons at right from left to right CANCEL CLEAR ENTER e An ALPHA key centered at the top of the keypad TERMINAL DISPLAY MAGNETIC CARD TELEPHONE STYLE KEYPAD CANCEL KEY C...

Page 16: ...ow to use a smart card see Conducting Smart Card Transactions A SAM security access module compartment built into the bottom of the terminal The Vx670 terminal contains MSAM cardholders to support multiple stored value card programs or other merchant card requirements NOTE VeriFone ships variants of the Vx670 terminal for different markets Your terminal may have a different configuration The follo...

Page 17: ...apters enable the Vx670 terminal to connect to need content and images of cable adapters for this section or are these the same as the ports shown above Connection Ports The Vx670 terminal has one primary port that uses the Handy Link connector to support the following peripherals through the use of cable adapters Serial Port COM 1 A 4 Wire RS232 port with TX RX RTS and CTS signals This port will ...

Page 18: ...ee Install the battery see Figure 16 USB Connection Aside from the Handy Link connector that connects to the primary port the Vx670 unit has a USB port that supports a modem or an RJ45 connector need more info and new images for this section is this the same as the USB port attached to the Handy Link cable NOTE A Base Station may be provided with the Vx670 terminal A full feature Base Station has ...

Page 19: ...ort for backward compatibility It is designed to accommodate the RJ45 connector The USB Dongle Serial can also be connected to the full feature Base Station when the terminal is placed in the station Establishing Telephone Line Connections Connect the USB Dongle Modem to the USB port of the Handy Link connector which is connected to the Vx670 terminal Connect the telephone cord to the modem then r...

Page 20: ...fore the end of the roll After this line appears there is enough paper remaining on the roll to conclude at least one transaction To Install a Paper Roll 1 Gently pull the latch located on the bottom of the terminal to unlock the paper roll cover Figure 6 Unlocking the Printer Cover CAUTION Poor quality paper can jam the printer and create excessive paper dust To order high quality VeriFone paper ...

Page 21: ... Remove any partial roll of paper in the printer tray by lifting it up see Figure 8 4 Loosen the glued leading edge of the paper or remove the protective strip from the new roll of paper Unwind the paper roll past any glue residue Figure 8 Removing Partial Paper Roll 5 Hold the roll so the paper feeds from the bottom of the roll see Figure 10 ...

Page 22: ...t the glue residue from the printer tray 8 Close the paper roll cover by gently pressing directly on the cover until it clicks shut allowing a small amount of paper past the glue residue to extend outside the printer door Figure 10 Closing Paper Roll Cover CAUTION To prevent damaging the print roller always gently press down on the paper roll cover to close it ...

Page 23: ...l Replace MSAMs 1 Place the terminal upside down on a soft clean surface to protect the lens from scratches 2 Remove the battery Figure 11 Removing the Smart Battery 3 After removing the battery the MSAM compartments are exposed 4 Remove any previously installed MSAM card by sliding the card from the MSAM cardholder CAUTION Observe standard precautions when handling electrostatically sensitive dev...

Page 24: ...l a SIM card 1 Place the terminal upside down on a soft clean surface to protect the lens from scratches 2 Remove the battery Figure 13 Removing the Smart Battery 3 After removing the battery the SIM compartment is exposed The SIM card holder is labeled RADIO SIM NOTE Before inserting the MSAM card position it as shown in Figure 12 with the card s gold contacts facing the smart card reader end of ...

Page 25: ...pable of operating from voltages of 100VAC to 240VAC NOTE There is only one SIM slot but there are multiple SAM slots Make sure you insert the SIM card into the SIM slot as shown in Figure 14 CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified Before troubleshooting ensure that the power supply being used to power the terminal matches the re...

Page 26: ...Vx670 terminal uses an Li ion smart battery see Accessories and Documentation for ordering information The internal logic of the smart battery prevents both overcharging and undercharging a fault condition in which the battery level goes well below the minimum acceptable charge and the battery becomes unusable The Vx670 device can be equipped with two types of battery packs the standard battery pa...

Page 27: ...tomatically shuts down when cell voltage is extremely low A safety circuit that prevents cell damage from overcharge over discharge or overheating and activates when the battery is left in an unused terminal for extended periods Vx670 Battery Behavior No Power Cord When you have finished connecting optional peripheral s you are ready to power the Vx670 terminal from the attached battery Manual Sta...

Page 28: ...mart battery fits in a slot on the back of the Vx670 terminal as shown in Figure 16 The locking tab clicks when the battery is in place The slot is keyed so that there is only one way to insert the battery Figure 16 Install the Smart Battery NOTE If an application is loaded in the terminal it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen If no ap...

Page 29: ...n Battery Life The Vx670 smart battery can be charged and discharged hundreds of times but will eventually wear out When operating times are noticeably shorter than usual it is time to buy a new battery see Accessories and Documentation for ordering information NOTE The Vx670 terminal s smart battery is also charged when the terminal is in the Base Station For more information see Placing the Vx67...

Page 30: ...Station the standard model and the full featured model Standard Base Station The standard Base Station can charge the Vx670 terminal However it does not have any external ports and has a single LCD to indicate power status Figure 18 The Vx670 Standard Base Station Full featured Base Station The full featured Base Station can charge the Vx670 terminal while charging an extra battery pack In additio...

Page 31: ... Spare Battery on the Base Station and Attaching the USB Dongles to the Base Station Powering up the Base Station Use the procedure in this section to connect the Vx670 Base Station to a power source 1 Insert the round barrel connector of the power pack into the power port at the back of the Base Station 2 Insert the AC power cord into the power pack 3 Plug the AC power cord into a wall outlet or ...

Page 32: ...s through the use of USB dongles External devices can include modems and RS232 devices NOTE The Full Featured Base Station can also charge a spare battery while it charges the battery attached to the terminal see Charging the Spare Battery on the Base Station To protect against possible damage caused by lightning strikes and electrical surges consider installing a power surge protector WARNING Do ...

Page 33: ...ace the Vx670 terminal onto the Base Station see Powering up the Base Station 3 Connect the peripheral to the external dongle Charging the Spare Battery on the Base Station The Full Featured Base Station can charge the Vx670 terminal while charging an extra battery pack 1 Connect the Base Station to a power source see Powering up the Base Station 2 Place the spare battery pack onto the Base Statio...

Page 34: ...on for transmitting Follow the on screen instructions provided with your application Conducting Smart Card Transactions The smart card transaction procedure may vary from one application to another Verify the procedure with your application provider before performing a smart card transaction To Conduct a Smart Card Transaction 1 Position a smart card with the contacts facing upward see Figure 22 2...

Page 35: ...credit debit card transactions To Conduct a Credit Debit Card Transaction 1 Position a magnetic card with the stripe in the card reader and facing inward toward the keypad 2 To ensure a proper read of the magnetic swipe card the user should insert the magnetic card from the top of the unit as shown in Figure 23 CAUTION Leave the smart card in the card reader until the transaction is complete Prema...

Page 36: ...TERMINAL SETUP Using the Magnetic Card Reader 36 VX670 INSTALLATION GUIDE 3 Swipe the card through the magnetic card reader Figure 23 Using the Magnetic Card Reader ...

Page 37: ...DC Power Pack UL ITE listed Class 2 power supply a Input rated 100 240V AC 50 60 Hz b Output rated 8 6 9 4V DC 4 0 A Barrel connector polarity Temperature Operating temperature 0 to 40 C 32 to 104 F Storage temperature 30 to 60 C 22 to 140 F Relative humidity 5 to 90 no condensation Vx670 External Dimensions For Vx670 Terminals Length 169 mm 6 7 in Width 81 mm 3 2 in Depth 60 mm 2 4 in ...

Page 38: ...SPECIFICATIONS Vx670 External Dimensions 38 VX670 INSTALLATION GUIDE ...

Page 39: ...nt Smart Card Reader Do not attempt to clean the smart card reader Doing so may void any warranty For smart card reader service contact your VeriFone distributor or service provider CAUTION Never use thinner trichloroethylene or ketone based solvents they may cause deterioration of plastic or rubber parts Do not spray cleaners or other solutions directly onto the keypad or terminal display CAUTION...

Page 40: ...MAINTENANCE Smart Card Reader 40 VX670 INSTALLATION GUIDE ...

Page 41: ...x670 terminal smart battery or sled module to be returned Product ID including the model and part number For example Vx670 and M267 XXX XXX xxx Serial number S N nnn nnn nnn 2 Obtain the MRA number s by completing one of the following a Call VeriFone toll free within the United States at 1 800 VeriFone and follow the automated menu options Select the MRA option from the automated message The MRA d...

Page 42: ...d on the VeriFone label on the bottom of the Vx670 terminal Accessories and Documentation VeriFone produces the following accessories and documentation for the Vx670 terminal When ordering please refer to the part number in the left column VeriFone online store at www store verifone com USA VeriFone Customer Development Center 800 VeriFone 837 4366 Monday Friday 7 A M 8 P M Eastern time Internatio...

Page 43: ...24 17 2 1 meter 7 foot telephone line cord black with modular RJ11 type connectors Documentation For Vx670 Terminals Vx670 Certifications and Regulations Sheet VPN 24000 Vx670 Quick Installation Guide VPN 24001 Vx670 Reference Manual VPN 24004 Vx670 Base and Dongle Quick Installation Guide VPN 24005 Vx670 Standard Base Quick Installation Guide VPN 24006 ...

Page 44: ...VERIFONE SERVICE AND SUPPORT Accessories and Documentation 44 VX670 INSTALLATION GUIDE ...

Page 45: ...eadable Info Recharge or replace the battery Connect the Vx670 terminal into a known good power supply if you have one to see if this clears the problem If the problem persists contact your local VeriFone representative for assistance NOTE The Vx670 terminal comes equipped with tamper evident labels The Vx670 unit contains no user serviceable parts Do not under any circumstance attempt to disassem...

Page 46: ...local VeriFone service provider Printer Does Not Print If the printer does not work properly Check battery status or terminal power connection The printer will not print if there is an insufficient charge remaining in the battery to complete the print operation Check if the printer is out of paper and that the roll is properly installed Open the paper roll cover and install a new roll of printer p...

Page 47: ...evice in question The cable connecting the optional device to the Vx670 terminal serial port may be defective Try a different serial cable See Install the battery see Figure 16 If the problem persists contact your local VeriFone representative Keypad Does Not Respond If the keypad does not respond properly Check the terminal display If it displays the wrong character or nothing at all when you pre...

Page 48: ...ective card Ensure that the card is inserted correctly and that the card is not removed prematurely Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured see Installing Replacing MSAM Cards Contact your VeriFone distributor or service provider If the manual transaction does not process proceed to Check the Telephone Line Check the Telephone Li...

Page 49: ...l considerations 14 23 electrostatic discharges 23 prevention 23 environmental factors 14 F Full Featured Base Station 30 H Handy Link connector 17 I installation 9 connecting the terminal power pack 25 connecting the terminal to a telephone line 19 MSAM cardholders 23 MSAM cards 23 terminal location 13 unpacking the shipping carton 14 K keypads troubleshooting 47 M maintenance cleaning the termin...

Page 50: ... replacement 41 telephone line connections 19 telephone line cords ordering 43 terminal features general 15 terminals accessories 42 benefits 10 cleaning 39 documentation 42 electrical considerations 14 environmental factors 14 features 15 repair 41 replacement 41 service and support 41 troubleshooting 45 46 thermal printer paper storage 20 thermal printers about the thermal printer paper 20 47 pa...

Page 51: ...INDEX W VX670 INSTALLATION GUIDE 51 wireless transactions 34 ...

Page 52: ...Vx670 Installation Guide VeriFone Part Number 24003 Revision A 3 VeriFone Inc 2099 Gateway Place Suite 600 San Jose CA 95110 USA Tel 800 VeriFone 837 4366 www verifone com ...

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