Verathon BLADDERSCAN BVI 6400, Operation & Maintenance Manual

Page: 37 / 48

31
Operations & Maintenance Manual: Maintenance & Troubleshooting
TROUBLESHOOTING
FREQUENTLY ASKED QUESTIONS
If you are encountering issues when operating your device, review this list of common questions. If you
do not find a solution here, contact Verathon
® Customer Care or your local representative. For contact
information, see verathon.com/support .
WHY WON’T MY dEVICE TURN ON?
This problem is usually caused by an unresponsive or discharged battery. Charge the device for a minimum
of 6 hours. If the scrolling battery icon does not appear after 2 hours, complete the procedure
Activate the
Device (Optional) . If the device still won’t turn on, the battery may need to be replaced.
WHY WON’T MY dEVICE PERFORM A SCAN?
If the device does not perform a scan when you press the scan button, but the battery icon on the display
indicates that the battery has some power remaining, one of the following conditions may apply:
• If the battery icon shows only one segment, then the battery power may be too low to perform a
scan. See the procedure Charge the Device .
• If the display shows 000 , you must calibrate the device before you can continue scanning. See
Calibrating the Device .
WHY dId MY dEVICE BEEP?
Beeps indicate an alert or the completion of a normal function. The device may beep in the following
situations:
• The device is turned on.
• The device goes into sleep mode in order to conserve battery power.
• The device completes a bladder volume or calibration measurement.
• The device has begun or finished transmitting data to Scan Point
®
.
• The calibration procedure was successfully completed.
• The female gender option is selected or deselected.
• The battery power is low, and the battery requires recharging. In this case, the battery icon will show
no power segments. See the procedure Charge the Device .
• The device requires calibration. See Calibrating the Device .
WHY IS THERE A FLASHING ARROW ON THE dISPLAY?
If a flashing aiming arrow appears on the display after a scan, the bladder was not fully within the ultrasound
field of view. Adjust your aim in the direction indicated by the arrow, and then rescan the patient. Repeat this
process until no flashing arrow appears. When the device is aimed properly, either a solid arrow or no arrow
appears with the bladder volume measurement. For more information about the aiming arrows, see the
procedure
Measure Bladder Volume or the Scanning Tips section.