Venmar 60H-V+, Installation Manual

Page: 21 / 24

21
9. TROUBLESHOOTING
If the unit does not work properly, reset the unit by unplugging it for one minute and then replug it. If it is still not working
properly, refer to the table below.
If the LED of the unit is flashing, this means the unit sensors have detected a problem. See the table below to know where the problem
occurs on the unit.
LED
SIGNAL
E
RROR TYPE
A
CTION
U
NIT STATUS
LED flashes GREEN • Outdoor thermistor error. • Ensure J12 connector is properly connected
and its wires are not damaged. If they are
correct, replace the thermistor.
Unit works but will defrost
frequently.
LED flashes AMBER • Damper error. • Go to point 7 in next table. Unit does not work.
LED flashes RED • Motor error or bad contact
of J11 connector.
• Ensure J11 connector is properly connected. If
it is properly connected, see Section 8 A or 8 B,
according to unit model.
Unit does not work.
P
ROBLEMS
P
OSSIBLE CAUSES
Y
OU SOULD TRY THIS
1
The error code E1 is
displayed on Altitude,
Platinum or Deco-Touch
wall control screen.
• Unit not compatible with control.
• The wires may be in reverse position.
• The wires may be misconnected.
• The wires may be broken.
• Check table on page 2 for control compatibility.
• Ensure that the color coded wires have been connected to
their appropriate places.
• Ensure the wires are correctly connected.
• Inspect every wire and replace any damaged ones. If wires
are hidden into walls, test the control using a shorter wire.
2
There is no outside
temperature displayed on
Altitude or Platinum wall
control screen
__
.
• The unit is in error.
• RED wire in control cable damaged
or misconnected.
NOTE: At its very start-up or after a power failure, it takes some
minutes before the outdoor temperature appears on
screen. The shortest delay is obtained when the wall
control is set on MIN or MAX in VENT Mode.
• Check the unit LED to see if it is flashing; if so, refer to the
previous
table.
• Ensure the RED wire is not damaged and is properly
connected.
3
Altitude, Platinum or
Deco-Touch wall control
screen alternates
between normal display
and E3. • The Altitude, Platinum or
Deco-Touch wall control may be
defective.
• Replace the Altitude, Platinum or Deco-Touch wall control.
4
The wall control does not
work.
• Unit integrated control is set to low
or high speed (AMBER or GREEN
continuous LED).
• Unit not compatible with control.
• The wires may be in reverse position.
• The wires may be misconnected.
• The wires may be broken.
• Defective wall control.
• Press on the integrated push button until the LED turns off.
• Check table on page 2 for control compatibility.
• Ensure that the color coded wires have been connected to
their appropriate places.
• Ensure the wires are correctly connected.
• Inspect every wire and replace any damaged ones.
• Replace the wall control.