Vendors Exchange VE CONNECT, User Manual

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PROBLEM: UCB™ communication error. Operator menu informs that
system is failing to connect to UCB™.
This error indicates that the software is not able to communicate with the UCB™
over the serial data line.
CHECK 1: Verify that the UCB firmware is version 7.2L or later. Open the door
to power up the machine. Watch the blue LED display above the keypad,
firmware version will temporarily display.
Check that the connector
is properly seated
CHECK 2: Remove the rear cover of the CPU module (unlock and lift) and check
that the data cable is properly seated to the motherboard.
CHECK 3: Remove the UCB™ cover, if present, and verify that the data cable
is properly seated into the UCB™. If this does not resolve the problem, please
contact Vendors Exchange
® customer service department.
CHECK 4: Follow the gray cable from the UCB back to the computer module.
There is an in-line 4pin connector. Examine the connector to make sure it is
secure and that none of the terminals are loose or broken. Continue to follow
the cable to make sure there are no cuts or pinched wires.
PROBLEM: Cannot connect to the internet.
If you are unable to connect to the internet, there are several possible solutions:
Wi-Fi – refer to instructions in this manual for setting and testing internet
connection over Wi-Fi. If you have a stable connection, it may be that the
internet is not connected to the wireless router of the location. Check with the
location manager to discuss.
Cellular – refer to instructions in this manual for setting cellular connection.
Check that the USB cable is properly seated into the CradlePoint router by
opening the CPU module housing and examining the connection. If you are
still unable to get a connection, it may be that the location does not have
sufficient reception. Check the position of the cellular antenna on the machine.
PROBLEM: Product is not vending.
CHECK 1: Make sure that the trays are properly seated into the cabinet.
Perform a motor test through the UCB™ as described in the section of this
manual for the UCB™ and verify that the targeted motor is functioning.
CHECK 2: It may be that UCB™ communication is failing, see section above
regarding UCB™ communication.
CHECK 3: Make sure that the product is assigned in the Pogo Mat to the correct
slot. Verify that the right tray is assigned to the right product.
PROBLEM: Bill acceptor is not accepting bills.
CHECK 1: Verify that
the coin changer has
sufficient change. If
it is low or empty, the
bill acceptor may not
function. Add change
to the coin changer and
reset the machine.
CHECK 2: Verify that the
MDB connection is secure
and that the bill acceptor
is getting power.
CHECK 3: Verify that the bill cartridge is properly seated into the acceptor.
Check that the connector
is properly seated
Check that RS232 board and
connector are properly connected
Check that RS232 board and
connector are properly connected
Check that MDB connector
is seated and follow the
wire to the bill acceptor MDB.
Check that MDB connector
is seated and follow the
wire to the bill acceptor MDB