VEMCO - VR2W Manual
42
8
Troubleshooting
8.1
VUE related troubleshooting
8.1.1
Bluetooth Troubleshooting
VUE will display a
Bluetooth®
logo in the bottom right hand corner of the main VUE window when the
Bluetooth®
adapter is detected and functional. If it is not detected, a red X will appear over the logo, as
shown in the sample on the right below.
Here are some things to check if VUE does not detect a
Bluetooth®
adapter:
1.
Is the VEMCO-supplied
Bluetooth®
adapter installed in a functional USB 2.0 High-Speed port on your
PC? If nothing happens when the adapter is plugged in, try a different USB port. VUE may work with
other adapters; however it is designed primarily for the adapters supplied by VEMCO.
2.
Are you running the latest version of VUE? The model of VEMCO-supplied
Bluetooth®
adapter may
change from time to time. Updating to the latest version of VUE is the best way to ensure compatibility.
See the VUE Software section at
www.vemco.com/downloads/
for the latest download.
3.
Are incompatible drivers installed? The
Bluetooth®
adapter must be configured to use drivers supplied
by Microsoft. These drivers are installed automatically in Windows 7 or manually through VUE in
Windows XP and Windows Vista. Do not install drivers from any other source. The drivers distributed
by the original manufacturer of the
Bluetooth®
adapter may not be compatible with VUE. If you
previously installed the
Bluetooth®
software, it must be removed before installing the Microsoft drivers.
To install the Microsoft drivers in Windows XP or Windows Vista, use the Install
Bluetooth®
Drivers
tool located under "Tools" in the VUE menu (shown below on left). You will require administrator
access to the PC to install the device driver.
If no compatible adapter is found, your
Bluetooth®
adapter or USB port is not functional.
You will require administrator access to
the PC to install the device driver.