Servicing
VEM customer service is available for all technical information concerning VEM motors.
Should a problem occur,contact us or one of our local branch offices.
When ordering spare parts, in addition to the listed designation of the part required, please indicate the motor type
and serial no.
Delivery, Storage, Transport
Delivery
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Check the motor for damages during transportation.
In case of damage during transportation an investigation of fault is to be performed by the forwarding agent.
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Report any covert damages to the forwarding agent or manufacturer no later than seven days from the transfer
of the motor.
The entire packaging material can be recycled by means of the Dual System.
Storage
Storage up to a maximum of 36 months is possible in the following conditions:
• In order to prevent a drop in the insulation resistance, the surrounding environment must be dry and dust-free.
• The room temperatures should not drop below +5 °C or 30 °C with an air humidity of < 70 % and register
changes in temperature greater than 10 °C/day.
• In order to prevent damage during storage any occurring oscillations must amount to V
eff
< 0.2 mm/s.
• For motors with regreasing systems repress an amount of grease double that specified on the motor at standstill
before storage.
Please note!
In case of storage conditions deviating from those specified above the measures set forth
in the separate storage instructions must be adopted.
Transport
Do not lift the motor together with mounted driven machines such as, for instance, pumps, gearing, etc. by the motor
lifting eyebolts.
Do not use eyebolts as per DIN 580 at ambient temperatures lower than –20 °C.
At these temperatures the eyebolts may break and hence injure the personnel and/or damage the machinery. Do not
load the eyebolts as per DIN 580 no more than 45° compared to the screwing direction. The use of crossbeams is
recommended. Layout dimensions of the lifting eyebolts and the minimum dimensions of the loading crossbeams
and chain lengths.
Please note!
When mounting vertical motors from the horizontal position, the shaft must not touch the
floor to avoid damaging the bearings.
Figure 1:
Eyebolt dimensions