Velleman® Service and Quality
Warranty
Since its foundation in 1972,
Velleman® acquired extensive
experience in the electronics world
and currently distributes its products
in over 85 countries.
All our products fulfill strict quality
requirements and legal stipulations in
the USA. In order to ensure the
quality, our products regularly go
through an extra quality check, both
by an internal quality department and
by specialized external organizations.
If, all precautionary measures
notwithstanding, problems should
occur, please make appeal to our
warranty (see guarantee conditions).
General Warranty Conditions
Concerning Consumer Products
(for USA):
• All consumer products are subject to
a 12-month warranty on production
flaws and defective material as from
the original date of purchase.
• Velleman® can decide to replace an
article with an equivalent article, or to
refund the retail value totally or
partially when the complaint is valid
and a free repair or replacement of
the article is impossible, or if the
expenses are out of proportion.
You will be delivered a replacing
article or a refund at the value of
100% of the purchase price in case of
a flaw occurred in the first year after
the date of purchase and delivery, or
a replacing article at 50% of the
purchase price or a refund at the
value of 50% of the retail value in
case of a flaw occurred in the second
year after the date of purchase and
delivery.
• Not covered by warranty:
- all direct or indirect damage caused
after delivery to the article (e.g. by
oxidation, shocks, falls, dust, dirt,
humidity...), and by the article, as well
as its contents (e.g. data loss),
compensation for loss of profits;
- consumable goods, parts or
accessories that are subject to an
aging process during normal use,
such as batteries (rechargeable, non-
rechargeable, built-in or replaceable),
lamps, rubber parts, drive belts...
(unlimited list);
- flaws resulting from fire, water
damage, lightning, accident, natural
disaster, etc.…;
- flaws caused deliberately,
negligently or resulting from improper
handling, negligent maintenance,
abusive use or use contrary to the
manufacturer’s instructions;
- damage caused by a commercial,
professional or collective use of the
article (the warranty validity will be
reduced to six (6) months when the
article is used professionally);
- damage resulting from an
inappropriate packing and shipping of
the article;
- all damage caused by modification,
repair or alteration performed by a
third party without written permission
by Velleman®.
• Articles to be repaired must be
delivered to your Velleman® dealer,
solidly packed (preferably in the
original packaging), and be completed
with the original receipt of purchase
and a clear flaw description.
• Hint: In order to save on cost and
time, please reread the manual and
