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PC-Duo Overview 

5 

 

 

  

PC-Duo overview 

Thank you for selecting PC-Duo remote desktop solutions. 

PC-Duo remote desktop solutions provide professional features that enable helpdesk 
technicians, network administrators, IT managers, and software trainers to deliver 
professional remote support for a fraction of the cost of hosted solutions. 

Some selected features include: 

   

Remote Access

: Reach anyone, anywhere, anytime using firewall- and NAT-friendly 

remote control connections.  

   

Remote Control

: Diagnose and resolve support issues without having to physically 

visit remote computer.  

   

Remote Management

: Repair remote computers and make configuration changes in 

real-time and without disturbing currently logged-on user. 

   

Collaboration

: Enable two or more technicians to work on the same remote computer 

at the same time using chat, screen-sharing and easy-to-pass remote support. 

NOTE: 

Before you use PC-Duo remote desktop solutions, you should be familiar with 

basic network concepts, such as protocols, encryption, IP addresses, ports, and subnets. 

To learn more about PC-Duo remote desktop solutions, see: 

   

"What's New" 

   

"PC-Duo solutions" 

   

"PC-Duo applications" 

   

"PC-Duo technologies" 

   

"PC-Duo services" 

   

"PC-Duo connection types" 

   

"PC-Duo security features" 

   

"PC-Duo networking features" 

   

"PC-Duo documentation and technical support" 

Summary of Contents for PC-Duo

Page 1: ...Windows Windows NT Windows Server and other Microsoft products referenced herein are either trademarks or registered trademarks of the Microsoft Corporation in the United States and other countries N...

Page 2: ...3 PC Duo Deployment Tool 14 PC Duo technologies 15 PC Duo services 16 PC Duo connection types 17 RDP compatibility Follow the active session 17 Wake on LAN support 17 Peer to peer connections 18 Gatew...

Page 3: ...on 36 SSL certificates 38 Select a previously installed certificate 39 Create and install a self signed server certificate 39 Create a certificate request for a certificate authority 40 Cancel pending...

Page 4: ...ed Hosts 95 Menu options 95 Send Wake on LAN Signal 97 All Hosts group 97 Manage groups 98 Manage Hosts 109 Terminal Services group 124 System group 125 Unmanaged Hosts 129 Active Status 130 Active Us...

Page 5: ...lly visit remote computer Remote Management Repair remote computers and make configuration changes in real time and without disturbing currently logged on user Collaboration Enable two or more technic...

Page 6: ...sts to custom Gateway Groups using Windows Powershell scripting see PC Duo Host Guide Address Bindings Ability to bind the SSL and TCP network protocols to all addresses or to select specific addresse...

Page 7: ...of bandwidth used Usually this will reduce screen capture quality but improve responsiveness and overall performance see PC Duo Host Guide for more information Popup notifications PC Duo 11 2 support...

Page 8: ...secure network of connections to end user machines It leverages centralized administration security and network access to simplify and automate the creation management and monitoring of this network w...

Page 9: ...remote desktop solutions include some or all of the following applications PC Duo Applications PC Duo Express PC Duo Enterprise PC Duo Host Yes Yes PC Duo Master Yes Yes PC Duo Gateway No Yes PC Duo W...

Page 10: ...st manages its own security settings and access rights Allow or force technicians to make Gateway managed remote support connections to the machine through a central server PC Duo Gateway which will a...

Page 11: ...g the local keyboard and mouse Share control of the Host computer with its end user Passively monitor the Host computer without exercising control Use the clipboard transfer feature to transfer portio...

Page 12: ...tificate based authentication Create custom access rights policies and apply them to groups to make configuration changes more quickly and efficiently Monitor and manage remote support activity in rea...

Page 13: ...ication Helpdesk technicians can view and access and remote machines that they have permission to view The Master web account can be used in conjunction with or instead of the standalone Master applic...

Page 14: ...ers in your network and avoid manual effort of going to each machine Create an image of PC Duo Host Master or Gateway with custom configuration options that can be mass deployed on large numbers of co...

Page 15: ...e PC Duo Master user s screen quickly and efficiently User mode screen capture This technology works without a mirror driver and is designed to adjust automatically to the amount of CPU and bandwidth...

Page 16: ...n the technician s machine and vice versa File Transfer ability to drag and drop files or directories on the remote machine to the technician s machine and vice versa Host based Chat ability to chat w...

Page 17: ...ive connected RDP session being hosted on that computer or if an active connected RDP session is stopped the Host will automatically capture and provide input control to the session running on the com...

Page 18: ...r PC Duo Master or PC Duo Gateway Administrator can attempt to wake up a remote computer by explicitly sending the WOL signal to that machine If the remote computer was shut down in a state capable of...

Page 19: ...urity and reporting Any Host computers found by the Gateway are listed on the Gateway Hosts tab of the PC Duo Master window In large networks the PC Duo Gateway can be configured to manage connections...

Page 20: ...pear just like any Host inside the domain Terminal services connections PC Duo provides server side support screen capture input control screen recording for session based virtual desktops hosted by T...

Page 21: ...report to a Gateway When it first reports to the Gateway Server it will be automatically managed and added to the All Hosts group The TS Hosts are considered transient since they go away when the TS u...

Page 22: ...mote control to computers running a standard version of VNC Virtual Network Computing server A VNC server is built into recent versions of the Mac OS X operating system from Apple Computer and is also...

Page 23: ...it connects to and requests information from a PC Duo Host in the same domain Connection Client Server Peer to peer Master Host Gateway managed Gateway Host are in same domain Master Gateway relations...

Page 24: ...ost are not in same domain Master Gateway relationship Yes No No Gateway Host relationship No No Yes Windows authentication By default a PC Duo application acting as a server uses Windows authenticati...

Page 25: ...or services This ensures the client has connected to the right server The following list describes where SSL authentication can and cannot be used Peer to peer connections SSL authentication is not a...

Page 26: ...rsist until the connection breaks You can configure access and other rights directly on the Host computer for peer to peer connections Alternatively you can use the PC Duo Gateway to enforce custom ac...

Page 27: ...cryption 128 bit key with MD5 hash NOTE PC Duo 5 10 applications and older support only RC4 encryption thus this would be the encrpytion option negotiated between a PC Duo 5 20 or later application e...

Page 28: ...des access to Novell NetWare servers PC Duo components support communications using this protocol SSL The SSL protocol runs above TCP IP and below higher level protocols such as HTTP or IMAP Using TCP...

Page 29: ...file listings appear in a plain fixed width font You can use the default domain user account named RemoteControlGateway In examples text that you type literally is shown in a bold font To run the inst...

Page 30: ...ort resources are available to help This manual and the Release Notes may contain the information you need to solve your problem Please re read the relevant sections You may find a solution you overlo...

Page 31: ...be installed on any computer that runs a supported operating system OS and meets the minimum requirements described in this section Requirements Configuration options Installation notes Gateway servi...

Page 32: ...n desktop class operating systems in production environments Hardware requirements The hardware requirements are Minimum requirements Server class computer with 1 Ghz or higher processor clock speed a...

Page 33: ...r additional incremental hardware requirements Simultaneous Connections Recording Sessions CPU Memory Network Bandwidth 50 encrypted 50 2 Ghz 1 GB 8 Mbps 100 encrypted 100 2 x 2 Ghz 2 GB 16 Mbps Netwo...

Page 34: ...nd manage all the remote access and remote control activity in your network PC Duo Gateway and peer to peer Allow both peer to peer and PC Duo Gateway connections in your network However auditing of r...

Page 35: ...ly click on the Gateway msi file Windows Firewall exceptions PC Duo Gateway automatically registers itself as an exception with Windows Firewall At installation time the Host installer and Gateway ins...

Page 36: ...nction properly If you wish to change the account with which the Gateway Service runs the recommended course of action is to uninstall the Gateway and reinstall it specifying the desired account This...

Page 37: ...th valid certificates to confirm the identity of the PC Duo Gateway On all subsequent connection attempts when the Host and PC Duo Gateway are not in the same domain the shared secret password will be...

Page 38: ...abled if the Certificate Manager cannot connect to the PC Duo Gateway running on the default port via the TCP protocol To configure an SSL certificate choose one of the following options under Choose...

Page 39: ...he local computer certificate store and click Request The Select Certificate window appears as shown below 2 Select the certificate you want to use and then click OK Create and install a self signed s...

Page 40: ...the selected directory 5 While the request is pending this radio button will be disabled Cancel pending request to a certificate authority If a certificate request has been submitted to a certificate...

Page 41: ...the Private Key file is located and then click Open 4 Locate the folder where the Configuration file is located and then click Open The Enter private key password dialog box appears 5 Enter the passw...

Page 42: ...icate On the General tab of the SSL Certificate window click on Install Certificate to install the certificate in the certificate store or the PC Duo Master user Master Gateway relationship or PC Duo...

Page 43: ...Gateway Operation 43...

Page 44: ...ng installation This key converts your 30 day trial software directly to an unlimited version Gateway Administrator does not require a license However every PC Duo Gateway you install does require its...

Page 45: ...iod expires the PC Duo Gateway continues to run but refuses to make any connections except Gateway Administration connections You can add a license key after the trial expires by connecting the Gatewa...

Page 46: ...icy on the PC Duo Gateway the Managed Hosts tab of the PC Duo Master window lists only those managed Hosts to which the PC Duo Master user has the right to connect The default settings for the Gateway...

Page 47: ...ervice is running PC Duo Gateway Administrator window lets you configure one or more PC Duo Gateways To start PC Duo Gateway Administrator window select the Start All Programs Vector Networks PC Duo G...

Page 48: ...se one of following methods Select a node whose items you want to configure or view then select a command from the Action menu Right click a selected node in the tree When you select one of the nodes...

Page 49: ...o access and or control the Hosts in a managed Host Group Use Host security to configure user credentials based rights to access and or control just that Host Use Session security for a group to confi...

Page 50: ...y A Host computer can be configured to report to the Gateway by using the Gateway tab of the PC Duo Host Control Panel window Alternatively PC Duo Host configuration and installation options can be se...

Page 51: ...window Any user of PC Duo Master expecting to connect to the PC Duo Gateway must have access rights to connect to the PC Duo Gateway and viewing rights for any Host computers to which they are expecte...

Page 52: ...iguration settings for the Gateway including security settings Managed Hosts to create groups of Hosts under PC Duo Gateway management and to set security for groups and Hosts Unmanaged Hosts to list...

Page 53: ...install the PC Duo Gateway your PC Duo Gateway Administrator is automatically set to connect to and configure your PC Duo Gateway The following topics describe how to configure your PC Duo Gateway onc...

Page 54: ...ated web pages right click Remote Control Gateway Servers and select Web Vector Networks Home Page opens the Vector Networks home page Check for Updates and Maintenance Releases opens the web page for...

Page 55: ...appear next to the Gateway some connection properties and basic Gateway information will be presented If the PC Duo Gateway Administrator is not connected a red icon will appear next to the Gateway C...

Page 56: ...area next to Port The Gateway Specifier the network address or station name used to connect to the server The view only Station Name and Network Address for the PC Duo Gateway Check Use encryption to...

Page 57: ...ord to change the credentials used to connect With this option you can check Save this username and password for later to use it for all future connections to the PC Duo Gateway NOTE You must also con...

Page 58: ...ay in the PC Duo Gateway Administrator window General Settings From Gateway Server Settings when you right click General Settings and select Properties the General Settings Properties window appears Y...

Page 59: ...logged in to them With each of these approaches the following management options are available Send all newly discovered workstations and or logged in users reporting for the first time to the PC Duo...

Page 60: ...If in addition to a workstation based approach to managed Host management you would like to apply a remote access policy to one or more users who are currently logged into a Host computer check Enable...

Page 61: ...Duo Gateway auditing feature creates log entries for the following events PC Duo Gateway startup and shutdown Polling and discovery of new Host computers Attempts to update Host computer status either...

Page 62: ...vent Log Information 2 Event Log Warning 3 Event Log Error 6 Event Message ID number for example 100 which corresponds to the message Gateway service started successfully For a thorough listing of the...

Page 63: ...formation usually a 64 or 128 bit key for example NOTE For TargetType host user or workstation the TargetInfo 1 5 columns will contain the following information machine workstationid station protocol...

Page 64: ...iewer Application Log To send log events to a text csv file check Create entries in text file in the directory and type the directory path in the box provided Specify the following parameters for the...

Page 65: ...ew log file field to once every 6 hours the log files are named as follows Audit Log File Once Every 6 Hours Time Period Log File Name 12 00 00 am to 5 59 59 am MACHINE Gateway YYYY MM DD 00 CSV 6 00...

Page 66: ...particular downtime period it will not run until the next regularly scheduled period If you have stopped the PC Duo Gateway during a scheduled audit log rollover the rollover will occur when you next...

Page 67: ...DP IP TCP IP SSL IPX Address Bindings For the TCP IP or SSL protocol click Bindings to select addresses to which the selected protocol should bind By default all possible addresses are selected but th...

Page 68: ...r to the one shown below for TCP Host Address Restrictions Select one of the following default policies for TCP IP or SSL protocols for the Address Restrictions window Granted access to grant access t...

Page 69: ...oup of addresses via a single address and a subnet mask Select Group of computers by start address and count to specify the exception rule for a group of computers by counting addresses from one start...

Page 70: ...as those used to present lists of Hosts or configuration information in the PC Duo Master or the PC Duo Gateway Administrator Such services include settings listing of managed Hosts and listing of gr...

Page 71: ...ateway and Host computers which are used to transmit remote control remote clipboard file transfer chat and remote printing data Schedule tab Use the Schedule tab of the General Settings Properties wi...

Page 72: ...e or more day checkboxes to specify the day s on which the tasks should be performed Periodically throughout the day every day Specify the Starting at time by selecting the Hour and Minute from the dr...

Page 73: ...ery month Set of Days Acceptable values range from 1 to 31 Days of Week Acceptable values are day abbreviation or number of a day of the week For example the last day of the week could be specified as...

Page 74: ...hedule will run at 12 00 AM 6 15 AM 12 30 PM and 6 45 PM If you leave this field blank the schedule runs every minute of the specified hours Recording tab Use the Recordings tab of the General Setting...

Page 75: ...u have within a recording the quicker it is to locate a particular point within the recording However adding too many checkpoints can drastically increase network traffic and cause the recording files...

Page 76: ...s select Override Host settings as follows and choose one of the following two options Prefer kernel mode but use this profile for user mode will attempt to use kernel mode drivers to capture screen d...

Page 77: ...milliseconds Note however that the UI will display these values on a scale of 1 to 10 with 1 being the least aggressive longest time and 10 being the most aggressive shortest time The underlying API a...

Page 78: ...gainst the total number of Hosts that is allowed to report according to the license s installed only the keys labeled Gateway Server Managed Hosts will be recognized Note This model is enforced when t...

Page 79: ...Gateway Server Concurrent Users will be recognized Note This model is enforced when the PC Duo Web Console is present There are three types of Hosts monitored Administrative users are users logged int...

Page 80: ...l Licenses In each license model the licensed Gateway capacity can be increased by adding one or more licenses through the Add License field Note that the total number of allowed licenses for Managed...

Page 81: ...r to be on the local network will not automatically have Reverse Connections kept open The default list of local network address ranges consists of a few well known private address ranges The current...

Page 82: ...Add Common Ranges An additional set of address ranges will appear in the Network tab window Edit any address range by selecting it in the list and clicking Edit Range Delete any address range by selec...

Page 83: ...olling schedule if you need to manage Host computers on your network that are not yet configured to report to the PC Duo Gateway or to discover any unauthorized network computers running PC Duo Host C...

Page 84: ...ck the schedule in the Polling for Hosts folder and select Delete View polling schedule properties You can poll for network computers running PC Duo Host by specifying the port protocol and address on...

Page 85: ...twork IP addresses To specify the range type an address in the First Address text box and a number in the Number of Addresses text box A polling schedule can be specified in three ways from the Schedu...

Page 86: ...PC Duo Gateway Server Guide 86 Select the number of times each day to repeat the polling schedule Select the frequency of repetition and starting time Using an advanced schedule...

Page 87: ...not have the right to make connections to the PC Duo Gateway then he or she also cannot make any connections to Gateway managed Hosts with PC Duo Master Settings Security governs the right to view or...

Page 88: ...issions can be seen on the Advanced page The following common groupings exist Full Control Administration Includes every permission in the list View Information Includes permission to read only access...

Page 89: ...on Services folder Modify Active Connection Services Determines if you can delete an active connection service from the Active Master Connection Services folder View Active Hosts Determines if you can...

Page 90: ...individual permissions The individual permissions can be seen on the Advanced page The following common groupings exist Full Control Administration Includes every permission in the list View Settings...

Page 91: ...eneral tab View Licenses Determines if you can view settings on the Licenses tab Modify Licenses Determines if you can modify settings on the Licenses tab View Poll Settings Applies to polling schedul...

Page 92: ...rding Settings Determines if you can modify settings on the Recording tab Read Permissions Applies to the Settings Security tab Determines if you can read the permissions Change Permissions Applies to...

Page 93: ...ewer method connectToRecordedSessionFile which requests the PC Duo Gateway to play a specific recorded session file This can be accessed only by writing an application with the PC Duo SDK Import Sessi...

Page 94: ...sed only by writing an application with the PC Duo SDK Import Session Includes permission to call the PC Duo Gateway Client methods import_v25_Session and importSession which create entries in the PC...

Page 95: ...o Gateway control it must be moved to the All Hosts folder in Managed Hosts To do so right click one or more selected managed Hosts listed under Unmanaged Hosts and select Move to All Hosts To configu...

Page 96: ...ove to Unmanaged Hosts list Delete from Gateway Remove selected Host from Managed Hosts delete from All Hosts group as well as any other custom groups and delete record from Gateway Will not appear in...

Page 97: ...lready awake If the computer doesn t wake up in a timely manner the connection attempt will fail but the computer will now be awake so if the Master attempts a connection again it should be successful...

Page 98: ...teways tab in the Host and may quickly reappear in the Unmanaged Hosts folder Manage groups Create and manage your own groups with the following commands View group properties Add a group Edit the pro...

Page 99: ...oups are listed in the Managed Hosts folder Manage group security properties through the group s properties To add a group to the list of managed groups right click Managed Hosts and select New Group...

Page 100: ...l tab on the Properties window for that group The group name is the folder name in Managed Hosts When the Managed Hosts folder is selected in the right pane each group name and its Description appears...

Page 101: ...ct a user or group and click Allow or Deny for the list of Permissions each of which is a common grouping of individual permissions The individual permissions can be seen on the Advanced page The foll...

Page 102: ...rmission is treated individually you can click Allow or Deny for any of the following permissions Visible Determines if PC Duo Master user can view the selected group Modify Group Determines if PC Duo...

Page 103: ...Gateway Administrator navigation tree right click on the group and select Properties from the context menu Now select the Host Security tab to create edit permissions to this group of Hosts for specif...

Page 104: ...ct to any Host in the group but not to control it File Transfer Includes permission to transfer files to and from any Host in the group but does not include permission to view or control the Host Remo...

Page 105: ...for Remote Control File Transfer and Remote Printing Remote View Determines if PC Duo Master user can view activities of all Hosts in the group Input Control Determines if PC Duo Master user can cont...

Page 106: ...f PC Duo Master user can take control of any Host computer in the group from another remote user who has control Connect for Administration Determines if PC Duo Master user can connect to a Host via t...

Page 107: ...age The following common groupings exist Full Control Administration Includes every permission in the list Play Recorded Session Determines if PC Duo Master user can play sessions that were recorded o...

Page 108: ...were recorded on any Host in the group Sessions are listed on the Sessions tab of the Host properties and on the bottom half of the Managed Hosts tab of the PC Duo Master Play Recorded Session Determi...

Page 109: ...issions PC Duo Master user can change them Hosts in a group View the list of managed Hosts associated with a specific group by selecting the Hosts tab on the Properties window for that group Manage Ho...

Page 110: ...rity to view the net effect of individual and group security policies on a specific managed Host Session Security to view the security policy that is in effect for a recording session for a specific m...

Page 111: ...way To completely remove one or more Hosts from the Gateway select the Host s in any group e g All Hosts group right click to bring up the context menu and select Delete from Gateway This will remove...

Page 112: ...perties window for that Host Select any Host under Managed Hosts in the Gateway Administrator navigation tree right click on the Host and select Properties from the context menu Now select the Host Se...

Page 113: ...cludes every permission in the Advanced list Full User Includes every permission in the Advanced list except the permission to delete a Host from the PC Duo Gateway Remote Control Includes permission...

Page 114: ...ed permission is treated individually you can click Allow or Deny for any permission in the list These permissions apply to the selected managed Host only Visible Determines if PC Duo Master user can...

Page 115: ...can connect to a PC Duo Host without causing the Permission to Connect window to pop up on the Host even if it is set to do so Start Recording Determines if PC Duo Master user can record activity on a...

Page 116: ...e Permissions tab of the Advanced Security Settings window select a user or group of users for which you want to view advanced permissions and click View The Permission Entry window opens NOTE Only Vi...

Page 117: ...Transfer Read Determines if PC Duo Master user can transfer a file from the Host to the local computer File Transfer Write Determines if PC Duo Master user can transfer a file from the local computer...

Page 118: ...p Determines if PC Duo Master user can take ownership of permissions in the Host Security tab away from another user If PC Duo Master user take ownership of permissions PC Duo Master user can change t...

Page 119: ...eway Hosts to them You may want to use groups to locate specific managed Hosts easily or to group them in logical ways Additionally when you assign access rights at the group level you can assign the...

Page 120: ...dvanced page The following common groupings exist Full Control Administration Includes every permission in the Advanced list Play Recorded Session Determines if PC Duo Master user can play sessions th...

Page 121: ...Master user can see sessions that were recorded on this Host Sessions are listed on the Sessions tab of the Host properties and on the bottom half of the Managed Hosts tab of the PC Duo Master Play R...

Page 122: ...specific Host by selecting Sessions tab on the Properties window for that Host For each session the following information is provided Session Name Displays the Host name on which the session was reco...

Page 123: ...he recording in the system Filename Displays the full path and name of the recording on the PC Duo Gateway The default name of a recording is the Host name followed by the start date and time Each ele...

Page 124: ...Terminal Services on ServerName appears when Hosts running in Terminal Services sessions on the Terminal Services server called ServerName are configured to report to the Gateway This group only appe...

Page 125: ...ices group they are stored under a special internal Host called Recordings on ServerName In this way the Gateway can keep recordings organized by TS server System group A group special group named Sys...

Page 126: ...her of these virtual Hosts from your Master Gateway Server At A Glance Gateway Server Performance Gateway Server At A Glance Gateway Server At A Glance provides some server specific statistics when yo...

Page 127: ...guration 127 Gateway Server Performance Gateway Server Performance Monitor provides some process specific statistics when you connect to it in the Systems Group on the Gateway Hosts tab of the PC Duo...

Page 128: ...PC Duo Gateway Server Guide 128...

Page 129: ...ged Hosts to Managed Hosts To add one or more managed Hosts from Unmanaged Hosts to Managed Hosts right click the selected group of managed Hosts and select Move to All Hosts See All Hosts group for m...

Page 130: ...cordings Reverse Connections Pending Host Status Updates Active Users This folder shows a list of all the user accounts currently connected to the PC Duo Gateway for services including administration...

Page 131: ...folder shows a list of all the PC Duo Master users with active remote desktop windows to Hosts open through the PC Duo Gateway Active Hosts This folder shows a list of all the PC Duo Hosts that have o...

Page 132: ...r shows a list of all the PC Duo Hosts that are currently being recorded through the PC Duo Gateway Reverse Connections This folder shows a list of all the PC Duo Hosts that are currently using revers...

Page 133: ...Gateway Configuration 133 Pending Host Status Updates This folder shows a list of all the PC Duo Hosts that are waiting for status updates...

Page 134: ...r item in the PC Duo Gateway Administrator window and select Help Help for the selected item displays Press F1 on your keyboard when you have selected any node or item in the PC Duo Gateway Administra...

Page 135: ...99 Startup Shutdown and Failure Messages 100 199 Message ID Message Description 100 PC Duo Gateway service started successfully 101 PC Duo Gateway service is stopping 102 PC Duo Gateway service stoppe...

Page 136: ...STATION at ADDRESS for status update 203 Host STATION at ADDRESS advised Gateway of status change 204 New workstation STATION WORKSTATIONID discovered and added to database 205 New user USERNAME disco...

Page 137: ...CTORY 307 Gateway periodic tasks found NUMBER log files in DIRECTORY and deleted NUMBER 308 Gateway periodic tasks started deleting old recordings for Users or Workstations 309 Gateway periodic tasks...

Page 138: ...osed connection to Host STATION at ADDRESS for SERVICE Connection was opened by USERNAME at address ADDRESS 822 Connection APPID was denied access to Host STATION WORKSTATIONID for SERVICE Required ri...

Page 139: ...NID WORKSTATIONID on DATE for DURATION Required rights RIGHTS Connection was opened by USERNAME at address ADDRESS 843 Connection APPID was granted access to Recorded Session SESSIONID WORKSTATIONID o...

Page 140: ...as opened by USERNAME at address ADDRESS 1011 Connection APPID denied identification of admin connection as APPNAME Required rights RIGHTS Connection was opened by USERNAME at address ADDRESS 1012 Con...

Page 141: ...ned by USERNAME at address ADDRESS 1022 Connection APPID disconnected Master USERNAME authenticated as USERNAME at ADDRESS Connection was opened by USERNAME at address ADDRESS 1023 Connection APPID de...

Page 142: ...Host screen PAUSE denied Station STATION Protocol PROTOCOL Address ADDRESS WorkstationID WORKSTATIONID ActiveHostKey ACTIVEHOSTID Connection APPID was opened by USERNAME at address ADDRESS 1032 Host s...

Page 143: ...TATION WORKSTATIONID Required rights RIGHTS Connection was opened by USERNAME at address ADDRESS 2006 Connection APPID queried input control for Host STATION WORKSTATIONID Connection was opened by USE...

Page 144: ...on was opened by USERNAME at address ADDRESS 2018 Connection APPID added Host USERKEY or WORKSTATIONKEY from Group GROUPID Connection was opened by USERNAME at address ADDRESS 2019 Connection APPID de...

Page 145: ...t gateway settings Connection was opened by USERNAME at address ADDRESS 3007 Connection APPID denied delete of gateway settings Required rights RIGHTS Connection was opened by USERNAME at address ADDR...

Page 146: ...the network Required rights RIGHTS Connection was opened by USERNAME at address ADDRESS 3025 Connection APPID deleted polling schedule POLLID of the PROTOCOL network Connection was opened by USERNAME...

Page 147: ...0 5999 Message ID Message Description 5000 Connection APPID modified Session SESSIONID Connection was opened by USERNAME at address ADDRESS 5001 Connection APPID denied modify of Session SESSIONID Req...

Page 148: ...ress ADDRESS Operation Messages 6000 6999 Message ID Message Description 6000 Connection APPID performed operation OPERATION 6001 Connection APPID denied access to operation OPERATION 6002 Connection...

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