PC-Duo Gateway Server Guide
36
Gateway service accounts
The PC-Duo Gateway service runs as a domain-based or local account, not as
LocalSystem or another built-in account. As part of the installation procedure, the PC-
Duo Gateway installer will prompt you for an account username and password, with the
default being "RemoteControlGateway". If the account you select does not exist, you will
be prompted to create it. You must have the proper domain administrative privileges to
create an account on your domain.
This account is used by the PC-Duo Gateway to identify itself when it connects to
computers running PC-Duo Host. The same domain user account can be used for all PC-
Duo Gateways installed on your network.
Use the default service account
The default is to create a domain user account named 'RemoteControlGateway'. One
advantage of using this account name is that Hosts installed after this domain account is
created will automatically grant full access rights to this account, whether or not the Host
is configured to report to the Gateway Server. This facilitates access to Hosts that are not
preconfigured to report to the Gateway Server.
Use a different service account
The default account does not need to be used; a different account name can be used
instead. However, once the Gateway has been installed, you cannot just change this
service account in the Windows Service Control manager and have it function properly.
If you wish to change the account with which the Gateway Service runs, the
recommended course of action is to uninstall the Gateway and reinstall it specifying the
desired account. This will ensure that the Gateway is installed and configured correctly.
The Gateway's database will remain intact during this procedure but some local settings
made in the Gateway Administrator may be lost.
If you need to change the account after installation and cannot uninstall/reinstall, please
contact technical support.
Use shared screen password authentication
Previously, if PC-Duo
Host was installed before domain ‗
RemoteControlGateway
‘
account had been created, this account had to be added manually to the Host security
settings (or some other Gateway account had to be created and added to the Host
security settings). Now, as long as the PC-Duo Gateway is on the known list of PC-Duo
Gateways on the Host‘s
Gateways
tab, the Host will automatically add that Gateway‘s
user account to its security settings list with full access rights. With this autoconfiguration
feature, there is no longer any need to manually add the default Gateway user account or
to create and configure a new Gateway user account on the Host.
PC-Duo Host and a known PC-Duo Gateway (i.e. PC-Duo
Gateway listed on the Host‘s
Security Settings
tab) are now programmed to automatically establish a 16-byte secret
password between each other called a 'shared secret password‘. This secret is
established behind the scenes when the Host and the known PC-Duo Gateway first
communicate with each other, and is unique on a per-PC-Duo Gateway basis.
Summary of Contents for PC-Duo
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