PC-Duo Gateway Server Guide
16
PC-Duo services
PC-Duo remote desktop solutions offer technicians a number of professional-quality
services for investigating and solving problems on Host remote computers, including:
Remote Control:
ability
to view screen activity on an end-
user‘s remote machine, and
with proper authorization, take control of and send keyboard/mouse inputs to the remote
machine in real-time
Remote Clipboard
: ability to copy selected items on the screen of a remote machine
into the clipboard on the remote machine and transfer the contents to the clipboard on
the technician‘s machine, and vice versa
File Transfer
: ability to drag-and-drop files or directories on the remote machine to
the technician‘s machine, and vice versa
Host-based Chat
: ability to chat with the end-user on a remote machine, and any
other technicians connected to that machine
Remote Printing
: ability to print selected items from the remote machine to a printer
attached to the technician‘s machine
Host Administration
: ability to view and edit configuration settings of the PC-Duo
Host installed on the remote machine
Remote Management
: ability to generate inventory of hardware and software assets
on remote machine, and to query and change certain system settings. See "Remote
Management features" for more information about tools available through this service.
Summary of Contents for PC-Duo
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