VCS Videojet EE, Manual

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63
VideoJet
Annex
8
Faults – possible causes and remedy
The following table is intended to help you in the event of faults to
identify the cause of these faults and to remedy them.
If you cannot remedy a fault, please contact the VCS Service centre
(Support@vcs.com).
Problem Possible causes Suggested remedy
No connection
between
VideoJet
and terminal program.
Faulty cable connections. Check all leads, plugs, contacts and
connections.
The computer's serial interface
is not connected. Check other serial interfaces.
Interface parameters do not
match. If necessary, select a different COM
port, make sure that the computer's
interface parameters match with those
of
VideoJet . Possibly select the fol-
lowing standard parameters: 19,200
Baud, 8 data bits, no parity, 1 stop bit.
Subsequently turn off power to
VideoJet and turn on again after a
couple of seconds.
No connection estab-
lished, no picture
transmission. VideoJet configuration. Check all configuration parameters.
Faulty installation. Check all leads, plugs, contacts and
connections.
Wrong IP-address. Check IP address (Terminal program).
Faulty data transmission within
LAN. Check data transmission with the com-
mand ping.
The maximum number of
receivers is connected. Wait until a new connection is possible
and dial again.