What to do if it goes wrong
• Check the ‘This pack contains’ panel on the box to make sure the part
is included with your steam mop.
• If it is missing, we’re here to help. Simply call us on
AUS: 1300 VAX AUS (1300 829 287)
/ NZ: 0800 VAX NZL (0800 829 695)
• Check the On/Off switch is in the On position.
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing.
Solution
Problem
CAUTION:
To reduce the risk of personal injury, unplug the product before performing
maintenance/troubleshooting checks.
There is an
accessory missing.
The steam mop
won’t turn on?
Why is the steam
mop not producing
steam/detergent?
• There may be no water in water tank, check the water tank has water.
• Check the water tank is securely fi tted and the hard water fi lter
is in place.
• Hard water fi lter may be blocked or discoloured and needs
to be replaced.
• The water may not yet be at temperature, the green indicator light will
be illuminated when its ready.
• Steam path may be blocked. Go to ‘Let’s talk technical’ page.
• Putting detergent into the water tank can cause damage to the
steam mop.
• Check correct setting has been selected, to use detergent selected
vinyl or tile.
• Check the detergent has been diluted to correct strength.
Why won’t the cleaning
pad pick up dirt?
Why is steam
coming from the side
of the steam mop?
• The cleaning pad may already be saturated or dirty, wash the cleaning
pad. Go to the ‘Taking care of your machine’ pages.
• Steam coming from the side of the machine indicates a blockage
within the machine. To clear any blockages go to the ‘Taking care
of your machine’ pages.
